• Administration translates when and if required.
提供及时有效的行政翻译。
• Assist in delivering the day-to-day operations of the restaurant in an entrepreneurial way and according to the concept statement of the restaurant.
根据餐厅的概念，协助以主人翁精神提供餐厅的日常运作。
• Work closely together with F&B and Kitchen as partners of the same F&B team, ensuring smooth and efficient service and creating memorable guest experiences.
与餐饮部和厨房部紧密合作，确保顺利高效的服务，创造难忘的客人体验。
• Have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks based on the service sequence agreed, which are aligned with the restaurant concept.
具有充分的工作知识和能力根据按照餐厅概念规定的服务顺序去监督、纠正和展示所有岗位和工作。
• Assign responsibilities to the team implementing Multi-Tasking principle and check their performance regularly.
按照“一职多能”的原则给团队分配责任，并定期检查其绩效。
• Be hands on F&B and Kitchen Administration and be present at all times in the outlet, especially during busy periods.
做一个亲力亲为的餐饮厨房秘书，并随时在餐厅参与运营，特别是在繁忙时期。
• Ensure that through clearly defined service standards, guidance and feedback, our employees are empowered to make decisions, which supports guest satisfaction and improves morale.
确保通过明确的服务标准，指导和反馈，使员工有权做出决定，支持客户满意度，提高精神面貌。
• Utilise technology available in the hotel and department to optimise productivity, improve service delivery and facilitate internal communication.
利用酒店和部门提供的技术来优化生产力，改进服务提供并促进内部沟通。
• Be armed with knowledge on the product (location, history, concept story, etc.) and able to share this with our guests and new recruits in ways that enrich experiences.
掌握产品知识（地点、历史、概念故事等），并与客人和新员工分享这一点，丰富经验。
• Ensure your teams know how to use the interdepartmental communication tools so as to ensure guest requirements are attended to in the quickest possible way.
确保您的团队知道如何使用部门间通讯工具，以便以最快的方式确保客人的要求。
• Welcome any guest that walks into the outlet, ensuring serving to the guest needs is attended to with intuitive but always culturally correct service.
欢迎所有进入餐厅的客人，确保用职业经验按照企业文化根据客人需要提供正确的服务。
• Recognize regular and loyal guests, spot the special occasions and create memorable experiences.
认出常客和忠诚的客人，发现特殊场合，使他们有难忘的体验。
• Cultivate “We win and lose as teams…” attitude in the team.
培养团队中的“共进退”的态度。
• Use the Art of Service; be responsible for the whole guest journey in and beyond the outlet.
使用服务艺术，并负责客人在餐厅和酒吧时和离店时的体验。
• Ensure effective communications and handover between shifts.
确保有效的沟通和班次之间交接。
• Assign opening and closing duties, responsibilities and workstations and monitor duties through completion.
分配开餐和关餐的职责、责任和工作岗位，并完成监督任务。
• Handle guest enquiries in a courteous and efficient manner, ensure guest’s complaints are handled in a guest-oriented manner and assure follow up with guests.
以礼貌有效的方式处理客人查询，确保客人的投诉按照客为尊的方式处理，并保证与客人的跟进。
• Ensure that the set-up of the outlet, the lighting and all aspects related to guest’s experience are monitored and up to standard, before each service and in accordance with the reservations made and taking into consideration the weather conditions.
确保餐厅布置、照明以及客人体验相关的所有方面都被监控并达到标准，确保在每次服务之前，考虑到预定和天气情况。
• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
• Ensure that team members know their responsibility, and that they are organized in such a way that service is smooth, efficient, and reflects the standards and values of the hotel.
确保团队成员知道他们的责任，并且有条理的使服务顺利、高效、反映酒店的标准和价值。
• Assists in the preparation of the Annual Business Plan.
协助进行年度经营计划的准备工作。
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
确保使用新技术和设备，简化工作系统提高工作效率。
• Monitor that adequate hygiene procedures and standards are respected at all times.
监控任何时候都应遵守适食品卫生程序和标准。
• Provides administrative support to Director of Food and Beverage, Executive Chef and ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.
为餐饮部总监，行政总厨提供行政支持，确保酒店应用于行政职能的政策、标准及程序的实施。
• Types, files, and upkeeps all private and confidential matters related to the department.
打出、存档并更新所有与部门相关的私人及机密文件。
• Sets up a systematic and efficient filing system, both for hardcopies as well as all electronic data, that enables quick retrieval.
建立系统且高效的电子档案和纸张档案存档系统，以利快速查找。
• Ensures all files are kept up-to-date at all times.
确保所有文件都是及时更新的。
• Prepares the relevant materials for all meetings attended by the Director of Food and Beverage and Executive Chef: Daily Operations Meeting, Leadership Committee Meetings, Departmental Meetings, and ad hoc meetings.
为餐饮部总监及行政总厨参加的所有会议准备相关材料：每日运营会议、行政管理层会议、部门会议及临时召开的会议。
• Answers telephone and gives information to callers or routes call to appropriate official and places outgoing calls.
应答电话并给予致电者相关信息或将电话转给适当的人并拨打外线电话。
• Makes copies of correspondence or other printed matters.
复印文件或其他打印品。
• Types, takes dictation and minutes, draft letters, files and traces and composes correspondence.
打字、记录口述及会议纪录，草拟信件、存单及追踪，撰写回函。
• Monitors and maintains the proper appearance of the Division’s office area.
监控并保持部门办公室区域的美观。
• Reads and routes incoming mail and outgoing correspondences.
阅读及发送来函和去函。
• Handles outgoing mails by courier.
处理去函邮递。
• Ensures all authorization forms are fully completed and signed by the respective executive before handing over to the Director of Finance for signature.
确保所有审批表在送交财务总监签字前已经由各个相关负责人填写完成并签字。
• Handles monthly requisition of stationeries/general and dry goods stores.
处理月度文具仓/总仓和干货仓的领货。
• Checks and updates associates’ attendance records for Division Head’s approval and obtain individual associate’s signature before forwarding it to Paymaster.
检查并更新员工出勤记录，以提交部门总监批准，确保转交工资应付员前得到所有员工签名。
• Handles franking of mails for the Division.
处理部门邮件。
• Maintain F&B public drive weekly, ensure it is tidy and organized all the time.
每周进行餐饮部公共盘的例行维护，确保公共盘总是整洁有序。
