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薪资: 4千-5千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供食宿

确保部门遵循所有的索菲特酒店和酒店政策,程序和标准。教导和劝告大使。持续监管和遵循索菲特酒店操作标准和服务文化。在客户交互时,有礼貌,有技巧。争取每一个机会成为一名“销售人员”, 对推动特别活动,促销活动和设施。快速适应管理风格,并使用人际关系技巧协调他/她的顾客和情况。保持专注于关键优先事项和管理好时间。对于突发事件和变化,立刻做出有效的反应。To ensure that the Outlet adheres to all Sofitel and hotel policies, procedures and standardsCoaches and counsels Ambassadors.Consistently monitors and adheres to Sofitel operating standards and service culture.Deals diplomatically and skillfully during guest interactions.Takes every opportunity to be a “sales person” and promote special events, promotions and facilities.Quickly adapts a management style and uses interpersonal skills to suit his/her audience and the situation.Stays focused to key priorities and manages time well.Responds effectively to emergencies and changes. 

薪资: 5千-6千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海

JOB SUMMARY  岗位描述         To perform as the ambassador of the outlet, while handling all seating  and arrangement of guest reservations.  作为部门形象大使,负责客人预订以及座位的安排         JOB  RESPONSIBILITIES工作职责Customer and Colleague Experience  宾客服务   Handles all  guest and internal customer complaints and inquiries in a courteous and  efficient manner, following through to make sure problems are resolved  satisfactorily. 与客人和同事保持基于良好工作关系的互动接触。Maintains  positive guest and colleague interactions with good working relationships.  与客人建立并保持良好的客户关系。  Deliver high  quality service to guests  向客人传递高水平服务  ·Ensure guest  needs and reasonable requests are met  确保客人的需求和合理要求被满足  ·            Seek  opportunities to continually improve guest service  不断寻找机会发展对客服务  ·            Report any  guest feedback to the supervisor on duty  汇报客人意见及反馈  ·          Establish and  maintain effective guest relations   建立并维持有效的对客关系  ·           To remember and  address guests by their names.   尽力记住客人的姓名并以姓氏称呼  ·           Know and  recognize regular guests and their needs  了解长住和常来客人的习惯  ·            Demonstrate  effective and appropriate interaction with guests whilst maintaining a  professional approach and image  以职业化的形象和态度实施有效的和合适的对客影响  ·            Communication  with guests in a manner which promotes goodwill, trust and satisfaction  以能够促进友好、信任和满意的态度与客人交流  ·            Take  appropriate action to resolve guest complaints  采取合适的行动解决客人的抱怨  ·            To be empowered  to handle special requests and complaints from outlet guests  有承担起上级授予的处理客人特殊要求投诉的能力  Wear  appropriate uniforms for the area, as supplied by the hotel.  在工作区域确保制服整洁、大方  ·         Greet  and seat guest  向客人问候并安排为其安排座位  ·          Remember  guest’s names and address them by their surname.  记住客人姓名并称呼客人姓名  ·          Bidding farewell to the guest as they leave  欢送客人  ·          Explanation of required waiting periods to the guest  向客人解释等候时间  ·          Obtain and  record Feedback from guests regularly  获得并记录客人反馈意见  ·          Maintains a  comprehensive set of guest history records.  记录客人档案  ·          Have a thorough  knowledge and understanding of all Food and Beverage items in the menu and  the ability to recommend Food and Beverage combinations and up sell  alternatives.   对所有的在菜单上餐饮有透彻的认识和了解并有能力去推荐食品和饮料。   Assist in  preparing Outlet for Service  协助餐厅服务的准备工作  Ensure that the  work area is clean at all the times  确保任何时间工作区域整洁  ·          Clean outlet  equipment  清洁餐厅设施  ·          Answer the  phone as per the standard Phone answering procedures  标准接听电话  ·          Care for the  menu and drink List  保存菜牌、酒水牌  ·         Complete and  maintain reservations in system  填写和录入预订系统  ·          Take and record  reservations  接收和记录预订  ·          Record and pass  information  记录和传达信息     Other Duties  其他  ·        Ensures high  standards of personal presentation and grooming.  确保保持高标准的个人形象和仪容仪表。  ·         Responds to  changes in the Food & Beverage function as dictated by the industry,  company and hotel.  随着行业、公司和酒店的变化,对人力资源的职能做出相应调整。  ·          Reads the  hotel's Associate Handbook and has an understanding of and adheres to the  hotel's rules and regulations and in  particular, the policies and procedures relating to fire, hygiene, health and  safety.   熟知酒店的员工手册并且理解酒店的规章制度,尤其是有关火灾,卫生,健康,与安全的政策和程序。  ·          Attends  training sessions and meetings as and when required.  参加必要的培训和例会。  ·        Carries out any  other reasonable duties and responsibilities as assigned.   完成其他合理分配的职责和任务。            JOB QUALIFICATIONS  任职资格High expectation of appearance standard for Grooming,  hair and make up  高标准的仪容、发型,化妆和外观  ·        Oral and written fluency in English.   熟练的英语口语及书面表达能力  ·          Computer operation and familiarity with some software packages and table  management including Spreadsheet programs.  精通计算机程序、熟知软件,餐厅餐桌管理及电子表格系统      

