·     为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。 ·     Being attentive to guest requests ·     周到的满足客人要求。 ·     Escort guests to their preferred table or reserved table and seat guests according to restaurant standards ·     陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。 ·     Take telephone bookings and document in the Reservation book according to restaurant standards ·     接听电话订位并按餐厅的规范在预订冊上记录。 ·     Answer the telephone within prescribed number of rings.  Efficiently and professionally handle multiple incoming calls at once. ·     在规定的电话铃响数范围内接听电话。高效专业的处理多通同时来电。 ·     Close checks to correct guest’s room account. ·     将帐单挂到正确的房帐上。 ·     Train new staff in brand standards ·     按集团品牌服务标准培训新员工。 ·     Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor ·     周到的为客人服务，并尽可能解决客人的投诉，向上级报告所有事件。 ·     Assist with cellar operations ·     協助酒窖的工作 ·     Assist with the preparation of an outlet for service including: ·     协助餐厅的服务准备工作： ·     Cleaning of equipment ·     分类和存储设备 ·     Cleaning and maintaining glassware for service ·     清洁并保持玻璃器皿的清洁以备使用 ·     Cleaning and maintain flatware for service ·     清洁并保持餐具的清洁以备使用 ·     Cleaning and maintain china for service ·     清洁并保持瓷器的清洁以备使用 ·     o     Preparing buffet service ·     准备自助餐台 ·     o     Preparing service equipment and materials ·     准备服务设备和材料 ·     o     Assisting with table preparation ·     协助餐台的准备工作 ·     Maintain detailed knowledge of menu, including daily specials ·     对菜单有具体的了解，包括每日特价。 ·     Ensure tables are cleared quietly and efficiently ·     确保迅速且高效的清理餐桌。 ·     Carry food and beverage trays in a safe manner to minimize breakages ·     安全的举餐盘使破损将到最低。 ·     Professionally handle enquiries billing and payment of bills in compliancy with the hotel’s established policies and procedures ·     按照酒店的规章制度专业的处理询问，结账和付款。 ·     Ensure that all work is balanced at the end of each shift and that the total, balances with the computer’s total ·     确保每班结束时总账，余款和计算机的总数等所有的账目平账。 ·     Complete dockets accurately and clearly ·     准确和清楚的填写收据。 ·     Maintain current information on all general activities of the hotel ·     了解当前酒店所有的活动。 ·     Establishes and maintains effective employee working relationships ·     与员工建立并保持良好的工作关系。 ·     Attends and participates in daily briefings and other meetings as scheduled ·     参加和参与每日的例会和其它计划好的会议。 ·     Attends and participates in training sessions as scheduled ·     参加和参与计划好的培训课程。 ·     Other reasonable Ad hoc tasks assigned by supervisor ·     其他由主管分配的合理任务