As a Director of Security we rely on you to: Responsible for the protection of Guests, Staff, Assets and Other Resources by developing and maintaining an organization that is responsive to the current. Continuing and immediately foresee security and safety requirements of the Hotel. Designing and implementing a comprehensive security program consistent with the identified risks.  Ensuring an orderly and uninterrupted hotel work environment and functioning as an asset.  Protection adviser to the Hotel Management. We are looking for someone who: Has pre-opening experience is a must, prefer with Shangri-La experience  At least 1.5 yrs in current position in 5 star international hotel chains in 1st tier cities; Strong leadership and good interpersonal skills; Strategy thinking, logical approach and conceptual; Has passion in hospitality industry, be energetic and positive. Good organizational skills. Enjoys interacting with people. Good at building up relationship with others. Team builder.

【岗位职责】 1、组织、协调保安部全体人员在执行酒店安全方案中的全部工作； 2、与当地政府部门、各级执法机关和消防局保持密切的联系； 3、审阅和检查内部的各种报告内容，对出现安全方面的问题提出整改要求，并实施监督整改结果； 4、与消防部门联系对酒店员工进行必要的安全和消防训练，确保员工正确掌握消防技能； 5、与警方合作参与调查处理酒店发生的与酒店客人、员工有关的案件及突出案件，并提交书面报告； 6、负责执行特殊警卫方案以保证大型活动和贵宾的安全。 【岗位要求】 1、大专以上学历，5年以上酒店工作经验，5年以上安全或公安经历； 2、有公安、军队工作经历优先； 3、熟悉使用办公软件及撰写各类报告； 4、具有敏锐的洞察力和组织能力； 5、熟悉国家法律法规，善于处理各类突发事件及准备应急预案。

职位要求： 1、5年以上5星国际品牌酒店的保安部负责人工作经历 2、精通把控酒店各类安全消防工作节奏 3、具有较强的领导能力 4、熟悉和掌握部门的操作流程和标准 5、熟悉酒店行业公共安全及卫生要求 6、较强的团队协作和解决问题的能力 7、较强的语言和沟通能力 8、熟练的英文书面及口头表达能力者优先

1.同酒店所在社区的非官方领导和相关人士进行全面沟通，建立酒店的良好声誉 2.如酒店有外包保安，负责监督管理外包团队 3.协调和组织本部门的日常运营工作，包括计划和控制 4.承担制定和执行部门工作标准的管理工作 5.确保按照高水准执行所有的巡视和检查工作 6.密切关注并保持既定行为准则目标，如未达标，应采取相应措施 7.监督指导紧急情况演习 8.监督保安部日常工作，包括保安人员的部岗及日常训练 9.对所有高级保安人员进行领导能力方面的培训 10.分析检查所有报案记录并制定行动计划 11.保持所有保安人员的纪律性和忠诚度 12.确保所有保安人员及酒店所有员工遵守各项安全法规 13.协助安全部门当局调查处理与酒店相关的案件等事宜 14.为特殊活动制定保安工作计划（如研讨会、大型会议、政府要客、婚庆等） 15.和人力资源部一起进行人力规划和管理需求 16.与财务总监一起编制和管理本部门的预算 17.熟悉有关财产安全、紧急救助、消防和其他危机事件的处理方案，并能够安全谨慎地使用设备 18.制定处理危机情况的工作方案，并提示上级领导存在潜在的隐患 19.按照酒店要求有效记录安全事故事件 20.认真完成总经理交办的一切事务

1、遵守和执行政府的法令、法规和安全规定。遵守酒店员工手册及酒店酒店的规章制度。 2、执行集团和酒店的规章制度。保障酒店财产，酒店客人及员工的生命和财产安全。 3、协助制定酒店安全保卫制度、防火制度，协助酒店各个部门的安全管理。 4、监督检查各项安全制度执行情况，保证安全制度的贯彻和落实。 5、组织对酒店各个部位的安全检查和日常巡视、巡逻。 6、向酒店管理层提出并排除事故隐患或火灾隐患。 7、制定火灾紧急突发事件处置预案，并组织人员演练。 8、负责对火灾、爆炸等突发事件的现场指挥和抢救 。 9、确保在规定的时限内完成工作。 10、以积极的态度与酒店各部门及员工建立和谐的关系，提高团队协作 。