薪资: 4千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海

JOB SUMMARY岗位描述To ensure guests are provided with professional and courteous services according to brand standard.根据品牌标准,确保客人收到专业而周到的服务。JOB RESPONSIBILITIES工作职责Customer and Colleague Experience宾客服务• Ensures the delivery of exceptional guest service at all times.确保始终提供优异的对客服务。• Provides excellent service to internal customers in other departments as appropriate.适当时为其他部门的内部客人提供优质服务。• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。• Maintains positive guest and colleague interactions with good working relationships.与客人和同事保持基于良好工作关系的互动接触。• Establishes a rapport with guests maintaining good customer relationships.与客人建立并保持良好的客户关系。Operational营运• Ensures that minimum brand standards have been implemented.确保贯彻执行酒店最基本的品牌标准。• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.以支持和灵活的态度与其他员工紧密合作,着眼于整个酒店的成功和酒店客人的满意度。• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.以支持和灵活的态度和“团队协作”的精神与其他部门合作。• Maintains par stocks of all equipment and guest supplies as required.按照要求维持所有物品和客用品的标准库存量。• Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.向客人呈送菜单,回答客人问询并为客人提供关于食品、饮料及服务的建议。• Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures. 根据标准程序引领客人入座、接受点菜及为客人服务食品及饮料。• Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to guests.向客人呈送菜单,回答客人问询并为客人提供关于食品、饮料及服务的建议。• Clears and resets counters or tables at conclusion of each course.在每次用餐结束后清理台面或餐桌并重新摆台。• Fully conversant with all aspects of the POS System & Cashiering熟悉操作Micros电脑电脑系统。• Computes bill and accepts payment.计算账单费用并收款。• Performs the function of cashier as required.按要求执行收银员职能。• Verifies cash received ensuring only genuine money been collected.核对收取的现金,确保所收现金都是真钞。• Verifies all credit cards presented by guest before to validity of the card.核对所有客人呈交信用卡,确保所有信用卡都在有效期内。• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.严格遵守财务部发出的关于收银及现金处理的政策和程序。• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.对菜单上的所有菜品和饮料有全面的知识和理解,并能推荐菜品和饮料的搭配及促销。Other Duties其他• Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。• Ensures high standards of personal presentation and grooming.确保高标准的个人形象和仪容仪表。• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。• Exercises responsible behavior at all times and positively representing the hotel 。在任何时间表现负责的行为,并以积极的形象代表酒店管理团队。• Attends training sessions and meetings as and when required.需要时参加培训课程和会议。• Carries out any other reasonable duties and responsibilities as assigned/sidework执行分派的任何合理任务和额外职责。JOB QUALIFICATIONS任职资格• Oral and written fluency in English. 熟练的英语口语及书面表达能力

