- Ensure of service standards during operations and also to give training and guidance.- 确保在工作时遵守服务标准,并提供培训和指导。- Check of guests’ satisfaction and proper handling of feedback and follow-up.- 检查客人的满意度,妥善处理反馈,并跟进。- Perform opening duties as assigned. (Check list)- 履行分配的开餐职责。(检查清单)- Perform closing duties as assigned. (Check list)- 履行分配的关餐职责。(检查清单)- Responsible for the maintenance of all operating equipment and properties in the outlet.- 负责维护餐厅内所有运营设备和工具。- Raise engineering work order and co-ordinate damaged items for repair.- 优化工程工作流程,协调受损物品,将物品送去维修。- Liaise with engineering department for repair status and for collection of repaired items.- 联系工程部,了解物品维修状态,并收集维修过的物品。- Check void checks against daily void check report to ensure that all void checks are accounted for.- 检查无效支票,核对每日无效支票报告,确保报告已记录所有无效支票。- Responsible for all artwork and display relating to all promotions taking place in the outlet.- 负责为在餐厅内进行的所有推广活动准备工艺品,并布置餐厅。- Responsible for decoration of outlet during festive season and other special events.- 负责在节日或其它特别活动时装饰餐厅。- Complete the other tasks and jobs which assigned by the leader.- 完成上级布置的其他任务- Good communication skills.- 良好的沟通能力。- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.- 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。- High School or Vocational Certification in Hotel Management, Food & Beverage, or related field.- 高中或酒店管理、餐饮或相关领域的职业证书。- 1 years related experience or an equivalent combination of education and experience. Supervisory experience preferred.- 一年工作经验,或与此相当的教育和工作经验结合的背景。具有管理经验者优先。
· In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 在经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求。· Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。· Supervise cash handling and banking procedures监督现金的处理和存放程序。· Prepare daily banking and cash flow reports编制每日存款和流动资金报告。· Establish and instruct staff in cash security procedures制定并指导员工执行现金安全制度。· Assist with menu and wine list creation协助菜单和酒水单的设计工作。· Supervise functions监督各项职能。· Supervise outlet service监督餐厅的服务。· Works with Superior on manpower planning and management needs和上级领导一起进行人力规划和管理需求。· Works with Superior in the preparation and management of the Department’s budget和上级领导一起编制和管理部门预算。