Position Summary & RESPONSIBILITIES 职位概述及岗位职责:
Must be responsible for food and beverage work background!
需要有负责过餐饮的工作背景！
Oversees and directs all aspects of the hotel
operational departments which include: Front Office, Food & Beverage, Kitchen,
Housekeeping, Engineering, Safety & Security,
Health Club and other relevant operating departments. Ensures these departments are well run by focusing
on the following aspects: Maximization of revenues and profits, minimization
of operating costs, implementation and follow up of service standards/team
member training. Ensures highest
levels of customer satisfaction.
负责监督导和指导酒店的运营部门包括前厅，餐饮、厨房、客房、工程、安全保障部、健身中心及其他相关的经营部门。确保这些部门在以下几个方面的正常运营：收入和利润的最大化，运营成本最小化，实施和监督服务标准及团队成员的培训，确保顾客满意度维持在最高水平。
To support the overall strategic management of
the hotel by establishing effective working relationships with senior colleagues: in particular, the GM, CD, DOF & HRD.
通过和管理层建立良好的工作关系来支持酒店的管理战略，尤其是和总经理，商务总监，财务总监和人力资源总监。
Fully contribute to the design of the hotel’s
business strategy.
全力关注酒店的经营战略。
Actively participate in the key management issues
in the property
积极参与酒店内的管理核心项目
Actively support the CD by ensuring that Front Office
and F&B team members are fully trained and committed to upselling.
确保餐饮部、前厅部的员工接受规范的促销培训并致力于更好的推销产品，以此来积极支持商务发展部的工作。
Conduct routine inspections of all areas of the
hotel.
对酒店的所有区域例行检查。
To achieve the planned operational profit margins
in both Food & Beverage and Rooms.
在餐饮和客房完成计划的利润。
Ensure that all labour costs are flexed according
to levels of demand / activity / season and that opportunities for a better
balance between quality and cost through clustering or outsourcing or both
are explored fully.
确保所有的劳动力是根据需求/活动/季节来合理安排的。捕捉集团合作或外包的机会来平衡质量和成本。
Ensures that purchasing delivers best quality for
the most competitive price is purchased.
确保所采购的物品物有所值。
To manage all the direct reports (e.g. Director of Food &
Beverage or Food & Beverage Manager , Executive
Housekeeper, Front Office Manager, Chief Engineer, Security Manager) in a
professional and motivating fashion.
用专业的和激励的方法管理直接管理范围内的团队。（如：餐饮总监/餐饮经理，行政管家，前厅部经理，总工程师，安全部经理）
Set objectives for each direct report.
为直接管理范围内的部门设立目标。
Review performance on a regular and consistent
basis.
定期评估表现。
Deal effectively with instances of poor
performance.
合理的处理不良表现。
Identify development needs and future career
paths.
确立发展需求和事业发展路线。
Conduct regular Operations meetings including all
direct reports.
组织定期的营运会议包含直接管理范围内的分部门。
Recruit high quality team members in conjunction
with HR department.
与人力资源部一起挑选高质量的员工。
To ensure the team members within Operations are
well managed with clear objectives and well trained and that they are
deployed in the most productive way.
很好的管理运营部的员工，并确保他们清楚目标并通过了完善的培训，以及最合理的部署。
Set clear tasks for each team members.
为每位员工设定清晰的工作任务。
Allocate team members to tasks in the most
flexible and productive fashion (with HRD).
灵活的为分配员工以确保生产力的合理化（和人力资源总监）。
Ensure all team members are fully trained in job
skills and customer service based on departmental service standards and
records are maintained. (with HRD).
确保每位员工根据部门服务标准接受系统的工作技能培训和对客服务标准，记录要保留（和人力资源总监）。
Ensure effective standards of two-way
communication exists for all team members.
确保有效地进行双向沟通。
Ensures that all team members attending training
sessions are being briefed before and debriefed after.
确保员工按时参加先期和后期的培训。
Responsible for the participation of all new team
members to the Hilton Orientation program and ensures departmental induction
takes place.
确保新员工参加希尔顿入职培训的出席情况并提供部门的简短介绍。
Ensures that work schedules &rosters are
written according to hotel needs and compliance to labour laws.
确保排班表是根据酒店的需求制定的并遵循了劳动法。
To ensure the highest standards of quality in all
aspects of the hotel operation, guaranteeing that brand values and standards
are never compromised.