薪资: 4千-7千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供食宿

Scope of PositionThe Restaurant Supervisor is responsible for, but not limited to, the overall management of the restaurant. To provide back up for the Manager and offer support in ensuring that the highest standards of service are offered to our guests.RequirementsHave a minimum of 2 years experience in a luxury establishmentHave a keen interest in food and the culinary ambitions of the establishment.Willing  to work a flexible schedule and holidays.Work in a safe, prudent and organized mannerHave an in-depth knowledge of food and preparationHave a good knowledge of wine and beveragesBe able to relate to all levels of guests and managementHave the ability to handle multiple tasks at one timeHave excellent communication and organization skillsBe able to consistently delight and satisfy our guestHave the ability to handle guest requests in a detailed mannerReading, writing and oral proficiency in the English and local languageProfessional appearance and demeanor at all timesHave mathematical skills, computer software aptitude (as required) and some hotel operation knowledge职责范围餐厅主管负责但不局限于大堂酒吧的整体运营。支持团队并确保提供最高的服务标准给客人。职位要求在相关餐饮方面至少有2年工作经历对食品和烹饪有着浓厚的兴趣愿意在弹性时间和假期期间工作必须在安全,谨慎,有组织的方式下工作对食物和准备方面有深厚的知识对酒水饮料有深刻了解有能力使所有层次的客人和管理层相处融洽有能力在同一时间处理多种任务有良好的沟通和组织能力技巧能够让我们的客人感到一贯的喜悦满意有能力细心的处理客人的要求当地语言和英语阅读,书写,口语流利在任何时候保持职业精神和风度具备数学技巧,电脑软件能力(按照要求)和一些酒店的运行知识

薪资: 7千-1万 经验:3年以上 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供食宿

Scope of PositionThe Assistant Restaurant Manager contributes to the operational and financial aspects of the restaurant operation. He/she offers support to the Restaurant Manager in overseeing the overall organization, insuring the implementation and consistency of the company standards.RequirementsMandatoryMinimum of 3 years experience in a supervisory      position, preferably in luxury hotel/restaurant environmentReading, writing and oral proficiency in      the English language·         Reading, writing and oral proficiency in the local languageHighly self motivated and able to      motivate othersWork in a safe, prudent and organized      mannerHave an in-depth knowledge of food and      its preparationHave a good knowledge of wine and      beveragesBe able to relate to all levels of guest      and managementHave the ability to handle multiple tasks      at one timeMust have excellent attention to details,      and extensive service knowledgeHave mathematical skills, computer      software aptitude and some hotel operation knowledge.Knowledge of specific hospitality industry applicationsAbility to recognize customers and remember their preferencesDesirable·         Actively looking to be ‘Best in class’·         Actively looking to use the career development within MOHG·         Desire to understand and research competition·         Committed to improvement and knowledge of hospitality outside workMulti-lingualKnowledge of specific hospitality      industry applications is desirableGlobally-recognized F&B certification      requestedBachelor’s degree in hospitality or other      related field职责范围餐厅副经理需监督餐厅运营的经营和财务的相关方面。他/她需保证公司标准的完成度和一致性,并支持餐饮总监完成酒店餐饮目标。职位要求必须具备在主管职位至少有3年经验,具有奢华酒店/餐厅背景为先英语阅读,书写,口语流利当地语言阅读,书写,口语流利必须能够自我激励及他人在安全,谨慎,有组织的方式下工作具有深厚的食品和准备工作知识了解酒和饮料知识必须有能力使所有层次的客人和管理层相处融洽必须有能力在同一时间处理多种任务必须特别关注细节和拥有广泛的服务知识具备数学技巧,电脑软件能力(按照要求)和一些酒店的运行知识酒店行业应用知识有能力辨认客人并记住他们的喜好可以具备·         积极成为“行业中的最好”·         积极在上海文华东方酒店里有职业发展·         渴望理解和研究竞争·         坚持改进和工作外知识的获取多语种具有特定酒店行业知识应聘者为先需要全球认可的餐饮证书酒店本科毕业或者其他相关领域

