Duties and Responsibilities工作职责· Conducts shift briefings to ensure hotel activities and operational requirements are known· 进行有效的交接班简报工作,以明确酒店活动和运营要求· Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure, include,· 监督客户关系部工作人员,以确保来宾始终得到礼貌接待及充分的注意和重视,由此实现最大的客人满意度 ,包括:o Maintenance of guest information维护客户信息o Maintenance of information about local eventso 维护当地活动的信息o Compile occupancy statisticso 统计入住情况o Assisting with serious complaintso 协助解决严重投诉问题· Supervise cashiering activities during shift including:· 在当班期间监督收银活动,包括:o Cash handling and banking procedureo 现金处理和银行业务程序o Dealing with irregular paymentso 处理非法支付情况o Instructing staff in credit policies and facilitieso 就信用政策和设备对员工进行指导o Instructing staff in cash security procedureso 就现金安全程序对员工进行指导o Carry out debtor controlo 实施应收帐款控制· Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service· 监督客户关系部人员的工作,以确保优悦会会员始终得到全部优惠,常客和其它贵宾也得到特别关照· Inspects all VIP rooms prior to arrival· 在贵宾到达前对贵宾房进行检查· Perform such functions as to include but not be limited to:· 行使下列功能,包括但不仅限于:o Priority Club and regular guest welcome letterso 向优悦会会员和常客致欢迎信o Solicitation of Priority Club applicationso 发展优悦会会员o Attending to special requests by guestso 回应客人提出的特别要求· Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests· 查阅来客单,检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请· Works with Superior and Human Resources on manpower planning and management needs· 与上级领导和人力资源部一起进行人力规划和管理需求。· Works with Superior and Director of Finance in the preparation and management of the Department’s budget.· 与上级领导和财务总监一起编制和管理部门预算。