岗位职责/职位描述 1、协调和组织安保部门的日常运营工作，包括计划和控制。 2、承担制定和执行部门工作标准的管理工作。 3、设立和监督消防生命和安全的应急疏散演习。 4、分析检查所有报案记录并制定行动计划。 5、协助地方当局调查处理犯罪及事故案件。 6、为特殊活动制定保安工作计划。（如大型会议、政府要客、宴会等） 7、制定处理危机情况的工作方案，并提示上级领导存在潜在的隐患。 8、按照酒店要求有效记录安全事故事件。 9、管理监控室并需要确保所有系统有序工作。 岗位要求 1.大专以上文化程度或同等学历，懂得有关安全保卫侦破消防等职务知识。 2.具有5年以上酒店安全部工作经验或部队转业干部。 3.掌握一定外语水平，精力充沛，能连续工作，头脑清醒，办事敏捷，具有语言组织能力，善表达。 4.接受过酒店保安培训，有一定的管理经验.

岗位职责： 1．在酒店总经理室的领导下，依照国家有关法律法规，认真开展全酒店的安全保卫工作； 2. 负责编制年、月安全工作计划，并组织实施; 3. 负责酒店的安全保卫工作，发现不安全隐患及时通知相关部门组织整改 4. 定期或不定期执行安全检查，消除任何环境中的危害因素； 5. 协助各部门制定相关的安全措施，并经常进行督导； 6. 负责协调治安、消防、交通等各相关单位的关系，并向其报告工作； 7.负责重大节假日和重要活动的安全保卫工作，提早拟定方案并组织实施; 8. 负责查处或制止一般违法案件，并向有关部门提出处罚建议; 9.负责对重大意外事故及各类刑事案件发生后的内部处理； 10. 协助总经理室组建酒店安全委员会，并主持日常工作； 11. 负责完成总经理室和上级业务部门交办的其它事项。 行业经验： 具有5年以上的同星级酒店同岗位工作经验 任职要求： 1.45岁以内，本科及以上学历。

主要职责 Main Duties     营运 Operational   § 对大堂、走廊、客房楼层和公共区域进行巡查。 Patrol lobby lounge, corridor, guest floor and public area.   § 与管理层、客人和员工进行面谈并询问，调查侵害、妨害、投诉、偷窃、暴力行为等事故。 Talking with management, our guests, associates and ask them something to Investigates infringement, harmful, complain, stealing and aggro. § 对公共区域的防火区、不安全的区域、丢失和无效的安全设备进行巡查。 Patrol public fireproofing area, unsafely area, lost control or unsafely equipment. § 警告制造麻烦的人，并留意陌生的访客。 Warned someone who makes trouble, and make an attention to the stranger visitors. § 协助事故中受伤的人，并写事故报告。 Assist the person who was injured in an accident, and make an accident report. § 如发现可疑的访客，通知相关部门。 Inform correlative department immediately if found suspect visitor. § 在紧急情况下，协助对员工的管理和执行。 Assist to administer and manage our associates in emergency situation. § 对有嫌疑逃帐的客人，协助检查客人房间，确定嫌疑后，扣押客人的私人物品。 Assist to check the guest’s room who wants to go without paying, once it is true, detain his personal things. § 处理并记录安全控制数据。 Handle and record the safety control data. § 掌控并维护电子和电脑的遥控器。 Control and maintain electrical and computer remote. § 协助酒店客人和员工的营运、服务。 Assist customer and associates operation, service. § 确保所有的消防安全设备始终在指定的地方并且可以使用。 Ensure all fire equipment is available used in pointing place all the time. § 确保所有消防通道出口出没有堵塞物。 Ensure no anything materials blocking the fire passage. § 确保大堂里客人行李的安全。 Ensure guests luggage safety in lobby lounge. § 指引抵店客人到办理入住登记的地方，同时为客人提行李。 Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying. § 指引客人及来访者到任何酒店的设施。 Directs guests and visitors to any of the Hotel’s facilities. § 根据上级或前台的安排为客人运送行李。 Transports guest’s luggage according manager or front office request. § 如有机会，客人上下车时为客人开、关车门。 Opens and closes car doors for guests whenever the opportunity arises. § 为离店及抵达的客人装、卸行李。 Loads and unloads guest’s luggage for arriving and departing guests. § 为客人呼叫出租车并解答问询。 Hails taxi/ cabs and answers inquiries. § 协助阻止车辆在行车道上乱停乱放。 Assists in preventing unauthorized parking in driveway. § 确保入口处没有不受欢迎和未经许可的人员。 Assists in prevent entrance of unauthorised or undesirable persons. § 协助阻止闲散人员和不受欢迎的人随意进入酒店。 Assists in prevent undesirable persons and unwelcome people to enter hotel by themselves. § 通过对人员进出的掌控，确保大堂的安全。 Ensure safety lobby by control person who arrive / leave hotel. § 指挥酒店车道的交通。 Establishes efficient traffic control at the Hotel driveway. § 遇到客人投诉或问题，如果不能立即解决，则向领班/副理汇报。 When meet guests complain or problems, reporting complaints or problems to team leader/ Assistant manager  if no immediate solution can be found § 保证具有营销员的态度，并抓住酒店内的一切销售机会。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. § 确保对酒店和当地的产品高度了解。 Ensures a high level of product knowledge of hotel and local area. § 确保提供高水平并持续的客户服务。 Ensures provide excellent service and durative customer service. § 确保对酒店服务的完全了解。 Ensures have a complete understanding of guest service. § 阅读所有与保安部有关的通知。 Reads all memos concerning Security.     总则 General   § 按要求出席所有会议并作出贡献。 Attends and contributes to all Meetings as required. § 始终提供礼貌和专业的服务。 Provides courteous and professional service at all times. § 根据安排参加酒店培训课程，以提高工作技能和知识。 In order to improve skill and knowledge, participate all hotel/department training as required § 礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up. § 了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. § 确保高标准的个人形象和仪容仪表。 Ensures high standards of personal presentation & grooming. § 与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. § 始终展现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。 Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation. § 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 According to Hotel, industry and company’s guideline, to response, change and implement any reasonable and additional tasks.

