***This is a master requisition for DOSM.Candidate will be assigned by actual vacancy throughout Greater China properties.If you are interested in DOSM position with Marriott International, please send CV to email@example.com.JOB SUMMARYFunctions as theleader of the property’s sales department for properties with bookings over 300peak rooms and significant local catering revenue.Manages the property's reactive and proactivesales efforts.Provides day to dayleadership to sales associates to achieve property sales objectives withoverall responsibility for achieving booking goals and property revenues.Implements the brand’s service strategy andapplicable brand initiatives in all aspects of the sales process and focuses onbuilding long-term, value-based customer relationships that enable achievementof the hotel’s’ sales objectives. Evaluates the property’s participation in thevarious sales channels (e.g., Area Sales, Group Sales within the Sales Office,electronic lead channels, etc.) and develops strong working relationships toproactively position and market the property.Manages the marketing budget to enable development of property specificcampaigns, promotions and collateral to drive revenue and meet propertyobjectives. Interfaces with regional marketing communications for regional andnational promotions pull through.Developsand implements property–wide strategies that deliver products and services tomeet or exceed the needs and expectations of the brand’s target customerprofile and property associates and provides a return on investment to theowner and Marriott International.CANDIDATE PROFILEEducation and ExperienceRequired:· 2-yeardegree from an accredited university in Business Administration, Marketing,Hotel and Restaurant Management, or related major; 4 years experience in thesales and marketing or related professional area.OR· 4-yearbachelor's degree in Business Administration, Marketing, Hotel and RestaurantManagement, or related major; 2 years experience in the sales and marketing orrelated professional area.Preferred:· 4year college degree.· Demonstratedskills in supervising a team.· Lodgingsales experience.· Hotelindustry work experience, demonstrating progressive career growth and a patternof exceptional performance.CORE WORKACTIVITIESManagingSales Activities· Manages the development of a strategic account plan forthe demand generators in the market.· Manages the property's reactive and proactive salesefforts.· Determines and develops marketing communication activities,in conjunction with Regional Marketing Communications.· Provides customer intelligence in evaluating the marketand economic trends that may lead to changes in sales strategy to meet orexceed customer expectations.· Reviews the Strategic Alignment Review (STAR) report,competitive shopping reports and uses other resources to maintain an awarenessof the hotel’s market position.· Researches competitor’s sales team strategies toidentify ways to grow occupancy and RevPAR and increase market share.· Attends sales strategy meetings to provide input onweekly and overall sales strategy.· Suggests innovative marketing ideas and developsdeployment strategies to continue to grow market share.· Evaluates and supports participation and accountdeployment with Area Sales and Group Sales within the Sales Office.· Serves as the sales contact for the General Manager,property leadership team, Group Sales and Area Sales leaders.· Serves as the sales contact for customers; serves asthe customer advocate.· Serves as hotel authority on sales processes and salescontracts.· Serves as the property sales liaison with Area Sales, GroupSales, Revenue Management, Event Management, Regional Marketing Communicationsand other hotel departments as appropriate.· Participates in sales calls with members of the Salesand Marketing team to acquire new business and/or close on business.· Identifies public relations opportunities andcoordinates activities to augment the overall marketing communication strategy.· Supports the General Manager by coordinating crisiscommunications.· Executes and supports Marriott’s Customer ServiceStandards and hotel’s Brand Standards.· Executes and supports the operational aspects ofbusiness booked (e.g., generating proposal, writing contract, customer correspondence).· Participates in and practices daily service basics ofthe brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve DailyBasics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard,SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle,or TownePlace Suites Morning Meeting).· Implements a seamless turnover from sales to operationsand back to sales while consistently delivering high level of service.