Primary Responsibilities 主要职责
• Efficiency of guest service process and accuracy in fulfilling of guest requests.
确保对客服务的效率性,并确保满足客人需求的准确性。
• All calls direction to Service Center will be action from within the “service request” or “service recovery” modules; the guest is not transferred.
确保为所有电话需求提供一站式服务,宾客电话不会被转接。
• Operates switchboard consoles, paging system, and computer equipment in accordance with departmental procedures.
熟练地操作总机的控制台,呼叫系统,并与部门的计算机程序相联系。
• Implement with departmental functions of Room Service, Restaurant reservations, Housekeeping coordination, Fitness Centre reservations, and Engineering coordination are carried out efficiently.
高效协助客房餐饮、餐厅预订、客房部、健身中心预订及工程部的职能。
• Strictly keep of work safety, guests’ and colleagues’ data safety.
保证工作安全,客人和人才信息安全。