【职位描述】
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Public Area Supervisor supervises groups of Cleaners to maintain high cleaning standards of the Public Area within the hotel premises and ensure that all equipment is functional in line with Hilton and the hotel policies and procedures.
What will I be doing?
As the Public Area Supervisor, you will be responsible for performing the following tasks to the highest standards:
• Distribute assignments to Public Area Attendants on duty.
• Inspect the entire public area in sequence.
• Ensure proper cleaning and vacuuming is carried out in the restaurant outlets, function rooms, lobbies and restrooms.
• Report any damage of carpet or furniture, etc. for immediate repairs and follow up on urgent repairs.
• Check that all equipment is functional, clean and properly stored.
• Check all restrooms frequently to keep up a hygienic standard.
• Ensure the cleanliness and hygiene of the corresponding areas and adequate staff are assigned to VIP functions.
• Check the backstairs to assure that cleanliness is maintained.
• Train and supervise employees on the proper use of chemicals.
• Ensure that flowers and plants are in good condition, acting according to procedures when there are issues and informing the suppliers to change them when needed.
• Ensure that the Public Area’s storeroom is clean, chemicals and tools are prepared well.
• Check Public Area team members’ grooming, personal hygiene and appearance.
• Assist with the preparation of team members’ duty rosters.
• Assist with team members’ trainings and development, supervising their performance.
• Record the daily attendance of public area’s team members.
• Maintain good communication with other departments.
• Deliver high quality service to guests.
• Ensure effective cost control.
• Adhere to hotel cleaning and maintenance programs and keep your work area clean.
• Carry out any other reasonable duties and responsibilities as assigned.
• Adhere by the hotel’s policies and procedures, Hilton code of business conduct and the hotel’s team member handbook, security and emergency policies and procedures.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
【任职要求】
What are we looking for?
A Public Area Supervisor, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Minimum of 2 years as a Public Area Attendant or 1 year as a Public Area Supervisor in the Housekeeping department.
• English literate to meet business needs.
• Good knowledge of public area operations.
• Effectively understand and utilize resources.
• Able to lead and guide a small group of subordinates.
• Good knowledge in using chemicals and cleaning machines.
• Physically fit, able to work long hours and have good eyesight.
• Able to supervise others well and possess good communication skills.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
