FINANCIAL RETURNS财务回报
· Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise lead conversion rate
· 加强对酒店主要目标领域的深度了解和认识,必要时获取各行业/客户的专业知识,使线索转化率最大化。
· Ensure the timely follow up and pursuit of business with customers’ leads in order to drive the highest levels of conversion
· 确保及时的跟进并争取客户的业务线索,以推动线索转化达到最大程度。
· Conduct and/or assist Sales team in customer negotiation process
· 组织和/或协助销售团队的客户谈判程序。
· Conduct proposal negotiation process and assist Business Development team where necessary
· 组织报价谈判程序并在必要时协助业务拓展团队。
· Handle contract signing process
· 处理合同签订程序。
· Updated lead status in relevant systems and communicates lead status to relevant Business Development staff (e.g. account owner)
· 在相关系统中更新线索状态并与相关业务拓展员工(如客户负责人)沟通线索状态。
PEOPLE员工团队
· Team up with counterpart Event Management staff to deliver sector/customer specific services when appropriate
· 与会务运营团队同等职位成员合作,在必要时为行业/客户提供要求的服务。
· Communicate to his/her superior any issues encountered and other relevant information
· 与上级领导交流他/她所遇到的问题及其它相关信息。
· Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required
· 出席并参与培训课程、每日例会及要求的其它会议。
· Where applicable, supervise, manage and train MICE Fulfilment Executives and MICE Fulfilment Coordinators in carrying out their responsibilities
· 适用时,监督、指导和培训会务销售主任和会务销售协调员执行其工作职责。
GUEST EXPERIENCE宾客体验
· Process customer inquiry in accordance to specified service standards
· 根据具体的服务规范处理客户询价。
· Develop and deliver relevant documentation to the customer
· 为客户编制并提供相关文件。
· Prepare and deliver site inspections for potential customers (when necessary)
· 准备并为有可能的客户提供现场考察服务(必要时)
RESPONSIBLE BUSINESS企业责任
· Prepare and submit proposals
· 编制并提交报价。
· Ensure accurate and timely updating of a record of all relevant activities and customer information in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes
· 确保在所提供的销售系统中(即Delphi,Opera 等)及时准确的更新所有活动的准确记录,以便将来参考与管理