主要职责 Main Duties     营运管理 Operational §  按照制定的计划时间表开展客房服务和维护保养工作并高质量的完成工作。 Carries out guestroom servicing/ maintenance works according to the established schedule and high  quality of finishing work. §  操作指派的机械设备或者主机房，确保按照营业要求持续不断的有效运作。 Operates assigned machines/ equipment or “Primary Plant” as to provide continuous and consistent utilities required for operations. §  依照政策程序，处理所有燃料的运送，确认，储存和使用。 Handles the verification, storage and utilisation of all fuel deliveries to the premises as per the established Policies & Procedures. §  运用适当正确的工具和物料完成工作。. Maintains trolley with proper tools and materials to complete duties. §  立即报告领班工作中遇到的困难。 Reports immediately to Team Leader any difficulties in completing jobs. §  确保所有的工具和设备一直处于正常而有序的状态。 Maintains and ensures all tool and equipment are in good order at all times. §  保持所有工作区域的清洁卫生，并且高于客房标准。 Maintains the cleanliness and high housekeeping standards in all works areas. §  落实已分配的特殊工程项目。 Carries out special projects as assigned. §  开展并准时完成所有要求的维护保养工作，尤其关注与顾客密切相关的工作。 Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs. §  保证工程部储藏室的物资存货充足，并严格控制消耗量。 Maintains the Engineering store and keeps close control on consumption of material and inventory. §  向领班/工程师提交零件和耗用品的采购清单。 Submits request to the Team Leader/ Engineer for the purchases of parts and consumables. §  协助控制所有有效消耗，确保酒店所有部门能源的合理利用。 Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel. §  协助监控所有设备效能，为节能减少消耗出谋划策。 Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage. §  将所有运行设备的操作手册和备用零件的清单保存于库房。 Keeps manuals and spare parts list of all operational equipment in library. §  随时随地严格遵守所有的安全规则。 Strictly adheres to all safety regulations at all times. §  根据通过的功能请求表，协助处理其它部门的特殊要求。 Provides Engineering assistance for all special request from other operation departments as per approved function request sheets. §  严格遵循所有工作区域的清洁程序，在工作中注意保护周围环境。 Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs. §  一旦发现设备或安装工作出现与安全有关的反常现象，立刻报告领班和工程师。 Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Team Leader/ Engineer. §  将所有的用完的工具归还到工具箱或仓库。 Returns and keeps all tools and equipment in designated cabinet or store after use.     行政 Administration §  记录每天的工作日志 Maintains the Engineering Daily Log Book. §  及时提交所有顾客/员工的突发事件报告。 Submits all guest/ employee incident reports on a timely basis. §  依照酒店的“遗失和拾到”程序，处理并上报“遗失和拾到”项目。 Handles and reports “Lost and Found” items according to the Hotel “Lost and Found” procedures.   总则 General §  确保部门的服务是高效、连贯，有礼貌的，符合部门操作守则所规定的标准。 Ensures services provided by Engineering are always available and are always carried out to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §  积极参与所有要求参加的会议。 Attends and contributes to all Meetings as required. §  确保所有员工始终如一的提供礼貌而专业的服务。. Provides courteous and professional service at all times. §  礼貌而高效的处理顾客和员工的提问，如果不能立即解决的，在适当的时机汇报投诉和问题，并及时跟进回馈。 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  了解雇员立法和劳资关系，严格遵循员工手册的规章准则、酒店雇用政策、卫生政策和健康安全政策。 Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  高标准的要求个人的言行举止和衣着装扮。 Ensures high standards of personal presentation & grooming. §  保持好积极正面的顾客关系和同事关系。 Maintains positive guest and colleague interactions with good working relationships. §  参加所有的核心培训和相关的技能培训。 Attends all Core training and related skills training. §  协助保障顾客和酒店财产的安全。 Assists in maintaining a high level of safety and security for guests and hotel property. §  必须完全熟悉所有的安全出口，紧急电话号码和工具。 