1.Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure 监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度 。 2.Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service 监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照 。 3.Inspects all VIP rooms prior to arrival 在贵宾到达前对贵宾房进行检查 。 4.Greet VIP guests personally 亲自迎接贵宾。 5.Liaise with other departments and necessary outside contracts to ensure excellent service delivery 与其它部门和必要的外部承包商联系，以确保提供高质量的服务. 6.Oversee maintenance of efficient repeat guest history system 对高效的常客客史档案系统维护实施监 7.Promote Inter-Hotel sales and in-house facilities 促进店际销售及完善内部设施 8.Perform such functions as to include but not be limited to: 行使下列功能，包括但不仅限于： 9.Attending to special requests by guests 回应客人提出的特别要求 10.Develop and implement guest telephone contact systems 开发和应用客人电话联系系统 11.Handle guest complaints and refer them as necessary, follows up on corrective action 处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进 12.Compile, analyze and control guest relations’ costs 对客户关系部的成本情况进行编写、分析和控制 13.Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery 计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量 14.Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests 查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请 15.Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary 评估所有员工的外在形象、守纪情况和工作效率并进行直接监管，如有必要，可采取直接的纠正措施 16.Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations 组织召开客户关系部全体人员参加的会议，以加强交流和保证业务的顺利进行 17.Works with Superior and Human Resources on manpower planning and management needs 与上级领导和人力资源部一起进行人力规划和管理需求。