JOB SUMMARY
The Voyage Global Leadership Development Program
Voyage: Training tomorrow’s leaders today
Marriott International welcomes recent university graduates to experience the career development adventure of a lifetime and a world of leadership opportunities. Our global leadership development program, Voyage, propels participants on a mentored, learning-inspired journey to prepare you for a successful career. Voyage is a full-time, paid development program. As an associate and trainee, you’ll build upon the skills you developed in school by participating in real world assignments.
About the journey
Voyage is an elite, award-winning program that provides a combination of hands-on, discipline-specific training and a leadership-focused curriculum. The program takes place at a Marriott International managed hotel, not a classroom, and is offered in 50+ countries. Voyage is available in the following disciplines:
• Accounting & Finance
• Culinary
• Engineering
• Event Operations
• Event Planning
• Food & Beverage Operations
• Human Resources
• Revenue Management
• Rooms Operations
• Sales & Marketing
When you join Voyage, you gain access to Marriott’s senior leaders and coaches and have many opportunities to stand out. You’ll participate in mini-rotations across the disciplines to learn firsthand how to manage various hotel functions and to connect with current and former Voyage participants through our social collaboration tools. Each individual’s Voyage journey is unique, spanning 18 months dependent upon your career interests, passions, goals, and location. You’ll immediately be immersed in our rich culture and portfolio of global brands to learn how Marriott sets the standard of industry excellence.
The experience you’ll gain
Voyage participants learn by doing! You’ll be fully immersed in the day-to-day operations of a hotel. If accepted into this elite program, you will:
• Cultivate customer relationships
• Be a champion for innovation within the organization
• Get exposure to managing projects & people
• Improve processes & pitch new initiatives through your Voyage project
• Take on special projects that will draw upon all your training
Besides, when you accept into a Rooms Operations Voyager, you are expected to learn from very beginning that includes but not limited to:
Core Daily Priorities
Meeting, greeting and providing assistance to ensure maximum guest satisfaction.
Answer, record, and process all guest requests, questions or concerns
Liaising with guests, finding out their preferences and updating their Opera profiles.
Managing and swiftly resolving guest complaints. Connecting with the relevant staff member or department to resolve guest needs in a timely manner
Anticipate our guests needs and be able to thing outside the box to create tailored experiences that leave our guests with lasting memories
Organize and coordinate group check-in/pre-registration procedures.
Sell a room/accommodation to guests without reservations.
Anticipate sold-out situations, identify how many rooms are over-committed.
Block rooms in the computer, identify designated requirements.
Run and check daily reports/contingency lists.
Fulfill all other reasonable, job-related tasks assigned by your direct supervisor
Team Operations & Compliance Duties
Collaborate with management to design, roll out new ideas and standardized procedures, and set performance goals to drive continuous improvement for the department
Assign work tasks clearly to team members, and oversee that all work is completed on schedule while meeting required quality benchmarks
Strictly follow all official company policies and procedures: maintain a clean, professional uniform and personal appearance, keep all proprietary company information confidential, protect company assets, and safeguard the privacy and security of both guests and fellow coworkers
Greet and acknowledge every guest strictly in line with company brand standards, proactively anticipate and address their unstated service needs, provide dedicated assistance to guests with disabilities, and thank all guests with sincere, genuine appreciation
Communicate with guests and teammates using clear, professional language; prepare and review all written work documents with full accuracy, and answer all incoming calls following proper telephone etiquette
Build and sustain positive, collaborative working relationships across the whole team, support collective efforts to hit shared department goals, and actively listen and respond appropriately to concerns raised by other employees
Ensure full adherence to all established service quality expectations and standards; identify, propose, develop, and implement new actionable improvements to boost organizational efficiency, work productivity, service quality, workplace safety, and reduce unnecessary operating costs
Destination: Marriott leadership
You’ll participate in management meetings and collaborate with Voyage participants worldwide. You’ll be expected to solve challenges, as well as offer ideas and innovative solutions. You will also have an opportunity to provide feedback on your curriculum and have an impact on future Voyage hires’ experiences. After graduation, you’ll be well-prepared to pursue your passion and take on new challenges. Many program graduates are ready to step into a Marriott supervisory or entry-level management role right away, because the program has provided a foundation for future leadership.
Ready to embark?
To become a Voyage participant, your graduation time must be between June 2025 and August 2027. Other qualifications include:
• Bachelor’s degree or equivalent higher level education required
• Fluent in both English & Mandarin speaking
• Superior critical-thinking & interpersonal communication skills
• The ability to foster relationships & work collaboratively
• The ability to self-manage & be a self-starter
• A real desire for personal & professional growth
• Work authorization in the country you apply
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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