岗位职责 Job Responsibilities 负责酒店 / 场馆宴会、会议、婚宴、团建等活动的市场开拓与客户开发，完成年度销售指标。 Responsible for market expansion and customer development of banquets, conferences, weddings, team building and other events of the hotel/venue, and complete annual sales targets. 主动对接政企单位、企业客户、婚庆公司等渠道资源，维护长期稳定的合作关系。 Actively connect with channel resources such as government and enterprise institutions, corporate clients and wedding companies, and maintain long-term and stable cooperative relationships. 接待客户咨询、实地看场、商务洽谈，精准了解客户活动需求，定制专属宴会方案与报价。 Receive customer consultations, on-site visits and business negotiations, accurately understand customers' event needs, and customize exclusive banquet plans and quotations. 负责宴会订单的全程跟进，包括合同签订、档期确认、流程对接、款项跟进及售后回访。 Be responsible for the whole process follow-up of banquet orders, including contract signing, schedule confirmation, process docking, payment follow-up and after-sales return visit. 统筹协调前厅、后厨、会务、安保等各部门，保障宴会活动落地执行，处理现场突发问题。 Coordinate all departments such as front office, kitchen, conference service and security to ensure the on-site implementation of banquet events and handle on-site emergencies. 收集市场动态、同行价格及活动政策，分析客户需求，优化销售策略，提升宴会产品竞争力。 Collect market trends, peer prices and event policies, analyze customer needs, optimize sales strategies, and improve the competitiveness of banquet products. 建立完善客户档案，做好客户分层管理与日常维护，挖掘老客户复购及转介绍资源。 Establish complete customer files, implement hierarchical customer management and daily maintenance, and explore repeat purchases and referral resources from old customers. 负责销售数据统计、报表整理、工作总结与计划提交，落实公司各项销售管理制度。 Responsible for sales data statistics, report sorting, work summary and plan submission, and implement the company's various sales management systems. 协助制定宴会营销活动方案，配合线上线下宣传推广，提升场馆宴会知名度与客流量。 Assist in formulating banquet marketing activity plans, cooperate with online and offline promotion, and improve the popularity and passenger flow of venue banquets. 岗位要求 Job Requirements 学历专业：大专及以上学历，市场营销、酒店管理、旅游管理等相关专业优先。 Education Background: College degree or above, major in Marketing, Hotel Management, Tourism Management or related fields is preferred. 工作经验：2 年及以上酒店、宴会场馆销售相关工作经验，熟悉婚宴、会议、商务宴会运作流程。 Work Experience: More than 2 years of relevant sales experience in hotels or banquet venues, familiar with the operation process of weddings, conferences and business banquets. 能力要求：具备优秀的商务洽谈、方案策划、沟通协调及临场应变能力，可独立对接全流程订单。 Competencies: Possess excellent business negotiation, plan planning, communication and coordination, and on-site emergency response capabilities, able to independently handle the whole process of orders. 专业技能：熟练掌握宴会报价、合同拟定、方案制作，精通本地宴会市场行情及竞品信息。 Professional Skills: Proficient in banquet quotation, contract formulation and plan production, familiar with local banquet market conditions and competitor information. 业绩素养：具备较强的目标感、抗压能力和销售思维，敢于挑战业绩指标，有优质客户资源者优先。 Performance Literacy: Strong goal orientation, pressure resistance and sales thinking, willing to challenge performance targets; candidates with high-quality customer resources are preferred. 职业素养：形象气质良好，谈吐得体，责任心强，具备良好的团队协作意识与服务意识。 Professionalism: Good appearance and temperament, decent conversation, strong sense of responsibility, and good team cooperation and service awareness. 基础技能：熟练使用 Office 办公软件，具备基础的英文读写能力者优先。 Basic Skills: Proficient in Office software; basic English reading and writing skills are preferred. 其他要求：工作主动积极，适应弹性工作时间，可配合周末、节假日宴会值班及现场执行工作。 Other Requirements: Proactive in work, adaptable to flexible working hours, and able to cooperate with on-site work on weekends and holidays.