监督管事部每日的运营工作,负责维护整个食品服务区的卫生状况,控制库房的发货及分发瓷器、银器和玻璃器皿,确保所有餐饮营业场所有充足的设备进行工作。
Supervise day-to-day operation of stewarding department. Responsible for total maintenance and sanitation in all food prodution service areas. Control storeroom orders and issue all china, silver and glass. Ensure all food and beverage outlets have sufficient to perform adequately.
遵守当地的卫生和安全法规,或其他适用的规定, 以及品牌规范和当地的规章制度。
Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
Duties and Responsibilities工作职责
· Greet VIP guests personally
亲自迎接贵宾
· Liaise with other departments to ensure excellent service delivery
与其它部门联系,以确保提供高质量的服务
· Oversee maintenance of efficient repeat guest history system
对高效的常客客史档案系统维护实施监管
· Perform such functions as to include but not be limited to:
行使下列功能,包括但不仅限于:
o Attending to special requests by guests
回应客人提出的特别要求
· Develop and implement guest telephone contact systems
开发和应用客人电话联系系统
· Handle guest complaints and refer them as necessary, follows up on corrective action
处理客人投诉,如有必要则将其提交给有关部门,并对纠正措施进行跟进
· Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
评估所有员工的外在形象、守纪情况和工作效率并进行直接监管,如有必要,可采取
直接的纠正措施
· Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations
组织和召开客户关系部全体人员参加的会议,以加强交流和保证业务的顺利进行
· Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
· Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。
1. Responsible for the Chinese restaurant and implementing the work tasks in different periods.
2. Formulated service standards and working rules for Chinese restaurants and ensured their implementation.
3. Assisted the department manager to develop various catering marketing plans and strategies.
4. Supervise the staff to provide customer service according to the standard, evaluate the performance of the staff and implement the reward and punishment system.
5. Handle guest complaints and constantly improve service quality.
6. Do a good job in maintenance of equipment and facilities, strict material management system, and do a good job in safety and fire prevention of the restaurant.
7. Provided suggestions for the kitchen to make special menus according to seasonal differences and customer sources.
1.负责中餐厅,落实各个时期的工作任务。
2.制定中餐厅服务工作规范及工作制度并确保实施。
3.协助部门经理制定各项餐饮推销计划与策略。
4.监督员工按照规范标准对客服务,对员工进行绩效评估,实施奖惩制度。
5.处理宾客的投诉,不断改善服务质量。
6.抓好设备设施的维修保养,严格物资管理制度,做好餐厅安全和防火工作。
7.根据季节差异、客源情况为厨房制定特色菜单提供建议。
西餐厅副理任职资格:
- 作为餐厅的助理营业经理和助理市场专员,依照酒店标准确保餐厅成功的运营
- 拥有相关工作或培训经历
- 良好的组织和协调技巧,能够坚持到底完成工作
- 熟练掌握电脑操作技巧,特别是办公软件和电子邮件
- 至少两年酒店或大公司相关工作经验
- 具有旅游/酒店行业知识优先
- 熟练的中英文书写和口头表达能力
所有北京东方君悦大酒店的职位请用以下应聘方式:
请在邮件标题栏中注明应征部门与职位,简历须以附件形式发来。所有人选简历均会存入集团人才库,恕不退还。我们只会挑选符合条件的人选进行面试,未符合条件的人选恕不另行通知。有意者请将个人简历及近照发至如下邮箱:
careers.grandhyattbeijing@hyatt.com
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