PRINCIPAL RESPONSIBILITIES 主要职责
1.The Service Stylist must be outfitted in a unique uniform that is well designed and chic and contains elements of pink to make them easily identifiable to the hotel guests.
2. Must be in the lobby and front office areas during their shift.
3. Have a clear general knowledge of the hotel product to allow up sell and cross sell of hotel rooms and facilities. This should include room types, food and beverage facilities, spa and health club, daily catering events and local neighbourhood information.
4.Welcome and farewell guests from the lobby.
5.Greet and acknowledge guests that are waiting in the lobby.
6.Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
7.Escort guests upon arrival to front desk and introduce by name to front desk colleague..
8.Service Stylists must be able to talk to guests should they be waiting in a queue to check in or check out.
1. Education 教育学历
§ Certificate / Diploma / Bachelor in Hotel Management
2. Experience 经验
§ One year working experience, preferably in hotel industry
3. Job Skill / Knowledge 工作技能 / 知识
§ Out-going personality
§ Good communication skills
4.Computer Knowledge 电脑知识
§ Knowledge of MS office software
§ Opera PMS
5. Language Proficiency 语言能力
§ Good command of English and Mandarin, other languages would be beneficial.