As the Outlet Supervisor, will be responsible for performing the following tasks to the highest standards:
作为餐厅主管，您将应以最高标准完成以下任务
•Maintain a high customer service focus by approaching your job with the customers always in mind.
在整个工作过程中，始终保持高度的客户服务意识。
•Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
•Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
•Perform all duties and responsibilities in a manner that ensures safety and that of others in your workplace.
在工作过程中能够做好本职工作，保证自己及其他人的安全。
•Confidently know the food and beverage menu contents and explain them in detail to guests.
熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。
•In consultation with the Manager, agree and implement actions to make improvements to customer service.
与经理商讨，并做到如何提高对客服务意识，达成一致标准并采取相应的行动。
•Familiarise with menu items of all other outlets to recommend guests to other outlets.
了解其他餐厅的菜肴，以便向客人推荐。
•Undertake steps / processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including the checking of the cashier desk set-up and communicating with the Chefs on any details for the shift and number of reservations for the day.
遵守服务程序，保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作，及和厨师交流，餐厅预定的详细情况。
•Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone.
检查餐厅当天预定，保证员工能够按照预定准备及正确摆台，做好相应的准备，并能致电确认预定。
•Ensure that all service procedures are carried out to the standards required.
确保所有服务都符合标准。
•Make sure that all areas are cleaned and maintained in accordance with operating procedure.
确保所有区域与开始用餐时一样整洁。
•Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels, making any changes in order to achieve the F&B team service standards and budget goals.
在生意变化的基础上调整员工排班，做任何变化要确保餐饮部服务质量及预算。
•Assist restaurant managers with training all team members for the induction training and on the job training.
协助餐厅经理进行就职培训，及在职培训。
•The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
完成任何其他合理的职责和被指派的职责。
