各部门实习生（餐饮部，前厅部，客房部，工程部）
Major Functions 主要职能
To do whatever it takes to provide exceptional service for our customers and to strive for excellence to achieve customer satisfaction.
无论怎样做都是为了向顾客提供优质的服务，达到顾客的满意。
To adhere to the three steps of service to all our guests:
为顾客服务的三个步骤：
1. A warm and sincere greeting. Use the guest name, if and when possible
真诚而亲切的问候，尽可能的使用顾客的名字
2. Anticipation and compliance with guest needs
预测并满足顾客的需要
3. Fond farewell. Give them a warm good-bye and use their name, if and when possible
礼貌的道别,尽可能的使用顾客的名字和他们说再见。
Specific Duties 工作任务 :
1. Follow all standard procedures in serving the guest, as outlined in training manual and standards manual.
遵循送餐服务标准。（培训手册和标准手册）
2. Maintain station in accordance with standards at all times.
根据标准做好工作区域的工作。
3. Develop a complete knowledge of menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. Know the use records.
要有很强的菜单项知识，包括它们的装饰、内容和制做方法。能简洁地回答顾客的问题；知道
如何利用记录工具。
4. Operate the Point of Sale terminal correctly and follow all Marriott check-closing procedures.
利用销售指南和遵循万豪的检查程序。
5. Practice aggressive hospitality and use Suggestive Selling techniques when taking guest’s order.
热情好客，为客人听单时使用建议性的推销技巧。
6. Check corridors for trays when returning from delivering orders.
为客人送完餐后在返回路上收寻送餐服务的用品。
7. Clean and break down trays in dish area, watching for un-used and clean condiments, salt, pepper, and sugar and return them to room service area.
在洗碗间将用具分类，将尚未使用的干净的调味品，如盐、胡椒粉和糖缸等送回备餐间。
8. Develop a good knowledge of beverages, liquors, and wine service.
需要较好的饮料、酒水和葡萄酒的服务知识。
9. Insure oncoming shit has adequate supply of silverware, trays, napkins, condiments, sugar, salt and pepper, etc.
确保下一班次有足够的用品，包括银器、托盘、餐巾、调味品、糖、盐和胡椒等等。
10. Complete all daily and weekly-assigned side-work.
完成每日和每周的杂务工作。
11. Participate in daily line-up and menu classes.
参加每日的例会和菜单讲座。
12. Chewing gum or smoking is not allowed while on duty
工作时间不允许吃口香糖或吸烟。.
13. Attend all meetings or training seminars as required.
按要求参加所有会议和培训。
14. Follow all Marriott policies and procedures.
遵循万豪的政策和原则。
15. Comply with the “clean as you go” policy.
执行“离开的时候保持周围的卫生”的政策。
16. Report to work on scheduled days at the scheduled time.
按排班表的要求准时到岗工作。
17. Report to work in uniform following all appearance standards.
按标准统一着装。
18. Work as a TEAM.
团队精神。
19. Follow all safety policies to ensure a safe work area.
遵循安全的政策和原则。
20. Execute all reasonable work-related requests made by a manager or supervisor, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel.
执行所有合理的工作要求，或许超出你的工作范围，但这是为了顾客满意。
21. Check out with your supervisor before leaving your station or the floor for any reason.
无论任何原因离开工作岗位应争得主管允许。
