岗位职责• Deliver service of high standard and in accordance with departmental standards and procedures.• 按照部门的规范和程序提供高标准的服务。• Establishes and maintains effective employee working relationships.• 与员工建立并保持良好的工作关系。• Grooming is impeccable and in accordance with ICHG personal presentation standards.• 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔。• Take appropriate action to resolve guest complaints.• 正确处理客人的投诉。• Provide current knowledge of the services and facilities offered by the Hotel, in order to provide reliable information to guests.• 熟知酒店服务项目和设施情况,以便向客人提供可靠的信息。 职位资格和技能Required Skills –技能要求 • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.• 完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。• Good Communication Skills.• 具有良好的沟通能力。Qualifications –学历• Above Secondary Vocational School Education• 中专学历以上