【岗位职责】 全面了解相关的食品、饮料、服务知识。 确保准确无误的将酒店标准和政策传达给员工，并执行统一的品牌标准。 按照宴会订单确保所有活动的摆台。 确保摆台工作在活动开始前一小时按要求完成。 对各种活动的更改、取消做出及时反应。 向活动主办方负责人介绍自己。 及时向员工介绍相关活动细节、特殊要求以及服务和食品项目。 督促食品和饮料的准备工作并符合酒店服务标准。 确保活动后账单的准确性并交由客人签字。 对新入职员工和老员工进行培训。 对员工进行季度评估和进行相关奖惩。 在活动开始之前及时发现和弥补服务标准上的不足加以弥补并在之后予以贯彻和执行。 按照活动要求有计划的安排员工工作以确保足够的餐前准备时间。 确保所有的设备设施的合理摆放、维修及维护。 负责宴会厅房及周边区域的年度维修、维护以及清洁计划。 对所管辖区域提出合理化建议意见以不断提高。 及时更新每日工作报告并向部门负责人汇报。 协助餐饮部经理完成宴会推广活动的宣传册。 对有可能举行的活动随时保持关注。 运用关键信息及财务目标评估部门发展和制定相关发展计划。 通过财务Micros系统所提供的信息做出相关决定。 按餐饮部总监要求完成正常的财务及工作报告。 随时对部门收入及相关成本控制保持关注。 控制成本并向本部门员工传达重要财务信息。 分析和解释财务差异并制定相关预案。 按照酒店及部门要求合理制定本部门员工年假计划并执行。 及时向员工传达酒店重要信息 【岗位要求】 成熟稳重，平易近人，形象良好。 自信心强。 可以用英语流利的沟通 可以承受相当的工作压力。 可以独立完成工作。 最少3年酒店管理工作经验。 在酒店担任相同职务至少1年以上。 全面的餐饮部运营及中餐、西餐知识。 有酒店开业经验优先。

岗位职责 1、关注宴会时间, 日期, 地点, 客人人数的改变, 安排员工服务； 2、负责所有座位安排表, 保证餐前准备的充分, 提前检查管事部的准备工作； 3、协助其助手或员工摆台、清洁； 4、负责重要人物的宴会, 密切注意他们的任何需要； 5、负责宴会厅厨房的正常运作, 与行政总厨联系以确保出品； 6、在宴会后确认所有的宴会帐单已经结清并显示在帐目上。 岗位要求 1、大专及以上学历 ； 2、有三年以上餐厅管理经验，具有餐饮管理、市场营销学等方面知识； 3、掌握餐厅服务的标准和要求，了解宴会、会议服务程序，善于处理各类客人的实际问题； 4、具有很强的语言表达能力，善于评估员工、培训员工并激励下属员工工作； 5、具有事业心和责任感,高尚的职业道德,良好的纪律修养。

To achieve departmental goals, in terms of Guest Satisfaction, financial targets, training and high employee morale. 实现本部门在客人满意率、利润收入指标、提高员工士气等方面为达到目标。 1.  Food & Beverage Department 餐饮部 1.1      Venue operation 餐厅运作 ·         Assist with the development of Standards & Procedures, in keeping with the hotel policies and procedures 协助按照饭店的标准程序制定服务标准及规则 ·         Ensure all the staff to carry out the task according to the S&P 确保员工按照标准与程序完成任务 ·         Complies with the hotel specific, guidelines of Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations 遵守饭店的规章制度及令客人满意计划，推广相关系统的程序知识以尽可能的超越客人期望 ·         Assist with the management of venue service 协助管理餐厅服务 ·         Assist with the management of cash handling procedures and banking procedures 协助管理现金的兑付和每日的结帐工作 ·         Oversee the preparation of daily banking and cash flow reports 监督每日财务报告 ·         Instruct associates in credit policies and facilities 指导员工了解信用政策和设备 ·         Instruct associates in cash security procedures 指导员工了解现金安全兑换程序 ·         Manage the maintenance of equipment 负责设备的维护 ·         Monitor standards of guest facilities and services 监督客用设施和对客服务的标准 ·         Control stock and monitor stock security procedures 控制存货并监督存货安全程序 ·         Take part in menu and wine list creation 参与菜单和酒单的创造 2.  Management/strategic planning 管理/战备计划 2.1      Assist in Strategic Planning and Development 协助制定和开发战略计划 ·         Take part in the preparation and planning and department/unit/venue goals and objectives. 参与准备和制定部门/单元/服务点的目标 ·         Access sales and marketing data. 参与准备战略计划和经营计划 ·         Determining a purchasing plan, according to the financial budget of the venue. 根据经营情况，制定每年和每月预算 ·         Determining optimum associates, product, stock and equipment levels, in relation to business needs, keeping in mind the various seasonal periods of business. 根据生意需求及淡、旺季情况决定运作设备 2.2      Assist with the Planning and implementation of Sales & Marketing Strategies for venue. 