MAJOR RESPONSIBILIES 責任概要:
1. Follow all Marriott policies and procedures.
遵循万豪所有政策和程序。
2. Perform all guest contact activities in a cordial efficient & professional manner; at all times maintain a commitment to guest satisfaction.
在与客人接触中表现出热忱专业的行为举止,时刻令客人感到满意。
3. Maintain a cooperative, team-like attitude among all associates.
维持一个具有合作精神的团队。
4. Maintain a positive attitude toward the hotel & the job being performed.
在工作中保持积极的态度。
5. Responsible for maintaining a high level of sanitation and cleanliness in service areas.
负责维持所有服务区域的高度整洁、卫生。
1. Report the regular work to Banquet Manager.
向宴会经理汇报工作。
2. In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.
当经理不在场时,负责人才的监督和管理指导,确保部门的正常运行。
3. Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.
全力解决客人的投诉,并负责将所有投诉进行记录和跟进解决。
4. Supervise cash handling and banking procedures.
负责监督现金操作和交接程序。
5. Establish and instruct talent in cash security procedures.
建立和指导人才正确处理现金程序。
6. Deal with irregular payments.
处理非日常的付款。
7.Supervise the maintenance of service equipment.
监管和维护服务设备。
8.Monitor standards of guest facilities and services.
监督客人设施和服务标准。