Record and process reservations made by phone/fax/email.记录并处理所有电话、传真和邮件的预订。Sell the AccorHotels products and services using up-selling and suggestive selling techniques.运用销售技巧和房间销售升级技巧推广雅高酒店集团的产品和服务。Updating reservations in the PMS received via the interface.及时更新收到的预订信息。Understand and be able to answer all questions about rates, room categories and seasonality.明白并有能力的回答所有关于价格、房间、房型和季节性问题。Pro-actively try to cross-sell (F&B, Spa, etc.) and up-sell room types.积极主动尝试交叉销售和客房升级销售的房间类型。Be able to clearly communicate information to guests or colleagues.能清晰地表达同事或客人所要的信息。Manage “no show” reservations by investigation and recording of same.调查并记录所有应到未到预订。Arrange transportation service according hotel Standard.依照酒店标准为客人安排接送机服务。Prepare reports as requested (eg:Arrival, VIP etc).准备部门报表(如:到达名单、重要客户名单等)。Knowledge and Experience知识和经验1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience1年相关工作经验,或6个月预订部或前台经验包括管理经验,或与此相当的教育与工作经验结合的背景 Competencies技能Demonstrated ability to interact with customers, talents and third parties that reflects highly on the hotel, the brand and the Company具有完全代表酒店、品牌和公司与顾客、人才和第三方交往的能力Problem solving, reasoning, motivating, organizational and training abilities具有解决问题,推理,号召,组织和培训能力Good writing skills具有良好的写作能力Possess the language and write skills, and type and operate the computer skillfully 具有一定的语言文字能力,并能熟练进行打字和电脑操作Mastering statistics and secretary knowledge 掌握一定统计、文秘等知识Possess the foreign language reading and writing skill, have ability to deal with every kind of documents and data 有一定英语阅读及书写能力,能够处理中英文各类文件、资料等Know well about the Reservations Dept. business activities and assist the task of each position 熟悉预订部业务,协助各岗位工作