薪资: 1千以下 经验:5年以上 企业类型:国际高端酒店/5星级
地区:上海

Duties and Supporting ResponsibilitiesAdministration• Ensure that restaurant team have good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest• Ensure that all staff arrive for and finish shifts at correct time• Develop strategies to ensure staff are correctly managed and staff problems can be remedied• Ensure that tables are arranged and set up accordingly• Ensure that service stations are correctly arranged and set-up• Ensure that all staff are familiar with correct billing procedures• Maintain all equipment in good condition and ensure staff are trained to handle all of it.• Arrange daily meetings for staff/attend daily meetings• Attend all training sessions arranged by MO• Ensure up-to-date training materials are circulated to relevant staff• Ensure small groups of VIP guests are catered for according to MO standards• Ensure correct quality and presentation of all dishes and drinks is being communicated to staff• Conduct and attend all meetings in absence of managersRequirementsMandatory• Minimum of 3 years experience in a supervisory position, preferably in luxury hotel/restaurant environment• Reading, writing and oral proficiency in the English language• Reading, writing and oral proficiency in the local language• Highly self motivated and able to motivate others• Work in a safe, prudent and organized manner• Have an in-depth knowledge of food and its preparation• Have a good knowledge of wine and beverages• Be able to relate to all levels of guest and management• Have the ability to handle multiple tasks at one time• Must have excellent attention to details, and extensive service knowledge• Have mathematical skills, computer software aptitude and some hotel operation knowledge.• Knowledge of specific hospitality industry applications• Ability to recognize customers and remember their preferencesDesirable• Actively looking to be ‘Best in class’• Actively looking to use the career development within MOHG• Desire to understand and research competition• Committed to improvement and knowledge of hospitality outside work• Multi-lingual• Knowledge of specific hospitality industry applications is desirable• Globally-recognized F&B certification requested• Bachelor’s degree in hospitality or other related field工作职责部门管理• 确保餐厅的员工对餐饮知识有良好的了解,并负责把这些知识传递给客人• 确保所有员工在准时遵守轮班制度• 制定发展战略确保员工被正确管理,员工问题可以被解决• 确保餐桌依照要求正确安排和摆放• 确保服务台正确安排和摆放• 确保所有员工了解正确的收银程序• 所有设备维持在良好的状态下并确保员工受到培训知晓如何处理• 安排员工参加每日会议• 参加所有文华安排的培训课程• 确保所有最新的培训资料分发到相关员工• 确保根据文华标准服务所有小型重要客人团队• 确保所有出菜的高质量和摆放,员工知晓饮料点单• 当餐厅经理缺席时,处理和参加所有会议职位要求必须具备• 在主管职位至少有3年经验,具有奢华酒店/餐厅背景为先• 英语阅读,书写,口语流利• 当地语言阅读,书写,口语流利• 必须能够自我激励及他人• 在安全,谨慎,有组织的方式下工作• 具有深厚的食品和准备工作知识• 了解酒和饮料知识• 必须有能力使所有层次的客人和管理层相处融洽• 必须有能力在同一时间处理多种任务• 必须特别关注细节和拥有广泛的服务知识• 具备数学技巧,电脑软件能力(按照要求)和一些酒店的运行知识• 酒店行业应用知识• 有能力辨认客人并记住他们的喜好可以具备• 积极成为“行业中的最好”• 积极在上海文华东方酒店里有职业发展• 渴望理解和研究竞争• 坚持改进和工作外知识的获取• 多语种• 具有特定酒店行业知识应聘者为先• 需要全球认可的餐饮证书• 酒店本科毕业或者其他相关领域

薪资: 4千-5千 经验:3年以上 企业类型:全服务中档酒店/4星级
地区:上海-浦东新区 食宿:提供食宿

岗位职责:1.实施工作标准和服务程序,督促员工严格履行其岗位职责2.根据营业情况,对服务员进行工作任务分配,确保提供服务质量3.处理餐厅里发生的问题和宾客意见,并及时向经理汇报4.定期检查,清点餐厅的设备、餐具、布草等物品,将结果汇报给经理岗位要求:1.大专及以上学历,能熟练使用英语对客服务2.有一定的组织能力和管理能力,具有熟练的西餐厅服务技能3.热爱本职工作,认真负责,勤勤恳恳4.身体健康,精力充沛

