岗位职责1、制定和实施房务部的运行计划、预算计划。 2、优化房务部的管理体系。下达房务部的运行管理目标、3、全面控制部门的管理费用、固定费用和变动费用，节约开支。 4、定时查阅各部门的工作日记和每周总结汇报，督查各部门的工作进度及时发现问题，纠正偏差，作出处理。5、对本部门的安全、消防、卫生工作负责，及时掌握新的规范、条例。因地制宜的实施好各种防范工作。6、 熟悉本部门经营范围内的经营管理和行政管理知识，了解与商业、酒店等经营有关的法律法规知识。岗位要求1、10年以上，五星级酒店所属区域管理经验，5年以上所属职务经验。2、形象气质良好。3、至少部门经理以上职务参与过一家五星以上酒店的全程筹备经验，具备筹备开业经验。4、了解熟悉客人的消费心理关注客户需求。5、全面负责房务部的运营、管理及使客房利益最大化。6、具有良好的沟通技巧和对客沟通能力，和超前的创新意识、营销思路和丰富的房务管理经验。

 岗位职责: 1.制定和实施房务部的运行计划、预算计划。2.优化房务部的管理体系。下达房务部的运行管理目标. 3.全面控制部门的管理费用、固定费用和变动费用，节约开支。 4.定时查阅各部门的工作日记和每周总结汇报，督查各部门的工作进度及时发现问题，纠正偏差，作出处理。 5.对本部门的安全、消防、卫生工作负责，及时掌握新的规范、条例。因地制宜的实施好各种防范工作。 6. 熟悉本部门经营范围内的经营管理和行政管理知识，了解与商业、酒店等经营有关的法律法规知识。任职资格: 1.10年以上，五星级酒店所属区域管理经验，5年以上所属职务经验。 2.形象气质良好。 3.至少部门经理以上职务参与过一家五星以上酒店的全程筹备经验，具备筹备开业经验。 4.了解熟悉客人的消费心理关注客户需求。 5.全面负责房务部的运营、管理及使客房利益最大化。 6.具有良好的沟通技巧和对客沟通能力，和超前的创新意识、营销思路和丰富的房务管理经验。

