JOB OVERVIEW职位概述 • Assist with information technology support and troubleshooting ensuring the highest level of computer performance, efficiency and security. • 协助信息技术支持和排除故障的工作，确保计算机运行，效率和安全均达到最高水平。 At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and: • Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do. • Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced. • Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful. 在皇冠假日®酒店，我们希望客人感觉自己可以做到最好，能够达成他们的目标并因他们的成就而受到认可赞赏。为了帮助他们，我们需要您先行一步，用心服务并： • 建立信任 – 成为您所在领域的专家；言行得体，随机应变，应宾客的需求提供量身定做式的服务。 • 鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标，认可赞赏他们，确保宾客得到尊重和重视，并体验到他们的非凡地位。提供周详方案，令宾客轻松无忧。 • 梦想成真 – 观察预见宾客的要求和潜在需求，主动负责地达成宾客所需。善用资源，团队协作，尽力协助宾客获得成功。 DUTIES AND RESPONSIBILITIES工作职责 • Meet with hotel staff/clients to ascertain/understand their needs and provide prompt and professional assistance and support. • 拜访员工和客户以确定或了解他们的需求，从而提供快速和专业的协助与支持。 • Set up and organize workstation with designated supplies, forms, and resource materials. • 设置并组织工作站指定的供应品，表格和资源材料。 • Conducts periodic tests and inspections to ensure all departments are complying with required procedures. • 进行定期的测试和检查以确保所有部门符合规定的程序。 • Identify training needs and recommend actions in order to resolve those needs. • 确定培训需求并为解决南些需求而建议应进行的工作。 • Assist in the monitoring of all related hotel systems and ensure proper operation and condition. • 协助监测所有相关的酒店系统，确保正常运转和良好状况。 • Monitor inventory and supplies and ensure that replenishments are ordered in a timely manner. Report shortages immediately to supervisor. • 监督库存和供应平，确保及时订购补充品。应将缺货的情况立即汇报给上级领导。