To be fully conversant with all fire exits, emergency telephone numbers and facilities. §  承担合理的工作职责和第二职责，并根据酒店和公司的需要做相应的调整。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要职责 Main Duties     行政 Administration §  确保餐饮部的各项活动与公司的各种政策相符合，以及在适当的时候确保酒店活动的执行。 Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. §  监督准备和更新部门的各中运营手册。 Oversees the preparation and update of individual Departmental Operations Manuals. §  组织安排部门的沟通交流会议，必要时保证部门的情报通告会议的有效性和执行性。 Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.     营运管理 Operational §  根据进度表开展有序的客房维修程序并监督之。 Carries out and supervises the regular Guestroom Servicing Programme according to the established schedule. §  监督全部维护保养工作，确保主机房按照营业要求持续不断的有效运作。 Supervises all maintenance activities to ensure the “Primary Plant” provides continuous and consistent utilities required for operations. §  确保所有燃料提前运抵，合理控制、贮存和使用，并建立相关的政策程序。 Assists in ensuring the control, verification, storage and utilisation of all fuel deliveries to the premises are carried out as per the established Policies & Procedures. §  与工程部工程师沟通，协助准备周的工作时间表以协调工作量的分配。 Assists in preparing weekly work schedules in accordance with workload and priorities in coordination with Engineer. §  检查工程部区域，确保设备的正常功能、清洁状况并高于房务部的要求。 Inspects designated Engineering areas ensuring proper functioning of equipment, cleanliness and high housekeeping standards. §  监管并跟进特殊项目。 Supervises and carries out special projects. §  确保所有要求的维护保养工作准时完成，尤其关注与顾客密切相关的工作。 Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs. §  有必要时积极参与设备维修事宜的讨论。 Participates and contributes in discussion related to modifications of equipment when required. §  确保工程部储物室的物资存货充足，并严格控制消耗量。 Maintains the engineering store and keeps close control on consumption of material and inventory. §  协调并制作备用零件订单以应对紧急维修并确保有充足的零件。 Prepares orders for spare parts as to maintain the par stock for emergency requirements. §  制做零件和使用品的采购清单，提供给工程部经理以保证不断货。 Submits request to the Engineering Manager for the purchases of parts and consumables. §  密切控制所有有效消耗，确保酒店所有部门能源的合理利用。 Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel. §  监控所有设备效能，建议节能的方法以减少消耗。 Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage. §  保存所有运行设备的操作手册和备用零件的清单。 Maintains a comprehensive library of manuals and spare parts list of all operational equipment. §  亲自监控所有有危险的工作，确保所有的雇员严格按照安全条例操作。 Personally supervises all hazardous work and ensures all safety regulations are being strictly observed by all employees. §  根据核准的功能请求表，安排人员协助处理其它部门的特殊要求。 Provides Engineering assistance for all special requests from other operation departments as per approved function request sheets. §  关注并评估所有工程部员工的工作量和工作质量，汇报副总监/经理。 Assists in monitoring all Engineering employees on productivity and quality of work; reports to Assistant Director of Engineering/ Engineering Manager. §  与物料部跟进采购要求。 Follows up on purchasing requirements with Materials department. §  确保工程部员工遵循所有工作区域的清洁程序，保护周围环境。 Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs. §  一旦发现与相关设备及安装有关的安全反常现象，报告工程副总监/经理。 Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Assistant Director of Engineering/ Engineering Manager.     行政 Administration §  每日进行工作日志记录。 Maintains the Engineering Daily Log Book. §  及时提交所有顾客/员工的突发事件报告。 Submits all guest/ employee incident reports on a timely basis. §  依照酒店的“遗失和拾到”程序，处理并记录“遗失和拾到”项目。 Handles and reports “Lost and Found” items according to the Hotel “Lost and Found” procedures.       薪资与生产力管理 Payroll & Productivity Management §  实行效能薪水管理制度/采用灵活安排劳动力的方法。