Job Summary:
1. Never offers guest information or guest villa number to the callers.
2. To upsell whenever possible to maximize occupancy and revenue levels.
3. Ensure all reservations are entered and updated accurately and promptly.
4. To be aware of critical/high demand status/need period to maximize sales opportunities. To alert the Reserve Service Center Manager of any demand trends noticed and sudden changes in occupancy levels.
5. To be familiar with the hotel’s credit policies to effectively handle and process billing requirements.
Candidate Profile:
1. Above 1 years of operator and reservation related work experience;
2. Marriott Group or Ritz-Carlton Hotel work experience preferred;
3. Fluency in oral and reading English Understanding;