1. Record and process reservations made by
phone/fax/email
记录并处理所有电话,传真和邮件的预定
2. Sell the Pullman products and services
using up-selling and suggestive selling techniques
运用合理的销售技巧销售铂尔曼酒店产品
3. Updating reservations in the PMS
received via the interface
通过接口更新前台预定系统
4. Understand and be able to answer all
questions about rates, room categories and seasonality
明白并有能力的回答所有关于价格,房间,房型和季节性问题
5. Pro-actively try to cross-sell
(F&B, Spa, etc.) and up-sell room types
积极主动尝试交叉销售(餐饮,娱乐等)和客房升级销售的房间类型
6. Be able to clearly communicate
information to guests or colleagues
能清晰地表达对同事或客人所要的信息
7. Manage “no show” reservations by
investigation and recording of same
调查并记录所有应到未到预订
8. Arrange transportation service
according hotel Standard
依照酒店标准为客人安排接送机服务
9. Prepare reports as requested (eg:Arrival, VIP etc)
准备部门报表(如:到达名单,重要客户名单等)
10. To ensure that all potential and real
hazards are reported and rectified immediately.
立即报告和纠正所有潜在和现实危害
11. To understand and strictly adhere to
the Hotel’s Employee rules & regulations.
明白并且遵守酒店员工手册的规定。
12. Performs any other duties as assigned
to him/her by management.
执行任何管理层给予的任务。