薪资: 4千-5千 经验:不限 企业类型:全服务中档酒店/4星级
地区:上海-浦东新区

1.负责宴会服务2.负责部门考勤3.使用Micros完成客人结账    

薪资: 6千-8千 经验:1年以上 企业类型:游乐园
地区:上海-浦东新区 食宿:提供食宿

岗位职责:1、 带领全体员工满足宾客需求,确保服务质量;2、 组织收集宾客饮食爱好,建立客史档案,组织统计菜肴点击率,及时反馈给部门经理和厨师长;3、 严格管理本餐厅的设备、物资、用具等,做到帐物相符,保持完好率;4、 坚持餐厅服务标准,不断完善工作程序,按计划对下属员工开展业务技能培训;5、 执行完成上级交办的其它任务。岗位要求:1、 25-40周岁, 有3年以上星级酒店餐饮部工作经验,和有培训工作经历者优先考虑;2、 掌握餐饮管理相关知识,有丰富的中、西餐菜肴、酒水知识,熟悉酒店

薪资: 8千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供食宿

ESSENTIAL DUTIES AND RESPONSIBILITIES  主要工作职责:To ensure your standards of personal grooming and hygiene meet those lay down by the resort.确保个人仪容和卫生标准符合度假村的规定;To maintain and clean all necessary equipment, station and furniture associated to your outlet.维护和清洗餐厅的所有设备设施以及餐具摆设;The ability to perform all opening and closing duties.执行所有的开档,收档工作的能力;Familiarize themselves with today’s reservation to ensure the guests are properly met upon in and out restaurant. ?要清楚的掌握当天的餐饮预订,有特殊要求的客人的信息,要确保他们在餐厅用餐的时候都得到热情接待;The ability to observe guest’s experiences in the restaurant and anticipate their needs.能够观察客人在餐厅的用餐过程,并预测他们的需求,超前服务;Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.根据部门标准掌握和处理客人的抱怨并确保客人满意;The ability to perform cross-training and other tasks or projects as assigned by F&B management.能够完成由餐饮管理人员安排的各部门轮岗工作,以及其他任务或项目。REQUIRED QUALIFICATIONS 岗位资格要求:Well groomed and composed  良好的仪表仪容Presentable  善于表达Initiative   积极主动Sensitivity   灵敏度Eye for detail   注意细节Team Player   团队合作者Professionalism   专业性Legislation knowledge   法律知识Effective complaint handling   能高效处理投诉Computer Skills   计算机使用技能Staff Developer   培养员工能力Create Team Focus   团队建设能力

薪资: 4千-5千 经验:1年以上 企业类型:国内高端酒店/5星级
地区:上海-浦东新区 食宿:提供食宿

1.熟悉西餐厅服务标准,可以清楚地向其他员工解释服务标准;2.定期对本部门人员进行技能技巧,应对技巧培训;3.有效地与前台及团队领队协调,尽可能的增加餐厅生意,与领队保持直接联系4.在服务期间积极收集客人及服务人员的反馈,并以积极的态度处理客人的投诉及建议,把必要的信息反馈给餐厅经理;5.控制营业所需的餐具,定期参加盘点;6.编制员工排班表,监督员工考勤记录;7.解决各方面的服务问题,处理客人的投诉。针对客人提出的建议给予感谢8.协助经理做好餐厅促销活动的宣传,部门休假安排及培训计划安排,确保所有安全及卫生程序的执行;9.具有彻底的关于服务、劳动力控制、饮料、维修、广告、电脑和财务方面的知识。

薪资: 5千-6千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供食宿

      PRINCIPAL RESPONSIBILITIES 主要职责·           Assume responsibility of daily operations in assigned outlet to ensure a smooth running, profitable operation within the framework of the hotel.负责餐厅日常的营运,保证餐厅营运顺畅,使酒店的运营处在一个收益的框架上。·           Actively support the Quality Improvement Process.积极改进服务质量。·           Assist in working toward positive financial results.积极协助上级,完成良好的收益。·           Assist in ensuring that scheduling functions are performed accurately and on a timely basis.协助确保每个时间段的工作准确地完成。·           Assist in maintaining a highly motivated and well-trained staff. 协助上级培训一个高度热情和训练有素的同事。REQUIREMENTS 职位要求Experience 经验·           Minimum 3 years restaurant operations experience, at least 1 year supervisors experience.三年餐厅工作经验和至少有一年以上的餐厅主管经验。 Job Skill / Knowledge 工作技能 / 知识·           Demonstrated leadership qualities.能体现领导者的素质。·           Demonstrated good technical knowledge of restaurant operations.具备优秀的专业的餐厅运营知识。·           Demonstrated strong hospitality and communication skills.有较好的服务精神和沟通技巧。·           Demonstrated strong work ethic.有较强的工作敬业精神。·           Demonstrated great hospitality skills and sensitivity to guest needs.良好的服务待客技巧预知客人的需求。·           Demonstrated a good understanding of food production.对食物产品知识的充分了解。 Computer Knowledge 电脑知识·           Knowledge of MS office software能够使用日常的办公室软件。 Language Proficiency 语言能力·           Demonstrated excellent communication skills in English and Mandarin.

