主要职责 Ø Endeavourto resolve all complaints during shift and logs all complaints in log book forfurther follow up在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。Ø In theabsence of a Manager, conducts shift briefings to ensure hotel activities andoperational requirements are known.在经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求。Ø Supervisecash handling and banking procedures监督现金的处理和存放程序。Required Skills技能要求 Ø Proficient in the use of Microsoft Office and F&B System. 熟练使用微软办公软件和餐饮系统。Ø Problem solving, organizational and training abilities. 具有解决问题,组织和培训能力。Ø Good communicate Skills. 良好的英语沟通技能。