·     熟知酒店设施和服务情况，并以此向客人推销酒店。* ·     每月对耗油量进行统计并做报告。 ·     掌握酒店产品及服务知识，随时想客人推销酒店。 ·     保持个人卫生， 随时保持个人形象和穿着整洁。*  ·     凭借令人愉快的性格和有效的沟通技巧取得客户的满意，并且总要主动与客人打招呼。 ·     尽力熟知客人的名字，特别是熟客和长包房的客人，注意观察情况以向客人提供协助 ·     负责将客人从所有指定地点安全送达。 ·     熟知城市路线、地点和酒店设施。  ·     知晓航班时间，并按客人要求协助其处理和装载行李。 ·     在没有工作任务时协助代客泊车。 ·     了解所在城市的活动，如发现可能影响驾驶时间或路线的情况应向管理层汇报。 ·     负责载客车辆的保养和清洁，并按照酒店形象标准对车辆进行维护。 ·     执行房务部经理可能分派的其它任务。 任职要求：持A照

Job Purpose: 工作目的 Be responsible for the daily operation of the transportation department. To increase the hotel vehicle revenue. Provide transportation service to guests in cars and shuttle bus. 负责车队的日常运作。增加酒店的用车收入。提供小车和定期班车的接送服务 KEY RESULT AREAS 主要工作职责 Supervise and delegate duties to drivers Ensure all drivers welcome/bid farewell to arriving/departing guests in a warm, Friendly and courteous manner, using guest’s name if know it. 管理并安排工作给司机，确保所有的司机能以热情、友好和礼貌的方式向到达/离店客人表示欢迎/送别，如果知道客人姓名，请称呼姓名 When there is no assignment, ensure drivers are to stand by at the hotel’s entrance and offer the service of valet parking. Assist direct traffic and ensure drive way and main entrance is kept free of any obstructions assist direct group coaches and baggage trucks to designated parking area. Have thorough knowledge of the hotel, outlets, hours of operation etc, to be able to answer guest’s questions 在没有工作安排的时候，确保司机能随时在酒店入口处准备，并为客人提供代停车服务。协助指挥团队旅行大客车和行李车停放在指定的区域，协助指挥交通，确保行车道和主要入口保持畅通无阻。彻底了解酒店、各营业场所、营业时间等，以便解答客人的询问。 Keep updated information of transportation service 随时更新交通服务信息 Be completed familiar with all hotel vehicles’ specialties and characters 彻底熟悉酒店车辆的性能和特性 Be responsible for daily mileage and refuel recording. Be responsible for vehicles consumption inventory. Adhere to the vehicles’ maintenance programs and insist cost control 负责记录每日的行车里程和加油情况。负责车辆的耗费盘存。遵守车辆维护程序，坚持成本控制。 Ensure all the licenses, permits and certificates are qualified and in keeping with the demands of traffic administration. Use designated car parking areas 确保所有的许可证、通行证和证书是有资质的，并符合交通管理部门的要求。使用指定的停车区域 Keep good relationship with traffic administration 和交管部门保持良好的关系 Cultivate good working relationship with inter-related departments 同内部相关部门培养良好的工作关系 Daily washing and interior vacuuming of hotel cars and ensure all hotel cars are in good conditions. Assist the FO Manager to select qualified garage for hotel vehicles’ maintenance. To co-ordinate for all cars insurance 每日对酒店车辆进行清洗和内部吸尘，确保车辆的良好状况。协助前厅部经理选择良好的修车厂进行酒店车辆维护保养。协调所有的车辆保险 PERSONAL SPECIFICATION 个人能力描述 1. Extrovert and bubbling personality, courteous and tactful. English speaking is preferred. 性格外向健谈，有礼貌，机智灵活懂英语 2. Minimum 3 years of experience in hosipitality industry, besides 1 year experience in supervisor/ shift leader position 至少3年酒店工作经验, 其中一年担任主管职位 3. Strong sense of principle, professional management ability ,a good team spirit of collaboration, excellent interpersonal skills, honest and reliable, Decency 原则性强，职业化规范度高，具有良好的团队协作精神，出色的人际交往能力，诚实可靠、品行端正 4. Have a strong sense of responsibility and learning ability, a good team spirit of collaboration 具有较强的工作责任心和学习能力、良好的团队合作意识 Driver License B and above 驾照B证以上

KEY RESULT AREAS 主要工作职责 1.Pick up and drop off guests according to the standards and procedures of the hotel. 按照酒店标准用船程序接送客人往返房间。 2.Assist guests with loading and unloading during the boat ride. 在客人乘船时，应帮助客人上下行李。 3.To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service. 要确保客人收到友好，及时，关注性的服务，主动有预见性的满足客人需求。 4.To check and maintain the hotel boats, ensure the cleanliness and safety. 定期检查维护酒店船只，确保船只的整洁与安全性。 5.To assist the Concierge  when there is no transfer assignment. 当没有行程的分配时，要协助礼宾部工作。 PERSONAL SPECIFICATION 职位要求 1.Contributes to the morale and team spirit of the hotel by maintaining friendly relationships with associates. 建立良好员工和酒店之间的团队合作关系。 2.Perform duties as directed by supervisor. 按照主管指示执行职责。 3.Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. 为酒店的完善和发展给给予意见和建议。