Assists the Outlet Manager to ensure that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times. 协助餐厅经理确保根据经营理念对部门进行高效地管理，根据标准提供有礼的、专业的、高效并且富有弹性的服务。 Supervise daily operations for breakfast, lunch, and dinner service. Ensure smooth service flow, exquisite buffet presentation, and food quality meets standards. 现场督导：监督早餐、午餐及晚餐时段的日常运营，确保服务流程顺畅、自助餐台呈现精美、食品质量符合标准。 Maintain close communication with the kitchen, stewarding, and engineering departments. Coordinate large bookings, VIP receptions, and special events. Ensure the maintenance and cleanliness of facilities and equipment. 跨部门协作： 与厨房、管事部、工程部等保持密切沟通，协调大型预订、VIP接待及特殊活动，确保设施设备的完好与清洁 。 Is a hands-on manager and is present at all times in the Outlet, especially during busy periods. 在部门内凡事亲历亲为，特别是在工作繁忙期间。 Initiate aggressive guest interaction on the floor, proactively solicit feedback, and anticipate and fulfil guest needs. 现场互动： 在餐厅区域积极与客人互动，主动收集反馈，预见并满足客人需求 。 Handle guest complaints professionally and promptly, implementing effective service recovery procedures to ensure guest satisfaction. Log all complaints for further follow-up. 客诉处理： 以专业、及时的方式处理客人投诉，实施有效的服务补救措施，确保客人满意，并在工作日志中记录所有投诉以便跟进 。 Ensure all service standards, hygiene protocols, and HACCP regulations are consistently followed to create a safe and comfortable dining environment. 确保所有服务标准、卫生协议和食品安全管理体系（HACCP）得到持续贯彻，营造安全舒适的用餐环境 。 Conduct daily pre-shift briefings to communicate hotel activities, operational requirements, reservations, and special attention items. 主持每日班前例会，传达酒店活动、运营要求、预订情况及特别注意事项 。 Assist in developing and executing training plans. Train staff on service skills, product knowledge, and SOPs. Enhance team performance through coaching and evaluation. 协助制定并执行培训计划，对员工进行服务技能、产品知识和标准操作程序的培训；通过指导和评估提升团队绩效 。 Create staff schedules, reasonably allocate manpower based on occupancy, reservations, and special events to ensure service efficiency and optimized labour costs. 制定员工排班表，根据入住率、预订和特殊活动合理安排人力，确保服务效率与劳动力成本的优化 。 Establishes and strictly adheres to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped. 确保所有的设备和用品处于严格的安全库存量，并且确保部门有足够的设备和用品的配备。 Inspect the operational status of lighting, sound systems, and air-conditioning. Manage an effective repair and maintenance program through work orders. 检查灯光、音响、空调等设施运行状态，通过工作指令管理有效的工程维护程序 。 Monitor inventory levels of operating supplies and equipment. Control breakage and wastage, ensuring sufficient supply within budget standards. 物资与库存管理： 监督运营物资和设备的库存水平，控制破损与浪费，确保物资供应充足且符合预算标准 。 Assists in conducting monthly inventory checks on all operating equipment and supplies. 协助负责每月对部门的设备和用品进行检查和盘点。 In the absence of Outlet Manager, conducts daily pre-shift briefings to employees on preparation, service and menu. 在餐厅经理缺勤时，从准备工作、服务和菜单方面主持 每日班前例会。 Maintain SOPs, training checklists, and guest comment logs. Prepare daily, weekly, and monthly operational reports. 维护标准操作程序、培训检查表、客人意见日志；准备每日、每周及每月的运营报告 。 Ensure all associates comply with Occupational Health & Safety regulations and cooperate with health audits and inspections. 确保所有员工遵守职业健康与安全规定，配合卫生审计和检查 。 Liaises with the Culinary Department on daily operations and quality control. 为确保日常运作和质量，与厨房以及其它相关部门进行联络。 Has a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. 具备充足的菜单和设备知识。能够向客人推荐和促销餐饮产品。 Ensures that the outlet is kept clean and organized, both at the front as well as the back of house. 确保餐厅前场和后场都干净，整洁有序。 Liaises and organizes with Housekeeping Department that the established cleaning schedules are strictly adhered to. 联络客房部严格按照清洁时间表进行清洁。 Conducts regular inspections of the Outlet ensuring standards of cleanliness is maintained at all times. 定期巡视检查部门，以确保卫生情况随时符合标准。 Coordinates and maintains machine maintenance reports and records. 确保设备定期维护并且认真记录。 Handles all guest requests and inquiries on food, beverage and service. 为客人提供关于食品、酒水和服务方面的要求和咨询。 Ensures that all employees establish a rapport with guests. 确保所有员工对客人友好亲善。