岗位职责:
Delight Guest和悦宾客
1.Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2. Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
Security Responsibility安全责任
5.Ensure familiarity with safety, first aid and emergency handling procedures
确保熟悉安全，急救及紧急事件处理程序。
6.Conscientiously implement hotel safety procedures and measures, and report all accidents in a timely manner
认真贯彻酒店安全程序和措施，及时汇报所有的事故。
7.Strictly implement food hygiene and safety to ensure that relevant operations comply with the standards and requirements of the local government and DMH
严格执行食品卫生安全，确保相关操作符合当地政府及钓美集团的标准和要求
8.Comply with workplace health and safety regulations, policies and procedures and ensure that safe operating practices are familiar with any equipment prior to operation
遵守工作区健康和安全法规、政策和程序，操作任何设备前确保熟知安全操作规范。
9.Take action to eliminate hazards and report hazards to superiors or managers; Adhere to hotel safety systems, emergency handling regulations and procedures
采取行动排除危险，向上级或经理报告危险隐患；坚持酒店安全制度、紧急情况处理规定和程序；
10.Familiar with property safety, emergency rescue and fire and other handling procedures; Keep safety logs and accident records as required by the hotel
熟悉对财产安全、紧急救护和火警等处理程序；依照酒店要求记录安全日志和事故记录。
11.Keep confidential information about the hotel and guests
保守酒店及客人的机密信息。
12.Follow the principles of information security protection and ensure the security of relevant information and data in the work
遵循信息安全保护原则，在工作中确保相关信息及数据安全
任职资格:
Good health
身体健康
Good communication
良好的沟通技能
Pleasant looking
五官端正
Fluent in both verbal & written English & Mandarin
出色的普通话及英语的口语和写作能力
Positive attitude/role model Initiative
态度端正/有以身作则的意识
Innovation Oriented
富有创新意识
Customer Service Oriented
富有服务意识
Good interpersonal skills
良好的与人沟通的能力
Enthusiastic
热情
Organized 有条理
Computer Skill
计算机技能
Qualified member or finalist of public accounting bodies
财务资格证书或公共会计资格