· Monitors the effective resolution of guest issues thatarise as a result of the sales process by creating mechanisms to channel issuesto property leadership and/or other appropriate stakeholders. · Maintains successful performance by increasingrevenues, controlling expenses and providing a return on investment for theowner and Marriott International.· Implements thebrand’s service strategy and applicable brand initiatives in all aspects of thesales process and focuses on building long-term, value-based customerrelationships that enable achievement of the hotel’s’ sales objectives.· Interfaces withregional marketing communications for regional and national promotions pullthrough.· Performs otherduties, as assigned, to meet business needs.BuildingSuccessful Relationships· Develops strong partnerships with local organizationsto further increase brand/product awareness.· Develops and manages internal key stakeholderrelationships.· Develops strong community and public relations by maintainingproperty participation in local, regional and national tradeshows and clientevents.· Executes exemplary customer service to drive customersatisfaction and loyalty by assisting the customer and monitoring theirsatisfaction before and during their program/event.· Serves the customer by understanding their needs andrecommending the appropriate features and services that best meet their needsand exceed their expectations, while building a relationship and loyalty toMarriott.· Gains understanding of the hotel’s primary targetcustomer and service expectations; serves the customer by understanding theirbusiness, business issues and concerns, to offer better business solution bothprior to, and during the program/event.Leadership· Functions as the leader of the property’s salesdepartment for properties with bookings over 300 peak rooms and significantlocal catering revenue.· Develops sales goals and strategies and verifies alignmentwith the brand business strategy.· Executes the sales strategy in order to meet individualbooking goals for both self and staff.· Coaches leaders of revenue generating departments indeveloping effective revenue strategies and setting aggressive goals that willdrive the property's financial performance.· Verifies Sales team understands and is leveraging MarriottInternational (MI) demand engines to full potential.· Works with Human Resources, Engineering and LossPrevention to monitor compliance with local, state and federal regulationsand/or union requirements.· Partners with Human Resources to attract, develop andretain the right people in order to support the strategic priorities of themarket.· Creates effective structures, processes, jobs andperformance management systems are in place.· Sets goals and expectations for direct reports usingthe Leadership Performance Process (LPP), aligns performance and rewards,addresses performance issues and holds staff accountable for successfulresults.· Forecasts talent needs and manages talent acquisitionstrategy with Human Resources (HR) to minimize lost time due to turnover.· Maintains an active list of the competition’s bestsales people and executes a recruitment and acquisition plan with HR.· Supports tools and training resources to educate salesassociates on winning catering solutions.· Champions leadership development and workforce planningpriorities by assessing, selecting, retaining and developing diverse,high-caliber talent that can lead the organization today and strengthen theleadership bench for the future; continues to upgrade the sales & marketingtalent; works with HR to anticipate future talent needs based on businessgrowth plans.· Identifies, trains and mentors group sales associates;utilizes all available on the job training tools for associates.· Transfers functional knowledge and develops group salesskills of other discipline managers.· Provides day today leadership to sales associates to achieve property sales objectives withoverall responsibility for achieving booking goals and property revenues.· Evaluates theproperty’s participation in the various sales channels (e.g., Area Sales, GroupSales within the Sales Office, electronic lead channels, etc.) and developsstrong working relationships to proactively position and market theproperty.· Manages themarketing budget to enable development of property specific campaigns, promotionsand collateral to drive revenue and meet property objectives.MANAGEMENT COMPETENCIESLeadership· Adaptability– Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.· Communication- Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.· Problem Solving and Decision Making- Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.· Professional Demeanor- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.Managing Execution· Building and Contributing to Teams- Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.· Driving for Results- Focuses and guides others in accomplishing work objectives.