job overview职位概述 To supervise the operations of the ReservationsDepartment during shift by assisting to co-ordinate operational plans to meetHotel sales targets. 通过协调运营计划来达到酒店销售目标，并以此监管预订部的运营。 DUTIES ANDRESPONSIBILITIES工作职责 In absence of Manager, conducts shift briefings toensure hotel activities and operational requirements are known 在经理缺席的情况下主持交接班说明会，确保员工了解酒店的活动和运营要求 Sell the InterContinental Hotels Group products andservices using up-selling and suggestive selling techniques 运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务 Promote the Hotel’s (and ICHG generally) productsand services 推銷酒店（以及整个洲际酒店集团）的产品和服务 Maintain a high level of product and serviceknowledge about all ICHG Hotels in your region 充分了解所在地区的洲际酒店集团成员的产品和服务 Develop and maintain a regular pattern of salescalls 发展和保持定期进行销售拜访的模式 Prepare and execute action plans which increasereservation sales and associated business 准备和执行增加预订销售和相关业务的工作计划 Record and process reservations made byphone/fax/email 记录和处理通过电话，传真，电子邮件进行的预订 Accept wait list reservations 接受等待名单预订 Process amendments to reservations such asextensions, early departures, etc 修改延期和提前离店等特殊情况的预订记录 Manage “no show” reservations by investigation andrecording of same 调查和记录未按预订抵店的预订情况 Record special billing arrangements for groups andconventions 对团队和会议的特别账单安排进行记录 Liaise with Front Office Manager or Finance Managerfor all reservations requiring credit approval 与前厅部经理或财务经理联系所有要求信用审批的预订事宜 Maintain knowledge of special rates/ offers/promotions 掌握关于特价，优惠，促销活动的信息 Monitor reservation levels and inform Managers ofcurrent and future occupancy rates 监测预订情况，并向经理通报目前和将来的入住率 Prepare reports as requested (eg to travel agents,business houses etc) 按照要求准备报告（如给旅行代理和商业机构报告等） Prepare reservation sales reports 准备预订销售报告 Required Skills – 技能要求 Demonstrated ability to interact with customers,employees and third parties that reflects highly on the hotel, the brand andthe Company. 具有完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 Problem solving, reasoning, motivating,organizational and training abilities. 具有解决问题，推理，号召，组织和培训能力 Good writing skills 具有良好的写作能力 Qualifications – 学历 Diploma or Vocational Certificate in HotelManagement, Business Administration, or related field.   具有酒店管理，商业管理或相关领域的毕业证书或职业证书。 Experience – 经验 2 years related experience or one yearreservations/front office experience including supervisory experience, or anequivalent combination of education and experience 2年相关的工作经验，或1年预订部或前台经验包括管理经验，或与此相当的教育与工作经验结合的背景。