Primary Responsibilities主要职责
·To supervise and manage reservation and revenue work.
·Monitor the daily operations of reservations and revenue, control rooms inventory including allocation and reservations to areas of maximum yield and black out dates. Develop and conduct rooms based marketing activities. Monitor front office tracking of guest history data.
·Track sales programs and provide feedback as necessary to relevant departments. Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting. Create and maintain allotments. Maintain rate in Website.
·Questionnaires on a monthly basis. Ensure accuracy of guest history and client profiles in Data Base. Track market codes. Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources.
·Works with superior on manpower planning and management needs. Works with superior in the preparation and management of the Department’s budget. According to integrated Management System requirements to complete the daily work.
·Ensures well-being of all reservations staff and distribute workload fairly.
·Ensures that the department is sufficiently and appropriately staffed. Recruit experienced staff that can contribute to customer satisfaction and revenue delivery. Carry out departmental orientation for all new team members.
·监督和管理预订收益工作。
·监督日常预订收益业务，开展和实施以客房为基础的市场活动。监督前厅部对客人档案的记录工作。
·跟踪销售计划并向相关部门提供必要的反馈。记录散客趋势，入住率记录和市场细分发展情况来协助预测工作。建立并维护客房分配方案。维护网上房价。
·每月对客户问卷调查表进行记录和分析。确保数据库中客人记录和客户资料的准确性。记录市场代码。编写、保管和发放从现有信息来源和外部信息来源获得的相关信息和资料。
·和上级一起进行人力规划和管理需求。和市场销售总监一起编制和管理部门预算。按照综合管理体系的要求完成工作。
·确保善待所有预订部员工并公平分配工作。
·确保部门人员的充足及合理，新员工得到了有效的对客服务及部门培训。
Knowledge and Experience知识和经验
·More than 3 years experience in the same field
·Good mandarin and English language skills
·Good communication skills
·Good knowledge of Front Office, OPERA Reservation Systems and Microsoft Office are essential
·Ability to cope with pressure
·Excellent organized and systematic
·Able to lead, motivate, develop and train the team
·3年以上同岗位工作经验
·良好的中英文语言技能
·良好的沟通能力
·酒店运营，尤其在前厅、预定系统和软件使用等方面实践知识丰富
·抗压力强
·出色的分析组织能力
·有能力领导，激励，培训部门员工
