Administration行政
Coordinate withother operating departments such as Front Office, Concierge, Housekeeping,Restaurant, Bars & Events to arrange guest’s requirements.配合其他运营部门如前台、礼宾部,客房、餐饮去安排客人的要求。
Upsell the hotel’sproducts and services.推销酒店的产品和服务。
Supervise andprovide on-the-job training to Reservations Agents.监督并为预定协调员提供在职培训。
Supervise anddevelop subordinates.监督和发展下属。
Solve complaintsfrom clients in regard to reservations and take immediate remedy action.解决客户关于预订的投诉并立即采取补救行动。 Functional功能
Handle allreservation requests efficiently and professionally.有效和专业的处理所有预订请求。
Enter reservationsrequests, amendments and cancellations properly, promptly and into Opera PMS.在系统里正确,迅速地输入预订请求,修改和取消预定。
Handle all specificrequests on room allocation properly.妥善处理所有房间分配的具体请求。
Ensure accuratestatistics codes, are properly entered into Opera PMS.确保准确的统计价格代码,并正确录入系统中。
Ensure individualprofiles, company profiles, travel agents profiles and source profiles areproperly linked in Opera PMS.确保个人资料、公司资料、旅行社资料和来源资料正确连接在系统里。
Properly setup ratecode in Opera PMS, load rate into GDS via MyFidelio.net, GHA.com via OCM.在系统里正确设置价格代码,将价格上传到GDS和 GHA上。
Minimize number ofabandon calls.减少未接电话的数量。 RevenueManagement收益管理
Alert ReservationsManager in changes of room inventory availability.提醒预订经理房间库存可买性的变化。
Use the sellingskills in order to optimize hotel revenue and display at all times, high levelof customer service.使用销售技巧为优化酒店收入并时刻显示高水平的客户服务。
Maintain a highlevel of rate parity amongst all distribution channels.在所有分销渠道保持一个高水平的价格相等。 Others其他
Attend training asdeemed necessary by the Management.参加必要的培训。
To assume otherduties as requested by the Management.承担管理层要求的其他职责。
To work the hours asrequested by the Management.
按照管理层的要求去工作。