· Planning and Organizing- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.Building Relationships· Coworker Relationships- Develops and uses collaborative relationships to facilitate the accomplishment of work goals.· Customer Relationships- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.· Global Mindset -Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.Generating Talent and Organizational Capability· Organizational Capability-Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.· Talent Management- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.Learning and Applying Professional Expertise· Applied Learning- Seeks and makes the most of learning opportunities to improve performance of self and/or others.· Business Acumen- Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.· Technical Acumen- Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.o Devising Sales Strategies and Solutions- Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that apprpriately consider available facts, constraints, competitive circumstances, and probable consequences.o Sales Disposition- Energetic, proactive, takes calculated risks, and perseveres to attain goals.o Sales Opportunity Analysis- Ability to understand and utilize economic, financial, industry, and organizational data; accurately diagnosing customer needs and issues that can inform sales strategies.o Revenue Management- Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).o Management of Financial Resources-Ability to analyze Profit and Loss (P&L) statements, develop operating budgets and revenue goals, forecasting, and capital expenditure planning; determining how money will be spent to get the work done, and accounting for these expenditures.· <span style="font-famil
任职资格：1.根据执行标准全面负责公司营销部日常经营和管理工作；2.组织销售，完成营地项目的营业收入和利润等指标；3.根据市场变化和发展，制定切实可行的市场营销工作策略，并组织实施和有效控制；4.负责营地项目的团队建设、培养和管理，提高露营地的服务质量和员工素质；5.全面负责营地安全管理，抓好食品卫生，治安安全等工作，确保客人和员工的人身、财产安全；6.有较强的资源整合能力，有策划、媒体、精品酒店、民俗等非标住宿类业态工作经验优先；7.大专学历以上，酒店或景区房务管理工作出身者优先；8.有景区管理、景区活动策划、项目策划、市场策划等5年以上相关经验;9.有高度的工作热情，敬业、有很强的工作责任心。1. Responsible for the daily operation and management of the Marketing Department according to the executive standards; 2. Organized sales and completed the target of operating income and profit of the camp project; 3. According to market changes and development, formulate feasible marketing strategies, and organize the implementation and effective control; 4. Responsible for team building, training and management of campsite projects, and improving the service quality and staff quality of campsite; 5. Be fully responsible for the safety management of the camp, pay attention to food hygiene, public security and safety, and ensure the personal and property safety of guests and employees; 6. Strong resource integration ability, working experience in planning media boutique hotel folk custom and other non-standard accommodation types is preferred; 7. College degree or above, hotel or scenic area room management background is preferred; 8. More than 5 years of relevant experience in scenic spot management, scenic spot activity planning, project planning, market planning, etc.; 9. Have high work enthusiasm, dedication and strong sense of responsibility
岗位职责：1.项目产品的营销计划的制定和实施，并解决实施中遇到的特殊事件和重大突发事件2.拓展项目的市场策略，把握项目在行业中的发展方向，完成项目在行业中的市场定位，及时提供市场反馈；3.与运营部门配合，制定和实施项目各产品市场推广计划和产品计划；4.指导、参与市场的开拓、渠道管理等日常工作；5.建立部门管理制度，挑选和组织部门各个岗位人员，培养、巩固团队骨干；6.监督并落实项目营销人员的业务知识培训工作；7.与项目其他部门配合执行项目制定的行政和业务发展方针；8.完成项目总经理交办的其它事项。任职要求：1.专科及以上学历，市场营销专业相关背景；2.三年以上市场营销管理工作经验；3.领导力强，视野开阔，具有较强的市场策划和分析能力、沟通能力及良好的团队合作精神；4.有强烈的工作激情，能承受较强的工作压力；5.熟练使用office系列软件.2. Expand the market strategy of the project, grasp the development direction of the project in the industry, complete the market positioning of the project in the industry, and timely provide market feedback; 3. Cooperate with the operation department to develop and implement the marketing plan and product plan for each product of the project; 4. Guide and participate in the market development channel management and other daily work; 5. Established department management system, selected and organized personnel of various positions in the department, cultivated and consolidated team backbone; 6. Supervise and implement the professional knowledge training of project marketing personnel;7. Cooperate with other departments of the project to implement the administrative and business development policies formulated by the project; 1. College degree or above, marketing related background; 2. 2. More than 3 years of marketing management experience; 3. Strong leadership, broad vision, strong market planning and analysis skills, communication skills and good team spirit; 4. Have strong working passion and can work under high pressure; 5. Proficient in office software.