He/she is a specialist ensuring high level of products and services and client satisfaction in his field of expertise.Geographic scope: China resorts (AI resorts and CM Joyview) with occasional missions in other resorts of APAC regionPurpose of the jobThe Expert supports daily the resorts in order to:· Respect the customer contract by guaranteeing 100% conformity compared to product standards· Deploy product evolutions linked to his expertise and follow their operational life· Bring strong field support to Club Med resorts on a regular basis and in case of particular operational difficulties· Develop collaborators skills with trainings, in cooperation with HR team· Participate to transversal projects (including IT and digital) to evolve product and services He/she holds a regional scope, yet is able to hold a one-time in-resort manager mission in order to secure the product delivery and/or to develop future managersThe Room Division Expert:· Coordinates and is responsible for support and evolution of the following fields: Guest Relations Department, Front Desk Service, Lodging Service, Transport Service, Meeting & Events·  Ensures conformity, optimization and sustainability of the services delivered·  He/she guarantees the Club Med spiritOperational missions1.       Quality:·  Performs quality diagnosis of the services under his responsibility and delivers action plan to improve quality·  Controls the application of standards, hygiene and security rules in collaboration with the Hygiene & Safety department. Define service standards for welcome & lodging services to implement in resort·   Controls Room division product consistency on his scope of resort2.       Budget management:·   Participates to structures/costs optimization·   Participates to increase resorts’ local incomes through the implementation of sales support (program, posters, book…)·   Advises Regional P&S Manager on operating budget definition for his products and services (Opex/ Capex) and on product evolutions quantification in his perimeter 3.       Product & Services Evolution·   Performs studies & benchmarks, searches for market knowledge·   Shares Best practices at the BU level·   Participates with Regional P&S Manager to steer the new BU activities or products’ implementations through feedback analysis and benchmarks·   Contributes to operations modes/ SOP elaboration (on internal tool Mozaik)·   Drafts specifications of services/activities for Local Purchases service·   Looks for new sourcing opportunities. Follows and analyzes products and services pilots and conducts return on experience 3.       Organization:·   Supports the teams during the season and openings & closings for seasonal resorts·   Supervises Resorts’ Room Division managers in:-   The Organization of the teams-   Respecting internal and external procedures-   Respecting the budget-   The implementation and application of safety and hygiene standards in his area of service·   Suggests new operating modes to improve service and productivity:-   Through the implementation of a new welcome & lodging services organizations-   Through new equipment implementation  -   Through action plans validation concerning welcome & lodging services renovation or any other new projects -   Through the implementation of fact sheets or functional specifications for the production 4.       Human Resources:·   Suggests Room Division Manager objectives to CDV (Chef de village)·   Participates, with the help of (training and HR managers, to training programs implementation to reinforce team professionalization in welcome & lodging services·   Detects young talents, referents, Key GOs, identify their training needs and contribute to their development·   Is proactive on job frames and profiles according to products evolution  6.       Resort Monitoring:·   Visits each resort regularly to ensure the compliance with the group’s objectives and to compare products standards·   Reports resort tours conclusions including action plans to hand to the CDV, Room Division Manager, P&S Manager, VP Operations·   Reports Season priorities to P&S Manager and VP Operations·   Collaborates with Regional P&S Manager for activities follow-up (quality/price ratio, quality, service providers, …)2.       Development & construction projects·   Contributes to the work at the new resorts: detailed plans analysis, dimensioning and functional design of the reception, lobby, laundry service, common areas …3.       New resorts’ opening:·   Collaborates with Construction team in listing the SOE (small operating equipment) and other equipment needs·   Collaborates with HR Regional team to prepare the staffing guide·   Assists Resort Managers to ensure the smoothness of villages opening as well as the correct implementation of staffing guide and product standardsToolsMicrosoft office pack +NA – booking system, PMS – hotel management system (the knowledge of these tools can be acquired)), guest satisfaction tools: Review Pro & internal survey GM FeedbackObjectives and evaluation criteria·         Respect of the standards (compliance rate)·         Relevance of reports·         Relevance of proposed actions plans·         Rigor in the follow-up of the deployments and action plansQuality of new services proposals, implementation and returns on experience Technical expertise required· Very good knowledge of the hospitality market with a focus on front desk and accommodation services practices· Understanding / quick learning of Club Med products· Knowledge of China market practices and Chinese customer· Capacity to analyze and to prioritize·  Capacity to synthetize and formalizeChinese & English proficiencyHuman qualities required·   Leadership, Organization and management skills·   Capacity to drive change·   Mobility, reactivity and flexibility·   Relational skills & team player attitude·   Ability to coach·   Initiative spirit and “yes we can” attitude

岗位职责1.根据ClubMed集团标准制定和实施房务部的规章制度、行运行计划、预算计划并贯彻执；2.优化客房部、前厅部的管理体系。完成房务部的运行管理目标；3.全面控制部门的管理费用、固定费用和变动费用，节约开支；4.定时查阅各部门的工作，督查各部门的工作进度及时发现问题，纠正偏差，作出处理；5.对本部门的安全、消防、卫生工作负责，及时掌握新的规范、条例。因地制宜的实施好各种防范工作；6.熟悉本部门经营范围内的经营管理和行政管理知识，了解与商业、酒店等经营有关的法律法规知识；7.负责培训及监督管理部门所有人员；8.完成度假村村长（总经理）安排的其他工作。岗位要求1.大专及以上学历，酒店管理相关专业更佳；2.5年以上五星级酒店或者高端精品酒店前台管理和客房管理经验，2年以上管理经验。3.流利的英文表达能力，会其他外语更佳。4.具有良好的沟通技巧和对客沟通能力，以及团队管理及组织能力。【G.O福利】：双人住宿；一日三餐国际自助餐厅；吧台饮料畅饮；度假村内所有娱乐活动及场地设施免费使用；机场接送服务；工作满一年往返度假村和住址机票；完善的工作意外伤害保险及社会保险；国际化G.O团队；拥有登台演出的机会；每年轮换海外及大中华区度假村工作机会；Club Med海外度假村免费房间；快速晋升通道。

岗位职责1.制定和实施房务部的运行计划、预算计划。 2.优化房务部的管理体系。下达房务部的运行管理目标.3.全面控制部门的管理费用、固定费用和变动费用，节约开支。 4.定时查阅各部门的工作日记和每周总结汇报，督查各部门的工作进度及时发现问题，纠正偏差，作出处理。5.对本部门的安全、消防、卫生工作负责，及时掌握新的规范、条例。因地制宜的实施好各种防范工作。6. 熟悉本部门经营范围内的经营管理和行政管理知识，了解与商业、酒店等经营有关的法律法规知识。岗位要求1.2年以上，四星级酒店所属区域管理经验，2年以上所属职务经验。2.形象气质良好。3.至少部门经理以上职务参与过一家X星以上酒店的全程筹备经验，具备筹备开业经验。4.了解熟悉客人的消费心理关注客户需求。5.全面负责房务部的运营、管理及使客房利益最大化。6.具有良好的沟通技巧和对客沟通能力，和超前的创新意识、营销思路和丰富的房务管理经验。

要求：1、工作性质全职；户籍所在地不限；2、年龄30-40岁，性别不限；身体健康，身高：男172CM-182CM；女162CM-172CM，体重男60-80公斤，女45-65公斤。3、职务要求：热爱酒店行业，能把工作当作事业；品行端正，能吃苦耐劳；性格活泼、开朗，善于与人沟通；富有团队意识、服务意识、奉献精神；校级、班级干部、党员和有过实习经历的优先。

岗位职责1.制定和实施房务部的运行计划、预算计划。 2.优化房务部的管理体系。下达房务部的运行管理目标.3.全面控制部门的管理费用、固定费用和变动费用，节约开支。 4.定时查阅各部门的工作日记和每周总结汇报，督查各部门的工作进度及时发现问题，纠正偏差，作出处理。5.对本部门的安全、消防、卫生工作负责，及时掌握新的规范、条例。因地制宜的实施好各种防范工作。6. 熟悉本部门经营范围内的经营管理和行政管理知识，了解与商业、酒店等经营有关的法律法规知识。任职资格1.五星级酒店所属区域管理经验。2.形象气质良好。3.至少部门经理以上职务参与过一家五星以上酒店的全程筹备经验，具备筹备开业经验。4.了解熟悉客人的消费心理关注客户需求。5.全面负责房务部的运营、管理及使客房利益最大化。6.具有良好的沟通技巧和对客沟通能力，和超前的创新意识、营销思路和丰富的房务管理经验。

1.负责酒店前厅部及客房部的统筹管理工作，熟知前厅及客房工作流程； 2.进行有关的市场计划分析制定部门工作计划，完成工作报告； 3.使客房达到最高出租率，获取客房收入； 4.负责培训前台员工，督导其仪容仪表等在任何时候均符合酒店的相关规定。必要时提供 忠告及跟催解决。对前台所有员工的仪容仪表/工作纪律/微笑服务/礼貌用语及工作效率负责； 5.负责培训客房员工，检查、督导客房卫生，对客房部所有员工的仪容仪表/工作纪律/微笑服务/礼貌用语/工作效率/及做房卫生达标率负责； 5.督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署； 6.保持良好的客际关系，能独立有效地处理宾客投诉； 7.对客房日常工作及管理有一定的了解； 8.协助酒店与更高一级领导处理突发事件。 任职资格： 1.大专以上学历，有同岗位工作经验2年以上； 2.熟悉酒店前厅及客房的经营管理工作，具有较强的工作责任感和敬业精神； 3.督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管； 4.有效贯彻、落实并完成部门制订的每月工作计划； 5.英语对话流利，有较强的协调管理能力，具有一定的销售能力； 6.能处理日常服务环节中所涉及到的财务方面的问题。