• Service Leader - Calypso | 地中海餐厅主管（意大利餐厅）

• 上海静安香格里拉大酒店
• 2019-05-23 11:02:00

Job Summary：The Calypso service leader is responsible for assisting the Operation Manager & Assistant Manager for day-to-day operations and management of outlet in line with hotel standards and policies. Delegation of duties and responsibilities to the service associate is necessary to ensure the proper functioning of all phases of F&B service in the areas under their control. He/she may be designated to take charge of any area at any time and therefore must have a full and comprehensive working knowledge of all areas within the Food and Beverage Division. Make sure that the guest is greeted and served promptly and to the required standard.  Assisting the Operation Managers and their subordinates with the daily operation of the room and staff supervision.  Oversees activity of Waiters/Waitresses and ensures maximum service is extended to the guests in their assigned station.  It should be noted that a Captain can be designated in charge of any area at any time and therefore must have a full and comprehensive working knowledge of all areas within the Food and Beverage Division.  You may be assigned ‘in charge’ of a section at certain times and will be responsible for the operation at that time.  You may refer to a more senior F&B Management person for advice if so required on any matter. Key Areas：-            General Knowledge                      -            Operations / Communications      -            Fire and Life Safety                      -            Hygiene and Sanitation                -            Staffing and Training                   -            Cost Control                                  -            Encourage team participation      -            Listen to our customers                -            Guest Relation                             -            Personal Grooming                     -            Attitude                                         -            Leadership                                    -            Product Knowledge                  -            SOP /P&P                                  -            System                                          

• Italian Restaurant Supervisor 意大利餐厅主管

• 上海世博洲际酒店
• 2019-05-22 18:27:13

Key Responsibilities 主要职责In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 经理不在时，组织交接班例会，确保员工知晓酒店的活动和运作要求Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up换班中尽量解决所有的抱怨，并记录在值班日记上以便进一步跟踪调查Supervise cash handling and banking procedures监督现金操作和银行程序Prepare daily banking and cash flow reports准备每日的银行和现金流动报告Establish and instruct staff in cash security procedures建立和指导员工执行现金安全程序Deal with irregular payments处理无规律的付款Supervise the maintenance of service equipment监督服务设备的维护Monitor standards of guest facilities and services监督客人服务和设施的标准Control stock and monitor security procedures控制库存和监督安全程序Assist with menu and wine list creation协助创造菜单和酒水列表Supervise functions监督营运情况

• 恰餐厅及酒吧运营总监 Director of Char Operations

• 上海申江资产经营管理有限公司外滩英迪格酒店分公司
• 2019-05-15 10:01:05

- Fully in chare of the day to day operation of Char Dinning and Char Bar  全面负责“恰”餐厅及“恰”酒吧的日常运作- Responsible for the revenue and service standard of the outlets  对两个餐厅的经营业绩和服务质量负责

• “恰”牛排馆经理

• 上海申江资产经营管理有限公司外滩英迪格酒店分公司
• 2019-05-15 10:01:05

岗位职责：• 有效管理餐厅的日常工作，确保日下工作正常进行：• 监督部门工作标准和程序手册中列出的各项规范的贯彻执行。• 遵守开始营业和结束营业的程序。• 遵守规定的结账程序。• 有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。• 激励在岗员工为客人提供卓越的服务。• 推销酒店的设施。• 在竞标过程中与销售经理密切合作争取新的客户；特别是餐饮部门的客户。• 通过销售点销售系统分析餐饮统计数据。• 管理顾客数据库并有效的加以使用。• 全面负责对大使/优悦会会员，重要客人，及回头客的服务，还有一些长住客人，第一次入住客人还有特别日期的客人都要尽量让客人满意。• 欢迎贵宾和酒店常客， 尽可能的在客人入住时迎接他们，自己不在时确保接待员代为迎接。• 以友善乐于助人的态度协助提供Char 商务中心的服务。• 进行预测工作&有效的控制存货。• 积极的实行节约成本的方法。• 和上级领导一起进行人力规划和管理需求。• 和上级领导一起编制和管理部门预算。• 完成上级指派的其他任务。技能要求：• 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。• 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。• 具有解决问题，推理，号召，组织和培训能力• 具有领导能力