Job Description 职位简介· To provide effective and satisfying service to customers, so as to achieve the standards of Himalaya.提供给客户有效及满意的客户服务,使之达到喜马拉雅的标准要求。 Major Responsibility 主要工作职责· Responsible for the owner's communication in the area of responsibility, do a good job of owner's file management, update work负责责任区内业主沟通工作,做好业主档案的管理、更新工作· Collect the relevant information of the lessee in the area of responsibility to ensure that the information is complete and updated timely;收集责任区内承租人员相关资料,确保资料信息完整、更新及时;· Assist the financial department to call all kinds of receivables in the responsibility area;协助财务催缴责任区内的各类应收款项;· Accept the work information conveyed by the front desk, accept the complaints or service requirements from the owner, timely go to the site for on-the-spot understanding, and after effective analysis, transfer to the relevant functional departments for follow-up processing;受理前台传达的工作信息,接受业主提出的投诉或服务要求,及时到现场实地了解,经有效分析后转交相关职能部门跟进处理;· Responsible for the house acceptance and acceptance of the area, the remaining works and daily maintenance of the follow-up completion of the project, accept the maintenance of the owners within the warranty period of the building, timely contact the construction unit to deal with; 负责所辖区域房屋验收、收楼的遗留工程以及日常维修工程的跟进完成,受理业主在保修期内的房屋维保修事项,及时联系施工单位处理;· Regularly inspect property to ensure it is in perfect working condition定期检查物业,确保其处于良好的工作状态。· Resolve Tenant/Residents’ complaints,Maintain daily log on comments and complaints and coordinate with respective departments in solving them. 解决租户/居民的投诉。每日记录意见和投诉,并与相关部门协调解决。· Organize activities for all Residents at property. Be available to all Owners, Residents and guests always.为小区内所有居民组织活动,随时为所有业主、居民和客人提供服务。· Any other tasks assigned by supervisor.完成领导交办的其他工作。 Requirements 资质需求· College degree or above, with more than 3 years’ service at Apartments experience, star hotel or Property;大专以上学历,具有 2 年以上服务公寓/星级酒店或物业管理工作经验优先考虑;· Good communication skills and Good grooming;良好的沟通能力,以及良好的仪容仪表· Able to work under pressure.能够承受工作压力。