AREAS OF RESPONSIBILITY职责范围
Have a complete understanding of the hotel’s employee handbook and adhere to the regulations contained therein.
完全理解酒店的员工手册并遵照其中的规章执行。
Troubleshoots and provides technical support
检修和提供的技术支持
Trains managers and staff on use of hotel applications
为经理和员工提供关于酒店应用软件使用的培训
Troubleshoots common problems and works with the corporate helpdesk and infrastructure teams to resolve IT issues
处理常规问题并且同公司帮助台和基础设施团队合作解决IT问题。
Schedules and shares timing/impact of changes with appropriate hotel staff
与酒店有关人员安排并分享时间安排或变化带来的影响
Maintains hotel user accounts in Opera, Connect, RHG Learning Network, and other hotel applications
维护在Opera、Connect、RHG Learning Network和其他酒店应用软件中的酒店用户账户。
Maintains availability and security of networks throughout the hotel
维护可用性和整个酒店网络的安全
Monitors wireless network for hotel guests and employees
为酒店客人和员工监控无线网络
Keeps networks compliant with corporate guidelines
保持网络符合公司准则
Maintains network security
保证网络安全
Stays current on technical updates and changes to hotel utilized applications
为酒店当前的应用程序进行技术的更新和更改
Attends training and certification updates to hotel applications
参加培训并为酒店应用程序认证更新
Reviews updates provided by software and hardware vendors
检查软件和硬件供应商提供的更新
Relays important information and timing of new releases, system repairs, and downtime
传递重要信息和新版本时间、系统修复和停机时间
Establishes and maintains IT vendor relationships
与供应商建立并维持联系
Work with venders to troubleshoot and resolve issues
与供应商一起检修并解决问题
Periodically submit requests for proposals (RFP) to new and existing vendors for IT-related supplies and services
定期向新的和现有供应商提交与 IT 相关的用品和服务的提案 （RFP）。