薪资: 面议 经验:1年以上 企业类型:国内高端酒店/5星级
地区:上海-浦东新区 食宿:提供食宿

工作摘要:1.遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。2. 监督所在餐厅的服务和菜单内容的提供情况,确保高品质和一致性。基本职责:1. 在经理缺席时主持交接班说明会, 确保员工了解酒店的活动和运营的要求。  2. 在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有 投诉以便进一步跟进的工作 。3. 监督现金的处理和存放程序 。4. 编制每日存款和流动资金报告 。5. 制定并指导员工执行现金安全制度 。6. 处理异常的付款情况 。7. 监督服务设备的维护保养 。8. 监督客用设施和服务的标准 。9. 控制存货和监督保安成序 。10.和上级领导一起编制和管理部门预算。11.监督各项职能 。12.监督餐厅的服务。13.和上级领导一起进行人力规划和管理需求。14. 协助菜单和酒水单的设计工作。工作要求经验:2年相关工作经历,或与此相当的教育和相关工作经验结合的背景。具主管经验优先考虑。资格:1.对营销和餐饮业有一定的理论知识。2.酒店与餐饮管理专业,大专及以上。  

薪资: 5千-6千 经验:3年以上 企业类型:国内高端酒店/5星级
地区:上海-浦东新区 食宿:提供食宿

岗位职责 ⒈实施工作标准和服务程序,督促员工严格履行其岗位职责。 2.根据营业情况,对服务员进行工作任务分配,确保提供优质服务。 3.与宾客和厨房保持良好的工作关系,及时向经理和厨师长反馈宾客对食品,服务方面的信息,不断提高餐饮产品和服务的质量。 4.了解客情,亲自为重要宾客服务。 5.处理餐厅里发生的问题和宾客的意见,并及时向经理汇报。 6.定期检查,清点餐厅的设备、餐具、布草等物品,将结果汇报给经理。 岗位要求 1.大专以上学历或同等学历,2年以上服务员工作经历,能用一门外语进行对客服务。 2.有一定的组织和管理能力,具有熟练的餐饮服务技能。 3.热爱本职工作,工作勤勤恳恳,认真负责。 4.身体健康,仪表端庄。 

薪资: 9千-1万 经验:5年以上 企业类型:国内高端酒店/5星级
地区:上海 食宿:提供食宿

岗位职责1.根据预测、宴会预定、团体餐安排及重要宾客的人数来安排工作。2.做好销售,宾客投诉、解决办法及相关员工、设备的记录。3.给领导提出建议,提高工作效率,促进销售,并达到增源节支的目的。4.建立收银调节控制程序,在服务前后,要按此程序来工作。5.参与菜单、酒水单的制定及定价。 岗位要求1.大专及以上学历;至少熟练掌握一门外语。2.5年以上四星级酒店同等工作经验;精通西餐、酒吧的业务知识,熟练掌握本部门的技能技巧。3.具有较强的社会活动能力、组织领导工作能力和实际工作能力。4.具有食品原材料加工、西餐成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准,控制产品质量和成本消耗。5.西餐食品原料学、烹调学、食品营养卫生和西餐管理等方面的专业知识。

