• 西餐厅经理

• 武汉汉正瑞鑫酒店管理有限公司
• 2020-09-23 10:12:13

西餐厅经理：1、  保持西餐厅所设定的服务标准2、  建立与客人良好的关系3、  确保提供有效及良好的服务4、  协调餐饮服务5、  确保部门业务动作正常6、  完成上级指派的其它任务

• 西餐厅副经理

• 武汉世茂希尔顿酒店
• 2020-09-24 08:42:27

Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day.在服务时间确保高效准确的传达客人的任何要求及需要。Be available to assist on duty in the Restaurant & Bars during any busy days or special events.确认当餐厅或酒吧繁忙或有特殊活动的时间能够提供必要的协助。Be Pro-Active towards guests, assisting them with any reasonable requests, and training all staff to see these things before the guests ask.主动的对待客人，满足客人任何合理的要求，并且培训员工能够预见客人的要求。Having detailed knowledge of Departmental Standards. Being able to explain the Standards to the team.熟悉部门服务标准，可以清楚的向其他员工解释服务标准。Assessing staff performance against Standards. Assisting to implement and follow though with improvements that are identified.能够按照服务标准对 其他员工的表现进行评估，能够按照服务标准对 其他员工的表现进行评估。Assist with preparing rosters and job schedules for staff to meet business needs (taking into consideration internal activities and occupancy and external events, promotions etc.)协助准备制定每位员工的排班表，及工作安排。（考虑内部活动，客人入住率，特殊活动及产品促销等)Assist with communication to Front Office and Groups & Tours to maximise in house and group business for the Food and Beverage, ensuring direct liaison with Group Leaders upon arrival.协助与前台及团队联系，尽可能增加酒店餐饮生意，与领队保持直接联系。To describe, assign and delegate duties and authority for the operation of the Restaurant at all times.分配，指派, 日常工作，授权餐厅的经营活动。Understanding what’s going on in other departments and implications for your own department. Planning ahead and ensuring adequate resources are available.了解清楚其他部门的经营活动及其对自己部门的影响。Managing the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods, where necessary.管理部门运作，并在必要的时候参与服务工作或为保证餐厅的正常运行采取必要的行动。To co-ordinate with Engineering and Housekeeping Departments to ensure maintenance and cleanliness. Ensure follow-up procedures are maintained.与客房部及工程部门通力合作，保证部门设备的完好与清洁，保证跟进程序的持续。Ensuring the shift is reviewed and handovers and briefings are carried out. Maintaining in-depth technical knowledge and skills required for the job.确认在每个班次结束前做好回顾，并且与下一个班次做好交接，保持对本职工作技能知识的深入了解。To establish good communication with the Kitchen team. Understanding the aims of the hotel and the department’s role in achieving it.与厨房部建立良好沟通，理解酒店的目标，并且知道部门在完成目标的过程中所扮演的角色。Communicating aims to the team. Getting members of the team to work co-operatively with others.与团队分享要达到的目标，促使团队中的成员与他人竭诚合作。Being aware of potential highs and lows in the business. Identifying, communicating  and actioning potential sales leads.做到提前预见生意的状况，并对潜在的销售采取必要的行动。Assist with forecasting potential revenues and costs. Following company control proceduresControlling costs without compromising standards.能够作出收入及成本预算，遵守酒店的各项财务制度，在不违反服务标准的前提下控制成本。Communicating relevant financial information to the team. Assist Manager to maintain the Leave plans for the Department.与团队分享相关的财务信息，协助餐厅经理制定员工休假计划。Understanding the quantity and quality of people needed to operate the department. Assist with carrying out selection interviews and making effective recruitment decisions.了解部门正常运转所需要的人数及人员素质，协助人员的面试，并协助进行招聘工作。Ensuring the new recruits have all relevant information before commencing employment.Assist with planning and ensuring departmental orientation is carried out.确保应聘人员在入职之前获得一切相关的信息，• 协助制定并执行部门入职培训计划。Ensuring Standards Training and assessment is carried out. Assist with regularly reviewing individual & team performance against objectives & providing feedback.确定标准培训及评估的实施，根据目标及得到的反馈协助进行员工表现回顾及评估。Assist with developing and implementing department training plans to meet business needs.Assist with carrying out annual appraisals in accordance with legal and hotel guidelines with all staff and identify individuals training needs.根据市场需要，协助制定并推行部门培训计划，根据酒店手册进行员工个人年度评估，并定做员工的配培训计划。Understanding relevant OH&S legislation & the implications on the operation of the department.理解相关OH&S规定和部门的运作程序。Communicating to the team their responsibilities within OH&S. Ensuring that safe and healthy working practices are implemented at all times在遵守OH&S规定的前提下善于与团队沟通他们的职责。Perform any other duties assigned by the Food & Beverage manager.执行餐饮部经理分配的任何其他工作任务。

• 西餐厅经理Western Restaurant Manager

• 武汉米乐斯国际大酒店有限公司
• 2020-09-01 14:56:55

岗位职责：1.制定所在餐厅的年、月度工作计划，带领下属积极完成各项接待任务和经营指标。2.参加部门工作例会，汇报工作，接收指令。3.主持召开本餐厅有关会议，能做到上传下达。4.制定本餐厅的各项规章制度并督导实施。5.做好餐厅的排班工作，保证餐厅对客服务的正常运转。6.主动征求客人的意见，及时解决出现的问题，处理客人投诉。7.了解本餐厅厨房的工作程序和相关知识，做好前后场的协调工作。8.检查督导下属工作并对下属工作进行考核和评估。9.完成每日接待工作，及时检查物品及设施的节能状况、清洁卫生、服务质量，使之达到所要求的规范和标准。10.责制定员工培训计划，对属下员工进行业务培训，做好餐厅人才开发和培养工作。11.建立物资管理制度，负责对餐厅设备、物资、用具等实行严格管理。督促属下员工做好安全工作。12.审核餐厅的营业收入，做好结账控制工作，杜绝发生舞弊行为。.13. 协调与其他部门的工作联系，使客人得到满意的餐饮产品和良好的服务。岗位要求：1．文化程度：大专以上学历。2．语言能力：达到中级英语水平，能流利的运用英语进行交谈3．岗位技能：有两年以上高星级酒店西餐厅经理工作的经验4．专业技能：具有旅游服务相关职称