集团外派市场销售总监Director of Sales & Marketing(Assignment to project hotels)
- 2019-12-05 17:27:52
岗位职责：1. 协助总经理制定营销战略规划，为重大营销决策提供建议和信息支持。2. 根据酒店发展战略组织制定营销战略规划。3. 负责组织搜集国内外相关行业政策、竞争对手信息、客户信息等，分析市场发展趋势。4. 定期、准确向酒店总经理和相关部门提供有关销售情况、费用控制情况、销售收入等信息。5. 制定年度销售目标和计划，提供酒店销售决策，部署并监督销售计划的执行进展。6. 组织酒店高层管理人员和其他相关部门确定项目销售定价方案，组织项目销售定价和销售策划 任职资格：1. 大学本科以上学历。2. 五年以上国际品牌饭店管理经验及市场营销经验。3. 具备高度的责任心和敬业精神，知识广博，拥有强烈的进取心和一定程度的创造性。具有良好的领导力及团队合作精神。4. 较强的判断力、分析能力、公关能力、应变能力、谈判能力和英语读写听说能力。5. 具有市场开发和实际销售工作经验，能够受到客户的信任和理解。
Director of Revenue Management - Crowne Plaza Macau
- 2019-11-29 09:29:48
Duties and Responsibilities · Using the tools provided (ie SBRP) and in compliance with the IHG standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the F&B Mgr), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account.· Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.· Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room Taskforce in relation to the hotel’s pricing and market mix strategy.· Conduct weekly rate/sell strategy (yield) meetings with General Manager, DOSM, Reservations Manager, Front Office Manager, Catering Manager.· Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analyses needed for these meetings, displaying key facts/trends etc., on the revenue room walls.· Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.· Approve and/or implement sell strategies for all group proposals above 9 rooms on any one night, and collaborates with the Director of Sales or Director of Catering on setting group and conference rates.· Manage use of revenue systems* on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate. Where a yield management system is not installed this includes responsibility for opening or closing Holidex Plus.· Train and support hotel teams on revenue system* functionality and enhancements.· Manage all channels (CRO, GDS, Internet direct and indirect) including but not limited to room types and sell strategy. Responsible for ensuring compliance with the Lowest Internet Rate Guarantee and managing third party distributors in compliance with IHG standards and rules.· Guardian of SBRP. Ensure compliance with all SBRP rules and standard processes. Provide input to the annual budget process on all revenue aspects of the business. Provides medium-term revenue-based forecasts of required staffing levels to all departments.· Conduct annual revenue management audits with the Regional Revenue Manager for all revenue generating departments.· Provides technical support to Reservations and Front Office on up-selling and negotiating techniques.· Champion all special projects relating to market research and operational optimization (resource planning, costing, Key Performance Indicators and etc.). *Revenue systems include the central Reservations systems Holidex Plus, the yield mgmt system (HIRO /IDEAS) and portions of the Property management system)· Works with Human Resources on manpower planning and management needs· Works with Director of Finance in the preparation and management of the Department’s budget Annual Operating Profit/Payroll Budget –· Department Budget and Headcounts Key Metrics –· Departments Budget· Hotel Revenue· Employee Satisfaction Survey Qualifications and RequirementsRequired Skills –· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.· Demonstrated knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions.· Proficient in the use of Microsoft Office· Problem solving, analytical, reasoning, motivating, organizational and training abilities.· Good writing skills Qualifications –· Bachelor’s degree in Hotel Administration or Business Administration. MBA is preferred. ·Experience –· 4 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience. Previous Revenue Management or Pricing experience is preferred.
岗位职责：1、根据酒店管理公司的战略发展规划和年度经营计划，制订酒店营运标准及操作流程； 2、代表酒店管理公司参与酒店项目从投资、管理到经营的所有营运事务；3、执行酒店管理公司成本控制，并督导下属酒店的执行情况；4、向酒店管理公司提交营运管理完善方案与酒店项目营运预算报告；5、督导下属酒店市场、房务部门对酒店集团制订的营运标准及操作流程的执行情况； 6、 结合酒店营运需要，针对酒店项目中涉及的土建施工、各系统安装调试、设备设施的配备给予必要的支持与建议；7、结合酒店营运需要，针对酒店项目中涉及的规划和功能设置，给予人员配备预算制订必要的支持与建议； 8、结合酒店营运需要，针对酒店项目中涉及的规划和功能设置，给予酒店物品配备标准及采购必要的支持与建议；9、负责酒店管理公司对外商业合作洽谈和签约工作。任职资格： 1、有5年以上的酒店市场、运营管理工作岗位经历。2、有品牌认知能力、市场分析能力、财务管理能力、酒店运营管理经验。3、具备组织、协调、开拓能力；有优良的社交、沟通能力；良好的执行力与团队合作精神。4、阳光、坦诚、工作态度认真、责任感强。