n
始终确保所有嘉宾轩员工实现酒店品牌的承诺并提供超出客人预期的服务
Ensures that all
Grand Club employees deliver the brand promise and provide exceptional guest
service at all times.
n
确保嘉宾轩员工适当提供优质服务给内部客人。
Ensures
that Grand Club employees also provide excellent service to internal customers
as appropriate.
n
协助贵宾及常住客的接待和入住登记。
Greets
and checks-in VIP and Long Stay guests.
n
确保所有嘉宾轩员工知晓酒店的推广活动、政策和其他的重要信息。
Ensures
that all Grand Club employees are aware of current promotions, policies and
other important information.
n
确保所有嘉宾轩员工熟知酒店的产品知识和服务。
Ensures
that all Grand Club employees are familiar with the hotel’s products and
services.
n
持续执行酒店的客户优惠政策并建立相关的客人入住纪录档案。
Implements
consistent guest recognition programmes and maintains a relevant guest history
database.
n 迅速及有效地处理所有客人及内部客人的投诉及要求，及时跟进以确保问题的圆满解决。Handles
all guest and internal customer complaints and inquiries in a courteous and
efficient manner, following through to make sure problems are resolved
satisfactorily.
n
员工通过多种技能， 不同分工和变化的作息时间创造出最大的酒店利润及客人的满意度。
Maximises
employee productivity through the use of multi-skilling, multi-tasking and
flexible scheduling to meet the financial goals of the business as well as the
expectations of the guests.
n
嘉宾轩要在给客人留下最深的品牌理念的前提下，根据主要的绩效指示积极主动地管理成本。
Ensures
that the Grand Club operates with the lowest possible cost structure while also
delivering on the brand promise to the guest, proactively managing costs based
on key performance indicators.
n
酒店客房销售额和利润是通过合理的收益管理， 促销方式和资产管理， 同心工作的部门领导和前厅员工共同完成的。
Maximises
rooms’ sales and revenues for the hotel through appropriate yield management,
upselling and inventory management initiatives, working closely with the
relevant Heads of Department and Grand Club employees.
n 适当的协助月度预测。
Assists
in monthly reforecast, as appropriate.
n
协助年度营运计划的准备工作。
Assists
in the preparation of the Annual Business Plan.
n
确保遵循与财务记账，资金处理及营业执照相关的酒店、公司及当地的政策与法规等，及时准确的汇报财务信息
Ensures
that all hotel, company and local rules, policies and regulations relating to
financial record keeping, money handling and licensing are adhered to,
including the timely and accurate reporting of financial information.
n
协助客房部经理巡视和抽查客房和其区域的总体运营情况。
Conducts
frequent and thorough inspections of guest rooms and Rooms areas in general
together with the Housekeeping Manager.
n
确保严密的钥匙管理制度。
Ensures
the strict control of room keys.
n
确保在满房的情况下，保证客人的安全。
Assists
in securing external guest accommodation in overbooking situations.
n
确保公共区域的卫生要符合酒店标准。
Ensures
that public areas are clean and up to standard.
n
确保每日预抵贵宾、有特殊要求、常住客人的房间提前预留、并且通知客房部同事打扫和放置欢迎赠品。
Ensures
that all daily arrival V.I.P. rooms, special request rooms, and long stay guest
rooms are pre-blocked in advance, that Housekeeping is notified and that each
room is prepared with the appropriate welcome amenities.
n
确保大堂经理接待所有贵宾及常住客人。
Ensures
that all V.I.P. and long stay guests are met on arrival by an Assistant
Manager.
n
与客房部和工程部保持良好的工作关系，以便于清洁和维修预留房间。
Works
closely with the Housekeeping and Engineering Departments to block rooms as
necessary for maintenance.
n
确保给客人提供最基本的品牌标准服务外，也要适时给客人提供多种选择的品牌服务。
Ensures
that all company minimum brand standards have been implemented, and that
optional brand standards have been implemented where appropriate.
n
协助确保凯悦温情及房务部经典20条的实行。
Assists
in making sure that all Touches of Hyatt and the Rooms Top 20 have been
implemented.
n
根据消费者审计报告的结果，确保相关措施的跟进执行。
Responds
to the results of the Consumer Audit and ensures that the relevant changes are
implemented.
n
以主动灵活的态度与前台员工紧密工作并专注完成酒店预算和客人满意度。
Works closely with
other management personnel in a supportive and flexible manner, focusing on the
overall success of the hotel and the satisfaction of hotel guests.
n
参加必要的培训和例会。
Attends
and contributes to all training sessions and meetings as required.
n
熟知员工和行业的法律条文。
Is
knowledgeable in statutory legislation in employee and industrial relations.
n
始终对管理和个人行为负责，并且积极展现酒店管理层和凯悦国际的形象。
Exercises
responsible management and behaviour at all times and positively representing
the hotel management team and Hyatt International.
n
与竞争酒店、其他公司，尤其是导游和本地的旅行社，建立长期稳定的关系。
Maintains
strong, professional relationship with the relevant representatives from
competitor hotels, business partners and other organisations.
n
熟知酒店的员工手册并且理解酒店的规章制度，尤其是有关火灾，卫生，健康，与安全的政策和程序。
Reads
the hotel's Employee Handbook and have an understanding of and adhere to the
hotel's rules and regulations and in particular, the policies and procedures
relating to computer resources, fire, hygiene, health and safety.
n
确保保持高标准的个人形象和仪容仪表。
Ensures
high standards of personal presentation and grooming.
n
随着行业、公司和酒店的变化，对房务部职能作出相应调整。
Responds to changes
in the Rooms function as dictated by the industry, company and hotel