此系统基于灵活的聘用制度，招募全职和兼职雇员、多重技能和多项任务的员工。 Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible employee base (Full Time & Part Time employees), multi-skilling and multi-tasking. §  指导下属以确保其生产力符合凯悦国际工程部营运手册要求的标准。 Directs subordinates to ensure productivity meets Hyatt International Engineering Operations Manual requirements. §  回顾并不断寻找提高生产力的方法，确保所有员工按照高效的工作系统操作（如适用）并按照流水线的方式进行工作。 Reviews and constantly seeks productivity level improvements of all employees through the process of “taking work out of the system” (when appropriate) and through streamlining of work process.     人员管理 People Management §  协助招募、筛选、岗位轮替和发展工程部员工，确保员工是多面手能够完成多项任务 Assists with the development of engineering employees to work following the operational, financial, administrative philosophies and ensuring employees are multi skilled and perform multi tasks. §  亲自管理、密切监督所有工程部员工的工作职责，以确保符合政策程序和法规。 Through hands-on management, supervises closely all Technicians in the performance of their duties in accordance with Policies & Procedures and applicable laws. §  适当授权，储备充足的人手，培训发展人员并确保营运和安全的标准。 Delegates appropriately duties and responsibilities to equipped and resourceful employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §  与培训经理密切合作，积极主动的了解并支持培训和公司理念，发展一支优秀活跃的部门训练团队。 Embraces and supports the Training initiatives and philosophies of the company and works closely with the Training Manager and Engineers in the training and development of employees. §  担任训练和发展员工的角色。 Develops and assists with training activities focused on improving skills and knowledge. §  确保员工完全了解公司规章准则，并按照此规章准则工作。 Ensures employees have a complete understanding of Rules & Regulations, and that behaviour complies. §  关注员工士气；反馈机器运作的状况和意见。 Monitors employee morale and provides mechanisms for performance feedback and development. §  执行年度工作发展计划，诚实合理的提供反馈。 Conducts annual Performance Development, providing honest and appropriate feedback. §  有效沟通工作原则，准确评估各级员工。 Effectively communicates guiding principles and core values to all levels of employees.     总则 General §  确保部门的服务是高效、优质且一致的，符合部门操作守则所规定的标准。 Ensures services provided by the Engineering are always available and are always carried out to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §  积极参与所有要求参加的会议。 Attends and contributes to all Meetings as required. §  确保所有员工始终如一的提供礼貌而专业的服务。 Ensures all employees provide courteous and professional service at all times. §  礼貌而高效的处理顾客和员工的提问，如若无法立即解决需汇报投诉和问题，并及时回馈和跟进。Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  了解雇员立法和劳资关系，严格遵循员工手册的规章准则、酒店雇用政策、卫生政策和健康安全政策。 Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  积极提供有关员工的福利、安全和发展等方面的意见，实事求是的反馈现状。 Is actively involved in the welfare, safety, development and well-being of employees providing advice, counselling and truthful, diplomatic feedback. §  高标准的要求个人的言行举止和衣着装扮。 Ensures high standards of personal presentation & grooming. §  保持好积极正面的顾客关系和同事关系。 Maintains positive guest and colleague interactions with good working relationships. §  安排并确保员工参加所有的核心培训以及相关的技能培训。 Schedules and ensures employees attend all Core training and related skills training. §  协助保障顾客和酒店财产的安全。 Assists in maintaining a high level of safety and security for guests and hotel property. §  必须完全熟悉所有的安全出口，紧急电话号码。 To be fully conversant with all fire exits, emergency telephone numbers and facilities. §  承担所有的工作职责和第二职责，并根据酒店和公司的需要作相应的调整 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

