SCOPE
To produce an
outstanding guest experience within the outlet concept by assisting in managing
a service team in cooperation with the culinary team. The Assistant Restaurant
/ Outlet Manager provides a courteous, professional and efficient service in
accordance with the outlet, hotel and Kempinski standards, driving sales and
maximises profit. The Assistant Restaurant / Outlet Manager must grow into the
position of Restaurant / Outlet Manager.
MAIN RESPONSIBILITIES
Assist in leading the restaurant / outlet efficiently in costs and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
Act as a Manager in duty in the absence of the Restaurant Manager in the outlet.
Assist in leading the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
Plan daily routine checklist and station division according to the work schedule.
Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest.