POSITION SUMMARY:Oversee and direct all aspects of Front Office, Housekeeping, SPA andHealth Club operations.RESPONSIBILITIES:Supervise the overall activities of Front Office, Housekeeping, SPA and Health Club operations.Monitor the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition.Ensure staff, particularly guest contact personnel, are familiar with Wyndham Reward members, known repeat guests and other VIPs and provide special attention and recognition.Coordinate exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments, notably, Engineering and Security.Consult with Department Heads and General Manager on an ongoing basis to improve business conduct.Assume overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained.Schedule and regularly conduct routine inspections of areas under control.Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Division employees.Conduct comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information.Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Review and approve/deny all discount and rebate requests.Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. Prepare and submit statistical, performance, and forecast analyses and reports as required.Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.Ensure training and procedures are in place for PBX to serve as a central communications point during emergency/crisis situations and that relationships with local fire, police, and emergency personnel are developed and maintained.Promote Inter-hotel sales and in-house facilities.Monitor and controls the inventories for operating equipment and supplies.Communicate to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them.Monitor and controls the Room Division Operation in the areas of revenue expenditure, profitable and performance against budget.Work with Human Resources on manpower planning and management needs.Work with Director of Finance in the preparation and management of the Department’s budget.ABILITIES / KEY COMPETENCIES / SKILLS:Good communication skills both in English and Chinese.Good writing skills.Proficient in the use of Microsoft Office.Problem solving, reasoning, motivating, organizational and training abilities.A high energy level and a passion for achieving results.Strong Leadership skills in managing teams to drive for results.Ability to manage complex relationships.A passion for delivering superior results.Fluent in English.EDUCATION / CERTIFICATES / EXPERIENCE:Bachelor’s degree in Hotel Management, Business Administration or related field.4 years of guest service / hotel experience with two years in a management capacity, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation.