• Service Leader - Calypso | 地中海餐厅主管（意大利餐厅）

• 上海静安香格里拉大酒店
• 2019-09-19 09:30:55

Job Summary：The Calypso service leader is responsible for assisting the Operation Manager & Assistant Manager for day-to-day operations and management of outlet in line with hotel standards and policies. Delegation of duties and responsibilities to the service associate is necessary to ensure the proper functioning of all phases of F&B service in the areas under their control. He/she may be designated to take charge of any area at any time and therefore must have a full and comprehensive working knowledge of all areas within the Food and Beverage Division. Make sure that the guest is greeted and served promptly and to the required standard.  Assisting the Operation Managers and their subordinates with the daily operation of the room and staff supervision.  Oversees activity of Waiters/Waitresses and ensures maximum service is extended to the guests in their assigned station.  It should be noted that a Captain can be designated in charge of any area at any time and therefore must have a full and comprehensive working knowledge of all areas within the Food and Beverage Division.  You may be assigned ‘in charge’ of a section at certain times and will be responsible for the operation at that time.  You may refer to a more senior F&B Management person for advice if so required on any matter. Key Areas：-            General Knowledge                      -            Operations / Communications      -            Fire and Life Safety                      -            Hygiene and Sanitation                -            Staffing and Training                   -            Cost Control                                  -            Encourage team participation      -            Listen to our customers                -            Guest Relation                             -            Personal Grooming                     -            Attitude                                         -            Leadership                                    -            Product Knowledge                  -            SOP /P&P                                  -            System                                          

• Italian Restaurant Supervisor 意大利餐厅主管

• 上海世博洲际酒店
• 2019-09-19 08:57:56

Key Responsibilities 主要职责In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 经理不在时，组织交接班例会，确保员工知晓酒店的活动和运作要求Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up换班中尽量解决所有的抱怨，并记录在值班日记上以便进一步跟踪调查Supervise cash handling and banking procedures监督现金操作和银行程序Prepare daily banking and cash flow reports准备每日的银行和现金流动报告Establish and instruct staff in cash security procedures建立和指导员工执行现金安全程序Deal with irregular payments处理无规律的付款Supervise the maintenance of service equipment监督服务设备的维护Monitor standards of guest facilities and services监督客人服务和设施的标准Control stock and monitor security procedures控制库存和监督安全程序Assist with menu and wine list creation协助创造菜单和酒水列表Supervise functions监督营运情况

• 宴会服务副经理

• 上海淳大万丽酒店
• 2019-09-08 09:34:44

负责管理宴会厅的各项相关营运事务，在为宾客提供独特的体验的同时，确保高质量的服务和标准。确保所有工作遵守政府对健康、安全及其它相关规定。