1、每天巡回检查各系统设备的运行情况，并做好相关记录，发现系统设备有异常情况及时进行处理并上报; 　　2、负责酒店各区域工程维修保养工作安排; 　　3、落实每日抄表工作，及时发现跑、冒、滴、漏问题，对异常情况采取处理措施，保证楼内能源的正常供应;对浪费现象提出建议和处理意见; 　　4、定期联系酒店大型设备供应商进行保养维修，如遇空调、空气能热水系统、监控设备、消防设备等出现故障，应及时联系维修方给予解决; 　　5、负责各系统机房的清洁卫生工作，保证各机房符合标准; 　　6、负责工程材料、配件的申购，做到“勤进少储”的原则，防止物料用品积压浪费，并配合财务做好每月的统计盘点工作; 　　7、负责各类维修工作，熟悉管理区域内公用配套设施、设备的种类、分布，掌握各类线路的分布、走向、位置及其维修保养的方法; 　　8、负责对公摊、住户房间、自用区域的水电抄表统计，每日15日按时向总经理提供能源统计数据; 　　9、协助完成项目的安全防火、安全检查、雨季防漏、楼宇维护、能源保障、园区管理等工作; 　　10、负责项目部工程维修人员班次排班、考勤统计工作; 　　11、督导工程人员按标准实施维修操作工作，检查维修和服务质量，做好工程人员在岗培训和新进工程人员的岗位操作培训; 　　12、检查消防设备设施是否完好，是否存在消防安全隐患; 　　13、配合安保部定期组织员工进行消防安全知识培训、消防应急预案演练; 　　14、完成上级指派的其它任务。

