With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Public Area Manager coordinates all public area activities, in line with Hilton and the hotel policies and procedures. This role ensures the cleanliness, maintenance, pest control, orderliness and beautification of all public areas, except the kitchen, to conform with hotel standards.
What will I be doing?
As the Public Area Manager, you will be responsible for performing the following tasks to the highest standards:
• Check from time to time all public areas and personnel at work.
• Knowledgeable of all hotel public areas, coordinating with other line department managers in scheduling general cleaning and maintenance of function rooms, lobbies, back-of-house areas.
• Assist in the planned maintenance of room carpets and marble in the guestrooms.
• Report any damage of carpet or furniture, etc. for immediate repairs and follow through to completion.
• Check equipment to ensure that they are functional, clean and properly stored.
• Ensure the cleanliness and hygiene of the corresponding areas and assign sufficient employees for VIP functions.
• Train and supervise employees on the proper use of chemicals.
• Liaise with the Housekeeping Supervisor in relation to chemical usage, problems or rectification suggestions.
• Make available equipment and cleaning materials generally required for effective output.
• Ensure the public area storeroom is clean and tidy, and that chemicals, cleaning supplies and tools are well prepared.
• Ensure that flowers and plants are in good condition, informing the suppliers to change them when needed.
• Check public area team members’ grooming, personal hygiene and appearance.
• Manage the daily work arrangements and relevant administrative approvals for all Public Area employees.
• Oversee team members’ trainings and development.
• Manage cost control effectively.
• Respond to emergencies effectively and efficiently.
• Maintain good communication with other departments.
• Deliver high quality service to guests.
• Adhere to hotel cleaning and maintenance programs and keep work areas clean.
• Manage pest control throughout the hotel.
• Adhere to the hotel’s policies and procedures, Hilton code of business conduct and the hotel’s team member handbook.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
希尔顿在全球 100 多个国家和地区拥有数以千计的酒店,提供无数令人愉悦的机会。 从敞开的大门到热情的微笑,再到与众不同的体验,我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。 除了我们旗舰品牌希尔顿酒店及度假村还包括:华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、 Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。
如果您热衷全球旅行对世界的影响,您可能就是我们正在寻找的希尔顿团队成员。 因为在希尔顿酒店,我们永远不会忘记我们在这里的原因:使我们的客人,团队成员和业主都满意。
在遵循希尔顿集团及酒店政策程序的前提下,负责协调所有公共区域的工作;负责确保除了厨房以外,酒店公共区域的清洁、保养、秩序和美观,公共区域消杀并符合酒店的标准。
我的具体职责是什么?
作为公共区域经理,您将应以最高标准完成以下任务:
• 随时检查所有公共区域和员工的工作。
• 熟悉酒店所有公共区域,与其他部门协调好大清洁的时刻表,包括会议室、大堂、和酒店后台区域。
• 协助楼层做好房间的地毯和大理石的计划性维护保养。
• 要及时汇报地毯和家具的损坏,以便急修及降低损失。
• 跟踪急修事宜,确保维修已经完成。
• 检查确保所有的清洁机器设备都有定期的清洁维护保养,以确保正常使用。
• 在VIP接待时,按照保证相应区域的清洁卫生,并安排充足的人手。
• 培训监督员工正确使用化学药剂。
• 与客房部主管沟通关于化学清洁用品使用的事宜,汇报发现的问题并提出相应的整改建议。
• 负责酒店公共区域的鲜花和植物的状态良好,如需更换,请按照流程。
• 确保PA仓库干净整洁, 清洁用品和工具充足。
• 检查公共区域员工的仪表,个人卫生和形象。
• 管理所有公共区域员工日常工作安排和相关行政类审批。
• 员工的培训和个人发展。
• 有效地处理应急事件。
• 有效控制成本。
• 同其他部门协调工作。
• 提供高品质的对客服务。
• 确保客人需求与合理的要求被满足。
• 坚持酒店的清洁和养护程序,保持维护所在工作区域的高度整洁。
• 负责整个酒店区域的消杀。
• 遵守酒店的工作政策及程序,遵守希尔顿的商业行为规范以及员工手册中的条款。
• 如有必要 ,酒店管理层有权更改或补充该职位描述。
• 完成任何其他合理的职责和被指派的职责.
What are we looking for?
A Public Area Manager, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Minimum 3 years as a Public Area Supervisor or 2 years as an Assistant Public Area Manager in the Housekeeping department.
• Knowledgeable of public area operations and the usage of cleaning chemicals and cleaning.
• Able to lead and guide a small group of subordinates.
• Physically fit and able to work long hours.
• Good communication skills.
• Proficient in Microsoft Word and Excel.
• Understand basic spoken English to meet business needs.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
我们寻找什么样的人才?
希尔顿公共区域经理始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位,您的态度、行为、技能和价值观应符合下列标准:
• 管家部三年以上公共区域主管或两年公共区域副经理工作经验。
• 具有良好的关于PA基本运作方面的专业知识,具有良好的清洁机器及清洁剂使用方面的技能。
• 具备一定的领导能力。
• 身体健康,能够适应长时间工作。
• 具有良好沟通能力。
• 能说简单的英文。
• 能够操作办公软件。
服务于希尔顿将会如何?
希尔顿全球是国际最具知名度的酒店管理公司之一,其下品牌包括从豪华的全面服务酒店,度假村到公寓式酒店以及中端酒店等。近一个世纪,希尔顿全球致力于通过全球品牌。延续为全球客户提供优质服务的传统,坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景“让世界充满阳光,让大家都感受到热情的温暖,提供与众不同的卓越体验,让每位宾客在每家酒店的每次住宿都倍感满意”团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时,我们惊人的团队成员是希尔顿的核心所在!