Depending on level of responsibility, supervises thedaily operation of the restaurant; assists with menu and promotions planning,maintains sanitation standards. To ensure associates and both external andinternal guests are satisfied, keep aneye on the market to seek opportunity for revenue growth and ensure thefinancial health of the outlet
根据职责级别，监督餐厅的日常运营，协助菜单订制和月度促销计划，保持卫生标准，确保员工及客人的满意度，密切关注市场，寻找收入增长的机会，确保餐厅的利润收入
·
Interacts with guests to obtain feedback on product
quality and service levels.
与客人沟通以获得关于产品质量和服务水平的反馈
·
Supervises staffing levels to ensure that guest
service, operational needs and financial objectives are met.
监督员工标准，确保客人服务，营运需求和财务目标得到满足
·
Ensures all associates have proper supplies, equipment
and uniforms and in accord with the grooming standard
确保所有员工都有适当的日常用具，设备和制服，并符合仪容仪表标准
·
Empowers associates to provide excellent customer
service within guidelines.
授权员工在指导方针范围内提供优质的客户服务
·
Handles associate question and concerns.
处理客人及员工的相关问题
·
Handles guest problems and complaints, seeking
assistance from supervisor as necessary.
处理客人的问题和投诉，必要时寻求上级主管的帮助
·
Monitors associates to ensure performance expectations
are met.
监控员工，确保员工的工作表现达到预期质量
·
Provides feedback to associates based on observation of
service behaviours.
根据观察到的服务表现向员工提供反馈
·
Strives to improve service performance.
努力提高服务绩效
·
Sets a positive example for guest relations.
树立一个积极的榜样对客服务
·
Assists in the review of comment cards and guest
satisfaction results with associates.
协助员工跟进意见卡和客人满意度结果
·
Supervises daily shift operations.
监督日常轮班工作
·
Communicates to Chef and Assistant Director of F&B
AND Director of F&B any issues regarding food and beverage quality and
service levels.
与厨师长和副总监以及餐饮总监沟通任何有关餐饮质量和服务质量的问题
·
Participates in department meetings by communicating a
clear and consistent message regarding the departmental goals to produce
desired results.
参与部门会议，就部门目标传达清晰一致的信息，以达到预期效果
·
Ensures compliance with all restaurant policies,
standards and financial procedures
确保遵守所有餐厅政策，标准和财务制度
·
Monitors alcohol beverage service in compliance with
local laws.
根据当地法律监督酒水服务标准
·
Manages to achieve or exceed budgeted goals.
完成或超过预算目标
·
Supervises on-going training initiatives.
监督持续的培训计划
·
Performs all duties of restaurant associates and
related departments as necessary.
执行餐厅员工和相关部门的沟通和协调
·
Opens and closes restaurants shifts or schedules the
right associates to do so
合理安排员工班次
·
Good communication with other department
与其他部门保持良好的沟通
·
To ensure duty rosters for the associates and
department are submit for F&B Management reference
确保员工的排班是按标准时间交给餐饮部管理层参考
·
Update Daily Management Board
每天更新部门信息板
·
Uses all available on the job training tools for
associates.
提供员工所有可用的职业培训工具
·
Final check the buffet set up and name tag accuracy
检查自助餐摆台和食物标签的准确性
·
Controls outsourced labour level based on business
needs
根据日常运营需求控制外包工成本
·
Communicates performance expectations in accordance
with job descriptions for each position.
根据每个职位的工作描述传达绩效期望
·
Coaches and counsels associates regarding performance
on an on-going basis.
为同事提供持续的绩效方面的指导和咨询
·
Conducts outlet’s associates’ performance appraisals
according to standard operating procedures.
根据标准操作程序对员工进行绩效评估
·
Participates in the development of department’s capital
expenditure goals, manages projects as needed
根据需要参与部门资本支出目标的制定
·
To hold and conduct a monthly communications meeting
with all staff, and submit minutes to the Director of F&B accordingly
每月与所有员工召开一次沟通会议，并将会议记录提交给餐饮副总监及总监
·
Performs other duties as assigned to meet business
needs
完成其他分配的工作以满足部门需求
·
To strictly adhere and enforce the phone usage hotel
policy
严格遵守和执行酒店的电话礼仪和使用政策