岗位职责 1、 根据市场营销经理的指示和部门营业目标、销售重点，制定具体的销售计划，并认真加以实施。 2、 协助部门经理进行销售预测，制订商务会议、散客、长包房客人的销售策略及销售工作计划，并加以落实。 3、 负责对潜在客户进行促销访问，与老客户保持良好关系，设法开发新客户。 4、 经授权代表酒店与客户签订商务会议散客销售协议或长包房协议，并与其他部门沟通，保证协议的顺利实施。 5、 负责处理商务市场客户的电话、传真或信函。 6、 负责酒店内使用的各种优惠卡的发放和管理工作。 7、 处理长包房、商务散客销售中的日常事务工作。 岗位要求 1、 高中以上学历，营销相关专业。经过营销专业培训或持相关专业证书。 2、 掌握一定的财务及营销专业知识。 3、 有一定的文字能力，语言表达能力强。 4、 思维清晰，有较强的沟通能力、理解能力及敬业精神、团队意识。 5、 熟练掌握一门外语，听、说、写流利。熟练使用办公自动化软件及网络。

标准的实施 Implementation of Standards   §  根据凯悦会议宴会标准回答所有电话询问、处理电邮询问、制作提案和合同、主持酒店参观活动、策划会议宴会、创建会议宴会确认单、执行并跟踪会议宴会。 To follow all Hyatt Events Standards for answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting Hotel Tours, planning Events, creating Event Confirmations, Event execution and Event follow-up. §  充分、正确地使用Delphi。 To fully and correctly use Delphi . §  根据凯悦的政策和程序维护酒店全部销售协议、合同和报价的完整记录。 To maintain complete records of all sales agreements, contracts and quotes for the hotel as per Hyatt’s Policies & Procedures.     客户服务 Customer Service   §  与会议宴会销售团队一起，负责将所有电话询价转变成直接收入。 Together with your Event Sales Team, to be primarily responsible for converting all incoming leads. §  回答所有来电询问，并在收到电子邮件的两小时内确认该电邮询问。 To answer incoming telephone enquiries and acknowledge emailed enquiries within two hours of receipt §  如果需要，处理紧急的电话询价，转换为会议宴会当天的直接收入。 Where required, to handle last minute leads from enquiry to conversion to the day of the event. §  实施电话销售活动，以发现新的商业机会。 To undertake telemarketing activities to identify new business opportunities where required. §  在将会议宴会电话询价转换为直接收入方面，遵守相关凯悦标准。 To follow the Hyatt Standards in relation to the conversion of Event leads. §  始终履行凯悦品牌承诺，提供优越的客户服务。 To deliver the brand promise and provide exceptional client service at all times. §  为其它部门的内部客人提供礼貌而专业的服务。 To provide courteous and professional service to our internal customers in other departments.     或者客户服务（会议宴会策划主任） OR Customer Service (Event Planning Executive)   §  在会议宴会销售团队与客人签订合同并收取定金之后，与会议宴会策划团队一起主要负责策划和执行会议宴会。 Together with your Event Planning Team, to be primarily responsible for planning and executing events after the Event Sales Team have received a signed contract and deposit from the client. §  如果需要，处理紧急的电话询价，转换为执行活动。 Where required, to handle last minute leads from enquiry to conversion to execution §  寻求个人“重复业务”联系，将电话询价转换为执行活动。 To look after personal ‘repeat business’ contacts from enquiry to conversion to execution §  遵守与会议宴会相关的凯悦标准。 To follow the Hyatt Standards in relation to Events. §  始终履行凯悦品牌承诺，提供优越的客户服务。 To deliver the brand promise and provide exceptional client service at all times   §  为其他部门的内部客人提供礼貌而专业的服务。 To provide courteous and professional service to our internal customers in other departments     收益 Profitability   §  实现分配的收入目标。 To meet your designated revenue targets. §  协助准备和定期更新部门预算。 To assist with the preparation and regular update of the departmental budget §  通过拓展销售和升级销售其它设施和服务等途径不断地实现收入最大化。 To continuously seek ways to maximise revenues and profits by cross selling and up-selling other hotel facilities and services     销售和市场营销 Sales and Marketing   §  对于各种形式的客户演示，充分使用正确的影像、演示材料及经批准的销售语。 To fully utilise the correct photography, presentation material and approved selling phrases for all forms of client presentations     学习和发展 Learning and Development   §  负责自身的学习及发展。 To take responsibility for your own learning and development §  完成初步个人学习计划，并利用可在凯悦内获得的大量的学习和发展机遇。 Complete your initial Personal Learning Plan and take advantage of the numerous learning and development opportunities that are available within Hyatt §  通过大量的阅读并接触其他豪华品牌和服务的潮流趋势，来提升自身的品味及风格。 To invest in your own appreciation of taste and style by extensive reading and exposure to trends with other luxury brands and services §  负责不断学习酒店餐饮产品及服务的各方面的知识。 To take responsibility for increasing your knowledge of all aspects of our food and beverage product and service     会议 Meetings   §  根据需要参加（和准备）日常例会、会议宴会确认会及其他会议。 To attend (and prepare for) a daily briefing, Event Confirmation meetings and any other meetings as required

配合上级工作安排 遵守门店规章制度

主要职责 Main Duties  procedures. 营运 Operational §  使用新鲜产品，以确保始终向客人提供花样繁多的菜肴。 Uses fresh products whenever possible to ensure guests are always offered a variety of food items. §  确保根据所设定的政策和方针，尽量利用剩余的食品原料。 Ensures food surpluses and leftovers are used according to the set guidelines and policies. §  烹制并确保根据菜单和配方准备食品，以确保食品质量达到凯悦酒店集团标准。 Cooks and ensures foods are prepared according to the menus and a recipe, ensuring the quality of food meets the Hyatt Hotels Corporation standards. §  严格执行食品分摊政策以便能有效的控制成本。 Strictly adheres to food apportionment policy to effectively control costs. §  在厨师长的指导下，乐于学习及制作新的菜肴。 Takes interest in learning and preparing new products as directed by the Outlet Chef de Cuisine. §  为客人提供新鲜食物，即使是最后一分钟准备，也要坚持保证食物的高品质，充分体现餐厅风格及经营理念。 Serves fresh food to guests which is prepared a la minute, is consistent in quality, and reflects the style of the outlet concept. §  密切监督烹饪及员工工作，协调他们的工作任务，确保经济省时的出品。 Supervises cooking and other kitchen personnel and coordinates their assignments to ensure economical and timely food production. §  观察食物准备及烹饪的方法、食物的分量规格及食物的装饰，确保食物按照规定标准准备。 Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. §  在食物装盘及服务前，对食物进行检查。 Tests cooked food before plate-up and service. §  确保所有厨房设备的干净整洁。 Ensures the cleanliness of all kitchen equipment. §  确保所有厨师在操作中使用正确的工具。 Ensures all Commis Chefs and Kitchen Apprentices use the right tool for the right job. §  确保所有厨师正确、安全地操作食品加工机器。 Ensures all Commis Chefs and Kitchen Apprentices handle the food-preparing machine in a proper and safe manner. §  确保工作场所始终干净整洁。 Ensures the cleanliness of the work areas at all time. 薪资及生产力管理 Payroll & Productivity Management §  通过在整个部门内建立灵活的员工编制，实施高效的薪资管理/资源分配。 这基于一个灵活的员工基数（全职员工和临时工）、多技能及多任务的原则。 Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking. §  指导下属确保生产力水平满足凯悦酒店集团餐饮部营运手册的要求。 Directs subordinates to ensure productivity meets Hyatt Hotels Corporation Food & Beverage Operations Manual requirements. §  关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资，确保所有设备的优化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §  通过“灵活处理工作”（适当情况下）和简化工作流程，来回顾和不断探索所有员工的生产力水平改善。 Reviews and constantly seeks productivity level improvements of all associates through the process of “taking work out of the system” (when appropriate) and through streamlining of work process. 人员管理 People Management §  协助引导员工在工作中遵循经营、财务及行政管理的理念，确保员工掌握多项技能并承担多项工作。 Assists with the development of all Commis Chefs to work following the operational, financial, administrative philosophies and ensuring associates are multi skilled and perform multi tasks. §  通过参与管理，根据酒店制度和程序以及相关适用法律，对所有厨师进行紧密督导。 Through hands-on management, supervises closely all Commis Chef in the performance of their duties in accordance with Policies & Procedures and applicable laws. §  给具备能力和资源的员工委派适当的工作和责任，在培养和发展员工的同时确保营运标准和安全。 Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §  拥护和支持酒店的培训精神和以人为本的管理哲学，并和进修及培训发展部经理、部门培训员密切合作培养和发展员工。 Embraces and supports the Training initiatives and philosophies of the company and works closely with the Learning and Development Manager and Departmental Trainers in the training and development of associates. §  发展及协助针对提高技能和知识的培训活动。 Develops and assists with training activities focused on improving skills and knowledge. §  确保员工完全理解酒店的规章制度并遵照执行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §  监督员工士气并提供工作表现及发展的反馈。 Monitors associate morale and provides mechanism for performance feedback and development. §  进行员工年度表现发展评估，提供真实和准确的回馈。 Conducts annual Performance Development, providing honest and appropriate feedback. §  将指导原则及核心价值有效地传达给所有层级的员工。 Effectively communicates guiding principles and core values to all levels of associates. 总则 General §  按要求出席所有会议并作出贡献。 Attends and contributes to all Meetings as required. §  确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。 Ensures services provided to guests are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §  始终提供礼貌、专业的服务。 Provides courteous and professional service at all times. §  保持对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。 Maintains an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  根据安排出席酒店及部门的培训，以提高技能和知识。 Attends all hotel and departmental training sessions as scheduled to improve skills and knowledge. §  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Familiar with and strictly adheres to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  确保高标准的个人形象和仪容仪表。 Maintains high standards of personal presentation & grooming. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要职责 Main Duties     营运 Operational   §  根据不同的要求，切配各种肉类和蔬菜。 Cuts various meats and vegetables as per established specification. §  根据菜单和客人的数量来烹制食品。 Cooks foodstuff in quantities according to menu and number of persons to be served. §  从仓库领取原料并保存好记录。 Collects supplies from stores and keeps records and accounts. §  组织干货及蔬菜的储存。 Organises the storage of dry goods and vegetables. §  一贯向客人提供高品质并展现餐厅理念的食物。 Prepares food that is consistent in quality, and reflects the style of the outlet concept. §  严格执行食品分摊政策以控制成本。 Strictly adheres to the food apportionment policy to control costs. §  严格遵照食品准备及烹饪的方法、食物的分量规格及食物的装饰要求，确保食物按照规定标准准备。 Strictly adheres to the methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. §  保持厨房的干净整洁并严格遵守酒店的卫生标准。 Maintains the cleanliness of the kitchen and strictly adheres to the Hotel Hygiene policy. §  始终保持厨房所有设备的干净整洁。 Maintains the cleanliness of all kitchen equipment at all times. §  及时报告任何食品加工设备的故障。 Reports any malfunction or breakdown of food production machine in a timely manner.     总则 General   §  按要求出席所有会议并作出贡献。 Attends and contributes to all Meetings as required. §  确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。 Ensures services provided to guests are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §  始终提供礼貌和专业的服务。 Provides courteous and professional service at all times. §  保持对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。 Maintains and updates awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  根据安排出席酒店及部门的培训，以提高技能和知识。 Attends hotel and departmental training sessions as scheduled to improve skills and knowledge. §  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Familiar with and strictly adheres to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  确保高标准的个人形象和仪容仪表。 Maintains high standards of personal presentation & grooming. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.  

配合上级工作安排 按照公司sop出餐标准进行出餐 遵守门店规章制度

菜品生产管理 成本控制 安全生产食品卫生的管理 产品陈列

菜品生产管理 成本控制 安全生产食品卫生的管理 产品陈列