确保酒店运营维持在最高的质量标准，不违背品牌价值和标准。
Ensure highest possible levels of customer
service across the operation.
尽可能的提供高标准的服务。
Actively follow up on SALT & QA& FSAA
reports instituting corrective actions in a fast and effective manner.
积极跟进SALT、QA、FSAA有效率的采取整改措施。
Actively investigate what further reforms to the
operation may be necessary to raise standards.
积极地讨论如何进一步的改革以及重新制定标准的可能。
Ensure that brand standards / use of logo are
never compromised.
确保不违反品牌标准和logo的使用规定。
To oversee the running of all Food & Beverage
operations ensuring that all department service standards are met
consistently.
确保各餐厅一贯的遵循服务标准。
Guarantee all aspects of food & service
quality in all the outlets.
确保食品和酒水质量。
Oversee the management of all outlets, the
kitchen(s) and Banqueting ensuring that standards, efficiencies and quality
are actively promoted and delivered.
确保厨房和宴会部门遵循标准，提供有效率的和高质量的服务。
To investigate and implement new F& B
concepts with the full involvement of the GM & FBM.
与总经理和餐饮经理一起开发实施新的餐饮理念。
Through F&B departmental Managers ensure the
most cost-effective promotion of all aspects of the F & B operation in conjunction
with the CD (menu presentations/menu/pricing/promotions and ongoing
activities.
促动餐饮部经理与商务发展部共同创造本清利厚的餐饮推广活动（菜单/价钱/推广）。
Evaluate competitors products and price policy
twice per year.
对竞争对手的价格和产品进行一年两次的调查。
To oversee the running of all Rooms Division
operations ensuring that all departmental service standards are met
consistently.
确保房务区域的所有部门一贯的遵循服务标准。
To ensure that the Front Desk operation,
including telephone and all uniformed services, works to the highest
standards for customer satisfaction and cost-effectiveness.
确保所有前台员工包含总机，始终提供高标准的服务以及成本效应。
To ensure that all Front Office systems are fully
and effectively utilized and that regular, ongoing training is organized.
前厅部的所有系统都在有效地利用，并持续地提供培训。
To ensure that the housekeeping function (whether
outsourced or not) is run to the highest professional quality standards at
the lowest level of cost.
确保客房部（不论外包与否）使用最低的成本，达到高质量的标准。
Ensures good work liaisons with other departments
(HSKP/ ENG/ FIN).
与其他部门保持良好的合作（客房、工程、财务）。
Participates in Weekly FO meetings to analyse
performance/business and to implement action for improvement and team spirit.
每周参加前厅部部门会议，分析表现及生意和制定发展计划。
Ensures with the FOM and Revenue department that a maximum occupancy is reach daily.
与前厅和收益部共同确保每天达到最高的出租率。
Guides FOM on daily strategy
(overbooking-out/booking).
每天为前厅经理提供战略的指引（预订）。
Responsible to ensure best quality of cleanliness
throughout the hotel.
确保酒店的卫生状况良好。
Ensures VIP rooms are checked on a daily basis.
确保每天检查VIP房间。
To oversee the running of an Engineering
operation ensuring that all departmental service/legal/safety standards are
met consistently.
确保工程部的运营一贯的遵循部门标准/法律/ 安保规定。
To ensure that the Engineering team works within
all legal and organizational standards and that technical efficiency is
maintained at an optimum level.
确保工程部的各项工作均符合法律要求，技术标准和效率保持最佳水平。
With the Chief Engineer and, most importantly,
the General Manager, ensure that the highest possible attention is paid to
the safety and security of all guests and staff through detailed reviews and
checks on all procedures, equipment etc.
与总工程师，尤其是总经理，要通过细致的检查对与客人和员工安保工相关的事宜辅以高度重视。
Ensure effective planning of maintenance works to
guarantee standard of product quality.
有效的计划维修工作来确保生产质量安全。
Ensures through Chief Engineer that repairs are recorded
and dealt with in the quickest possible time.
确保维修工作以及相关的事宜在第一时间解决并记录在案。
Prepare yearly budgets in conjunction with
GM/CD/DOF/HRD for- revenue, FF&E, manning, capital expenditure, costs and
expenses.
与总经理/商务总监/财务总监/人力资源总监共同制定年度预算 – 收入固定资产，人员，大额项目，成本和花费。
Review and approval of all expense accounts for
Operations Team.
审核和批准营运部门的所有花费。
Adhere
to the hotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序。