薪资: 6千-8千 经验:不限 企业类型:精品酒店
地区:上海

1.       Good interaction with guests, providing appropriate and timely answers to their questions as well as promotional information.与宾客保持良好互动,解答相关问题及活动信息2.       Answer customer calls and enter correct booking information in the reservation system and record customer's dining information接听顾客来电预订并在订位系统里正确更新订位讯息以及记录顾客用餐的信息3.       Familiar with all the seats, menus and promotions in the restaurant熟悉餐厅内所有的座位划分、菜单及促销活动4.       Fully understand the reservation status of the restaurant on the day熟记餐厅当日的订位状态5.       Record all customer requests纪录顾客所有需求6.       Familiar with the dining habits of the customer and their names熟记常客用餐习性及称呼顾客之姓名7.       Provide assistance spontaneously during service視餐厅营运状况主动协助营运服务Must Have Qualifications/任职条件1.       computer skills required (Microsoft, word, excel and PowerPoint)具备熟练的电脑操作能力2.       Have good communication skills具备良好的沟通能力3.       Have awareness of protecting personal information of our guests具备保护宾客私人信息的基本职业素养4.       Proficiency in written and oral English to read, write and hear, ability to use English operating system and communicate with guests who speak English需要流畅的英文读写及听说能力,能使用英文操作相关系统,及与使用英语与宾客沟通5. Height of 1.6 meters and above preferred身高需要至少1米6以上

薪资: 5千-6千 经验:不限 企业类型:精品酒店
地区:上海

1.      Basic co-worker management skills基础的人员管理能力2. Develop a positive working attitude and keep good communication with all staff.     保持积极的工作态度并且与同事保持良好的沟通; 3. Listen attentively and carefully to customers and provide an efficient service.   仔细聆听顾客的需求并且提供最有效的服务; 4. Ideally you have the ability to communicate fluently in both Chinese and English.   能用中文及英文双语沟通尤佳。 5. Have the ability to adapt and succeed in a fast paced environment.    能适应快速的工作环境; 6.  Minimum of one-year experience for working in a fine dining environment.    有至少一年的高端餐饮或服务业经驗.7. Report to restaurant Supervisor   工作回报给到餐厅主管8. Effective management of restaurant staff can also achieve the job delivered by the restaurant supervisor能有效管理餐厅基础员工亦能达到餐厅主管所交付的工作**晋升机会大,此职位18个月后,通过公司的考核后,有机会升职为餐厅主管的等职位。 Must Have Qualifications/任职条件: 1、Good communication skills in Chinese    出色的中文沟通能力; 2、Outgoing personality, willing to communicate, share and help others.    性格开朗,乐于相互沟通,分享和帮助; 3、Intermediate proficiency in English communication.   基础的英语沟通能力;4、College diploma or above.    大专及以上学历;

薪资: 3千-5千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供食宿

经验:2-3年其他五星酒店同职位的工作经验,有度假酒店工作经验优先考虑 其他技能要求:一定的小团队管理能力,一定的抗压能力,良好的协作沟通能力;         

薪资: 4千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海

⒈实施工作标准和服务程序,督促员工严格履行其岗位职责。2.根据营业情况,对服务员进行工作任务分配,确保提供优质服务。3.与宾客和厨房保持良好的工作关系,及时向经理和厨师长反馈宾客对食品,服务方面的信息,不断提高餐饮产品和服务的质量。4.了解客情,亲自为重要宾客服务。5.处理餐厅里发生的问题和宾客的意见,并及时向经理汇报。6.定期检查,清点餐厅的设备、餐具、布草等物品,将结果汇报给经理。

