1.Ensure the smooth operation and coordination of all IT vendors, including Guest Internet, Property Management Systems (PMS), Point of Sale (POS), IPTV, Telephony, and other software providers. 确保所有IT供应商的顺畅运作与协调，包括宾客互联网、酒店管理系统（PMS）、销售点系统（POS）、IPTV、电话系统及其他软件供应商。 2.Oversee and manage IT infrastructure, including network configuration, servers, workstations, networking equipment, PABX systems, email accounts, and overall server/desktop environments. 负责监督和管理IT基础设施，包括网络配置、服务器、工作站、网络设备、程控交换机（PABX）、电子邮件账户，以及整体服务器与桌面环境。 3.Develop and implement preventive maintenance schedules for all IT hardware and software to ensure optimal performance and minimize downtime. 制定并实施所有IT硬件和软件的预防性维护计划，以确保最佳性能并减少系统停机时间。 4.Provide technical support to guests and colleagues, identifying and resolving issues related to personal computer equipment and IT systems. 为客人及同事提供技术支持，识别并解决与个人电脑设备及IT系统相关的问题。 5.Foster strong cross-departmental relationships to ensure effective communication and seamless handling of operational IT matters. 建立稳固的跨部门合作关系，确保沟通顺畅并高效处理各类IT运营问题。 6.Offer guidance and technical expertise to IT team members and other departments on all IT-related issues. 为IT团队成员及其他部门提供IT相关问题的指导和技术支持。 7.Monitor and report potential cyber security threats, implementing data protection measures to safeguard hotel, guest, and employee information. 监控并报告潜在的网络安全威胁，采取数据保护措施以保障酒店、宾客及员工的信息安全。 8.Ensure compliance with PCI DSS standards by maintaining and updating policies and procedures. 通过维护和更新相关政策与流程，确保符合PCI DSS（支付卡行业数据安全标准）要求。 9.Maintain system error and progress logs, ensuring timely resolution of all reported IT issues. 维护系统错误及进度日志，确保所有报告的IT问题得到及时解决。 10.Ensure completion of IT audit requirements in accordance with standard operating procedures (SOPs). 根据标准操作流程（SOP），确保完成IT审计相关要求。 11.Monitor and manage IT inventory, including hardware and software licenses, ensuring all assets are up-to-date, sufficient, and functioning optimally. 监控并管理IT资产库存，包括硬件及软件许可证，确保所有资产充足、更新及时并处于最佳运行状态。 12.Handle and document service issues and complaints, ensuring prompt resolution and high guest satisfaction. 处理并记录服务问题及投诉，确保及时解决并提升宾客满意度。 13.Adhere strictly to departmental policies, workplace safety, and security procedures. 严格遵守部门政策、工作场所安全及安保流程。 14.Maintain a clean, organized, and professional working environment at all times. 保持工作环境整洁、有序并具备专业形象。 15.Participate in training sessions and contribute feedback and improvement suggestions to management. 参与培训课程，并向管理层提出反馈及改进建议。 16.Report damages, breakdowns, or facility issues promptly to maintain high-quality services and infrastructure. 及时报告损坏、故障或设施问题，以确保高质量的服务及设施运行。