Job Title: GENERAL MANAGER
Department: Executive Office
Immediate Supervisor: Vice President of Hotel Operations
1 Hotel Pre-opening
For opening of the new hotel, General Manager prepares to submit an overall pre-opening budget plan on all expenditure during the pre-opening period and to produce a “Master Chart” of action plans to meet the hotel opening schedules and other work included:
l Assist in supplying and maintaining all licenses and permit requirements
l Prepare charts and reports on work progress of constructions exterior and internal décor installations.
l Prepare the schedules of recruitment’s and staff training plans.
l Produce timelines and action plans on services to be rendered at different stages.
l Submit a pre-opening budget for showing the proposed expenditures to be made
l Remuneration package of executives who are under the employment of pro-opening period.
l Compensation for expenses incurred on the staff recruitment and training, sales and marketing promotional programs, the opening of festivities or any other pre-opening requirements.
l Prepare a purchasing plan on operating equipment and utensils required initially.
l Negotiate and obtain bargain prices for supply of utilities, cleaning, maintenance, vermin extermination, security and other services and goods required in the operation to the hotel.
l Provide standard pre-opening accounting setup and services.
l Prepare and establish a set of operating policies/procedures, operation and training manual.
l Develop international and national sales and marketing promotional program, including advertisements and public relations and other program to secure business and booking at the hotel.
l Develop an organizational chart, staffing guides and schedules of employment and compensation rates and package.
l Recruit initial staff and implementation training program.
l Negotiate and manage with concessionaire, licenses, tenants, consignees and other intended users of hotel facilities within the premises.
2. Hotel Daily Operations
l Maintaining a harmonious working relationship with hotel owners and continually responding of total commitments to the hotel management companies. Attend regular owners and management meetings in accordance with the guidelines of the management companies. Maintaining positive attitude, be cooperative to the owners and superiors of the management companies and other hotels colleagues.
l Maintain the smoothly operations of the hotel, which included of administering and implementing the policies and procedures, establishing and monitoring the overall hotel goals and objectives. Made daily physically routines spot checks on hotel outlets and a number of guestrooms in order to keep sight of the fact that the maintenance and standards of services achieved.
l Plan and supervise targeted goals closely for maximizing profit and minimizing operating costs. And control the operating service standards to meet the expectations of both guests and owners. Established operational objectives and action plans with time frame towards achieving goals.
l Supervise and review with the Human Resource Department on all activities of staff, such as staff motivation plan, staff development and training program, etc., for maximizing of high staff productivity, staff morale low staff turnover. And ensure efficiency of services, effectiveness of teamwork and the good staff responsibility of the managerial staff. Make closely monitoring on departmental performance from time to time.
l Review bi-weekly on financial achievements with division heads and plan new financial directives in addition to the projected figures in the business plan. Assist sales/marketing to create additional sales objectives to increase revenue in both rooms and food and beverage sales.
l Possess effective marketing and sales skills with considerable experience in establishing hotel positioning, conducting marketing research, marketing strategies and the hotel promotions. Personally handle all complaints as much as possible and answered all hotel correspondences, which related to the administrations within 24 hours.
l Produce and send the required monthly reports to the owners and with a copies sent to Management Company:
----Monthly manager’s report
----Month-end financial statements package
----Sales/marketing promotional plans
l Minimum 15 years of experience in high end hotels industry and the independent operation and marketing development experience;
l Good professional knowledge and good individual work ability;
l Good responsible attitude, dedication and integrity;
l Good interpersonal, communication and negotiating skills;
l Be good at analyzing skills and problem solving skills;
l Be good at team and quick decision, and be accountable decision-marking;
l Good managing change ability and professional level;
l A pleasant personality;
l Adaptation and accept the frequency business trip;
l Aim higher.