岗位职责:
1、Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency.
监督所在餐厅的服务和菜单内容的提供情况,确保高品质和一致性。
2、Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。
岗位要求:
1、2年相关工作经历
2、酒店管理,餐饮或相关专业的大专学历。
【职位描述】
• 负责大堂吧的所有活动,包括排班,分配任务,监督和管理服务,带领团队完成收益目标并控制成本。
• 负责协调日常服务工作,分配每天的任务和责任,并在没有经理的情况下管理部门,理解和准确的按照标准程序给客人服务。
• 负责及时回应员工和客户之间的紧急事件,并向上级主管报告客人的意见和建议。
• To take, control reservations and seating of the restaurant with regard to service standards and maximizing revenue.
• To ensure consistency and correct service techniques for all meal periods to be followed by all staff members.
• To be able to handle complaints or guests concerns.
【任职要求】
• 具有相关岗位五星级酒店三年以上工作经验
• 熟练的英语服务及沟通能力
• 具有较强服务意识、责任感及组织协调能力
•Extensive supervisory experience in food and beverage operations preferably in the luxury sector.
•Previous management experience in a 5 star operation or management of a high-end restaurant.
•Extremely flexible in their life to accommodate the ever changing business needs of a luxury hotel.
1.以支持和灵活的态度与其他经理紧密合作,着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
2.确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。
Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
3.对菜单上的所有菜品和饮料有全面的知识和理解,并能推荐菜品和饮料的搭配及促销。
Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up-sell alternatives.
4.确保餐厅的前、后区域的洁净有序。
Ensures that the outlet is kept clean and organized, both at the front as well as the back of house.