Responsibilities/主要工作职责
Maintain all training materials and track equipment and material use to prevent loss of equipment or materials.
维护所有培训资料,跟踪设备和材料,并防止遗失。
Coordinate additional team member and human resources activities, as required.
根据需要协助人力资源部的相关活动。
Perform other duties and responsibilities as assigned or required.
按要求完成其他指定的职责和任务。
Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of BLUE ENERGY. Demonstrate working knowledge of the service standards.
通过理解、支持和参与让员工融入到希尔顿的蓝色能量的企业文化,展示服务标准的
相关知识。
Conduct a hotel-wide yearly needs assessment and develop (with department heads’ input) an annual Training Plan that supports and contributes to business needs.
每年进行酒店业发展需求评估,(同各部门经理一起)制定一个有助于酒店商业需求的年
度培训计划。
Administers the Training and Education Budget in keeping with HR Policy guidelines.
根据人力资源政策方针制订培训预算。
Provides coaching and counseling to the Elevator Trainee during placement in Hotel.
为实习生提供实习期辅导的咨询服务。
Assists in the selection of Departmental Trainers, then trains and develops them through ongoing workshops and monthly meetings.
协助部门挑选培训师,通过不间断培训课程及每月例会对部门培训师进行培训。
Proactively shapes a service-oriented culture within the operation that predisposes employees to take responsibility for guest satisfaction.
营造以客为尊的服务文化,使得员工在工作中主动承担让客人满意的职责。
Maintains hotel standards through training in Technical and Behavioral Skills (TBS) and Brand Service Skills Training.
通过技能、行为和品牌服务技巧的的培训保持酒店服务标准。
Monitors and assists the progress of participants in Hilton University.
监督和帮助所有参加希尔顿大学的员工取得进步。
岗位职责/职位描述
To ensure the smooth and efficient running of Human Resources Department. Responsible for the total Human Resources function of the hotel. To establish and maintain excellent team member relations and morale to achieve a high standard of team member performance in line with Hilton’s guest satisfaction objectives, as well as the hotel’s business and strategic plans. Create and maintain a hotel culture that provides the environment required to meet the visions.
保证人力资源部顺利有效运作,全面负责酒店的人力资源功能;建立及保持良好的员工关系和士气,以提高员工服务标准达到集团客人满意目标及完成酒店的商业战略计划。创造良好的企业文化,达到集团宗旨要求。