薪资: 4千-5千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:上海-浦东新区 食宿:提供食宿

Job Description 岗位职责:1. Assume responsibility of daily operations in assigned outlet to ensure a smooth running, profitable operation within the framework of the hotel.负责全日制餐厅日常的营运,保证西餐厅营运顺畅,使餐厅的运营处在一个收益的框架上。2. Actively support the Quality Improvement Process.积极改进服务质量。3. Assist in working toward positive financial results.积极协助完成收益目标。4. Assist in ensuring that scheduling functions are performed accurately and on a timely basis.协助确保工作完成的准确性。5. Assist in maintaining a highly motivated and well-trained staff. 协助上级维持员工高度热情和培养训练有素的员工。6. Initiate aggressive guest interaction through seeking and soliciting feedback from guests.与客人进行积极的互动和交流,获得他/她们的反馈意见。7. Be helpful by knowing your hotel and directing guests when they have questions熟知所有酒店相关信息,当客人有疑问时及时地提供帮助或指引。Job Requirements 岗位要求:1. Minimum 2 years All Day Dining Restaurant operations experience.2年全日制餐厅经验。2. Demonstrated strong hospitality and communication skills.有较好的服务精神和沟通技巧。3. Demonstrated strong work ethic.有较强的工作敬业精神。4. Demonstrated great hospitality skills and sensitivity to guest needs.良好的服务待客技巧并预知客人的需求。5. Demonstrated a good understanding of food production.对食物产品知识的充分了解。

薪资: 5千-6千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:上海-浦东新区 食宿:提供食宿

Job Description 岗位描述You will be responsible to assist with the efficient running of the department in line with Jumeirah Himalayas Hotel Shanghai's strategies and brand standards, whilst meeting employee, guest and owner expectations. The Lobby Lounge Supervisor is responsible to assist in the smooth and efficient running of the Lobby Lounge.在遵循上海卓美亚喜马拉雅酒店集团的企业战略及品牌标准的前提下,保持所在部门的高效营运,并满足员工、客人及酒店业主的期望。大堂吧主管主要负责协助管理大堂吧服务工作的有效、顺利运作。Qualification 资质要求- Ideally with a relevant degree or diploma in Hospitality or Tourism management.理想的应聘者应当拥有酒店管理/旅游管理相关的学位或证书- Minimum 3 years work experience hotel operations.至少拥有3年的酒店工作经验- Good problem solving, administrative and interpersonal skills are a must.拥有解决问题、行政管理和人际交往能力- Fluent oral English英语口语流利  

薪资: 6千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:上海-浦东新区 食宿:提供食宿

 Job Description 岗位描述You will be responsible to provide an excellent and consistent level of service to your customers. Assistant  Arte Cafe & Lounge Manager is responsible to assist the outlet Management and manage the outlet day to day operation in accordance to Jumeirah Standards. To understand the company’s brand promise well and be able to deliver the result aligns with Jumeirah’s image. Qualification 资质要求- Manage and supervise the outlet in accordance with Jumeirah Standards and culture at all times- Constant floor presence interacts, establish and maintain personal contacts with guests- Minimum of 3 years management experience in a high volume Food& Beverage role

薪资: 3千-4.5千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:上海-嘉定区 食宿:提供食宿

岗位职责1.热情地欢迎和领客入坐以确保每个客人都能受到迅速和礼貌的服务。2.根据预测、宴会预定、团体餐安排及重要宾客的人数来安排工作。3.给领导提出建议,提高工作效率,促进销售,并达到增源节支的目的。4.热情地欢迎和领客入坐以确保每个客人都能受到迅速和礼貌的服务 。岗位要求1.大专及以上学历,英语熟练。2.1年以上同岗位工作经验;精通西餐的业务知识,熟练掌握本部门的技能技巧。3.具有较强的社会活动能力、组织领导工作能力和实际工作能力。

薪资: 5.5千-7千 经验:2年以上 企业类型:全服务中档酒店/4星级
地区:上海 食宿:提供食宿

1. Be responsible for therestaurant area, ensuring a smooth running, profitable operation within theframework of the hotel.餐厅经理必须负责餐厅的正常运转,以及在酒店范围内的有利工作。2.Maintaining the overall welfare of our associatesby providing them with the training and resources to take care of our guests保持员工的培训和用来服务客人的资源。3. Achieve departmental budget goals by maintainingprofits through increased sales revenue and the efficient cost expenditure完成提高利润并达到部门的指定成本目标,以及有效的控制支出。.

薪资: 4千-5千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:上海-闸北区 食宿:提供食宿

岗位概述:确保根据标准及规则給客人提供高效率的服务。主要职责将餐厅的运作情况及服务细节报告于餐厅经理。专业知识技能:良好的英语口语能力经验:2-3年其他五星酒店同职位的工作经验其它技能要求:领导才能、培训技巧、组织能力开朗及外向性格积极的工作态度

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