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薪资: 1万-1.5万 经验:3年以上 企业类型:国际高端酒店/5星级
地区:上海

Assist the Director of Spa Operation to lead and motivate spa staff to a level of service which exceeds all guest expectations by facilitating team work and ensuring all duties are performed in a consistent manner and in the time allocated.协助水疗运营总监领导和激励Spa员工的服务水平,超越客人的期望,促进团队合作,确保所有工作方式一致并时间分配合理Oversee and carry out retail, customer service & receptionist related training to a 5 star spa standard including but not limited to:监管和负责零售、客服和前台相关的培训以达到五星级水疗标准,包括但不限于:• Following up with all spa therapists to ensure that treatments are being delivered to a consistent standard as stated in the spa training manual.跟进所有技师以确保提供给客人的护理符合水疗培训手册上的标准。• Following up with all other personnel to ensure work is delivered to a consistent standard as stated in the spa operations manual.跟进其他所有员工确保工作符合水疗培训手册上的标准。• Conduct on the job training.进行在职培训。• To conduct training for the staff in accordance to the Annual Training Plan in order that employees have the necessary skills to perform their duties assigned.根据年度培训进行员工培训以提高他们的工作所需技能。• Maintain proper training records and scoring as part of annual performance review.对培训进行记录和评分,作为年度评估的一部分。Grow retail sales and increase sales conversions at the retail gallery and with the therapists.和技师一起提高零售的销售额。Manage merchandise, including display and replenishment of shelves, par levels.管理所售商品,包括展示和货架上的。Assist visiting Visual Merchandiser to implement design concepts.根据视觉效果来协助实施设计理念。Assist with improving and analyzing Customer Satisfaction across the reception concierge and team in general.根据前台和团队来分析和提高客人的满意度。Maintain close contact with guests, receiving feedback regarding the operation of the spa and other facilities.与客人保持密切联系,接受来自客人关于Spa运营和设施设备的反馈。Ability to manage cultural diversity.有能力管理文化差异。Assist in marketing the service of the spa facilities in the local and regional market.协助Spa服务在当地和地区的市场的营销。Assist to ensure that all facilities operate efficiently to achieve the highest possible revenues and profit.协助确保设施有效运行以达到最大的收入和利润。Act in accordance with all policies, personnel policies, spa policies and procedures including all health and sanitary regulations Provide optimum service through staff training, coaching,  feedback and ensuring adequate staffing levels.通过员工培训、指导和反馈与所有的政策保持一致,包括人事政策、Spa政策和程序包括健康卫生法规,确保合适的人员编制。Monitor products and accessories used in the spa to ensure all budgets are achieved and adhered to.监管Spa所有的产品及配件以确保完成所有的预算。Assist in the preparation of yearly operating, operating equipment and capital expenditure budget.协助准备年度运营、操作设备和支出预算。Prepare daily revenue reports.准备每日收入报告。Prepare monthly usage reports.准备每月使用报告。Regularly check and reorder administrative supplies.定期检查和订购办公用品。Ensure that all hygiene levels are met in the spa.确保Spa符合卫生标准。Co-ordinate with the needs of the department to ensure the smooth operations, cleanliness and maintenance of the entire spa & its equipment’s.协调部门的需要,确保操作的顺利、清洁和维护整个水疗和设备。Ensure all equipment and system faults are promptly reported and repaired.确保所有的设备和系统问题及时报告和维修。Carry out other tasks assigned by the Director of Spa Operations.完成水疗运营总监安排的其他工作。 

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