MAJOR FUNCTION 主要职能 : Manage the assigned accounts and solicit new businesses aim to generate revenue through servicing the customers using the Marriott Sales Process. 管理指定的公司并开发新业务为酒店实现营业目标。 MAJOR RESPONSIBILITIES 职责概要 : Conduct sales activities and service customers including meeting with customers, handling customer enquires, preparing business proposals, maintaining a good database and record of all sales call activities and business deals. 通过销售活动及客户服务，为客户提供报价，维护客户关系，促使业务达成。 Work collaboratively with off-property sales channels (e.g., Cluster Hotels, Market Sales, (GSOs) to ensure sales efforts are coordinated, complementary and not duplicative to develop new leads for Hotel. 与酒店外部销售支持渠道（如姐妹酒店、市场推广和全球销售办公室等）保持积极合作关系，确保完成酒店销售目标且避免重复开发生意。 Identifies new or existing markets/accounts that meet property sales strategy. 开发适合酒店战略所需的新客户或市场。 Understands or is familiar with the fundamentals of assigned accounts. 了解熟悉客户的背景。 Develops a sales plan to generate business from identified markets/accounts 制定销售计划 ，从所负责客户及市场中获得生意。 Determines the account’s needs, Marriott’s objectives, and marketing activities of each assigned market/account. 确认客户的需求、万豪的目标，以及细分市场和客户的战略。 Continuously communicates the benefits of the hotel to the customer. 将酒店所提供所拥有的价值传达给客户。 Drives/manages Corporate account production through improved customer loyalty by excellent account management. 通过有效的客户管理，提高客户忠诚度及团队及会议的产量。 Respond and manage all incoming Corporate yearly contract inquiries in adhering to the service standards. 依据酒店的服务标准管理好所有的客户年度协议询价需求。 Conduct daily sales calls, inspection and ENT to identify, qualify and solicit new Corporate business to achieve personal and hotel revenue goals. 通过完成每日销售拜访、参观考察及销售宴请，辨别及确认新的公司生意，以完成个人及酒店的销售目标。 Understands the overall market - competitors’strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. 了解整个市场的情况汇报- 竞争对手的优势及缺点， 经济趋势，供需关系以及如何去应对以上情况。 Use negotiating skills and creative selling abilities to close the best opportunities for the hotel based on market conditions and hotel needs through up-selling of promotions/packages. 通过沟通及销售技巧，为酒店尽快确定生意，且促进酒店的增销。 To input information related to all accounts into Opera S&C. 保持销售系统内信息的准确性。 Prepare Sales Call Reports to record all information on daily sales activities. 根据每日的销售活动准备销售报表。 Participate in and practice JW’s daily service notes of the brand. 参与并实践JW品牌日常服务基本要求 Implements training programs to improve sales efficiency and staff development. 参加培训课程，提高销售业绩及技能。 Gain understanding of the hotel’s primary target customer and service expectations; serve the customer through understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. 理解酒店主要目标客户的服务需求，并根据客户的需求，提供相应甚至超越需求的服务及解决方案。 Develop a close working relationship with Event Booking Center, Event Management team and other operations to ensure business is turned over properly in achieving guests’ satisfactions (GV/ESS), while building a strong relationship and loyalty to Marriott. 与宴会销售、宴会服务及其他运营部门保持密切的合作，以达到酒店对于客户满意指数及万豪会员忠诚度的目标。 Perform other duties, as assigned, to meet business needs or Hotel’s objectives. 根据酒店安排，承担其他职责，以达到酒店的共同目标。 TECHNICAL SKILLS 销售技能: Strong overall sales skills 掌握全面的销售技巧 Excellent verbal and written communication skills 出色的口语和书面表达能力 Minimum 3 years work experience in the sales & marketing from a sizeable international organization. 至少三年以上同等五星级酒店市场销售工作经验。 Understanding of contract management and legalities 充分了解合同的内容并具备法律条款的相关知识 Understanding of sales strategy and need times as developed by revenue management 充分理解酒店收入效益管理部门制定的营销策略并帮助酒店提高营运收益 Understanding and achievement of team and individual goals 理解并能完成团队和个人的各项指标 Computer Software knowledge 掌握基本软件知识 Room & Catering Sales systems knowledge 掌握全面的销售系统知识 Demonstrated customer development and relationship management skills 能够具备出色的发展客户及处理关系的能力 Demonstrates an understanding of the local market trends and competitor’s information 熟知本地市场的会务趋势，了解竞争对手的产品信息 Ability to work effectively with various department 能够与各个部门有效沟通及合作 Self-confidence, energy and enthusiasm 自信、精力旺盛及热情 Ability to present ideas, expectations and information in a concise, well-organized manner 良好的表达及组织能力 Excellent interpersonal conflict management skills 出色的人际交往能力 Effective time management skills 高效的时间管理能力 Understanding of sales strategies and account profitability 清楚销售策略及客户利润最大化 Demonstrated customer development and relationship management skills 发展与管理客户的能力