协助市场营销战略的计划和实施 ·         Assist with the preparation of sales and marketing plans 协助准备市场营销计划 ·         Assist with the development of new products and services 协助发展新产品和服务 ·         Assist with the development of marketing. Strategies 协助发展营销战略 ·         Assist with the evaluation of sales and marketing activities 协助评价市场营销活动 2.3      Consider Economic Relevant to the Department 考虑与部门相关的经济因素的资料 ·         Take into account external economic issues when planning and making decisions 在制定计划和决策时考虑外部经济因素 ·         Anticipate economic business level fluctuations 预测经济波动水平 ·         Monitor information and trends in the industry 解释经济数据 ·         Interpret economic data 在经营中考虑政治和社会影响 2.4      Quality Management Systems 质量管理系统 ·         Monitor the implementation of quality management systems 监督质量管理系统的实施 2.5      Consider Tourism Issues Relevant to the Department 考虑与部门相关的旅游事件 ·         Consider political and social influences on business 在做计划和决策时考虑旅游事件 ·         Analyze tourism data 分析旅游数据 ·         Liaise with relevant parties 与相关团体保持联系 ·         Identify major environmental quality management systems 确认质量管理系统的大环境 3.  Finance Management 财务管理 3.1      POS. systems (Captain orders, shift change control of cash) 收银系统、现金、点菜单的管理 ·         Control and check daily operation of all POS. systems 每天检查收银机工作系统 ·         Ensure that all Cash floats and all systems are as per the P&P of the accounting department 保证所有现金收入和收银系统按照标准和程序操作 ·         Ensure that all Checks are posted accurately to the appropriate codes and departments 确保所有帐单输入、打印正确 ·         All canceled dockets are to be summarized on the void and canceled summary and signed 确保取消帐单、点菜单必须由餐厅经理签字和注明原因 ·         Account for all dockets used list out all docket control form and all unused docket 检查使用和没使用的点菜单和帐单 ·         Conduct readings/report on the Micros machine at the start and end of the shift. 指导怎样读和作收银系统开启、关机报告 3.2      Financial Matters 日常财务管理 ·         Assist in the preparation and monitoring the accounts of the unit/ venue 协助准备和监督单元/小组的账务 ·         Assist in the preparation and management of the unit/ venue budgets 协助准备和管理单元/小组的预算 ·         Monitor, analyze and report variations from the budget 控制、分析和报告预算的变动 ·         Assist with the preparation of performance reports for the unit/ venue 协助准备单元/小组表现报告 ·         Assist with the ratio analysis 协助进行和解释比率分析 ·         Assist with analysis of the trend data 协助分析趋势性数据 ·         Contribute to pricing decisions 为制定价格决策作贡献 ·         Analyze sales mix 分析销售结构 4.  Purchasing/Stock 采购/存货 4.1      Manage Purchasing & Stock Control in conjunction with the Manager 管理采购/存货控制与采购经理/餐饮总监配合 4.2      Stock Control 存货控制 ·         Handle and store stock according to stock control procedures 按照存货控制程序处理和储存存货 5.  Human Resources 人力资源 5.1      Training: 培训 ·         Training, development and rostering of associates. 培训、发展和管理员工 ·         Determining and implementing on going training needs for associates at different levels. 根据员工实际情况实行因材施教的培训 5.2      Manage Work Operations 操作管理 ·         Coordinate work operations within the department/ unit/ venue 在部门/单元/服务点内进行协调 ·         Develop performance standards for operations in the department/ unit/ venue 建立部门/单元/服务点的实际工作水平 ·         Assess work operations and prepare plans to implement change when required 评估工作表现，并在必要时制定调整计划 ·         Coordinate between other departments/ units 与其它部门/单元间运转协调 ·         Monitor productivity of the unit 监督单元工作效率 5.3      Industrial relations 公共关系 ·         Prevent and resolve grievances 避免和调解报怨 ·         Counsel associates and prevent work related problems 与员工沟通避免与工作相关的矛盾 ·         Resolve disputes 解决争端 ·         Discipline associates 约束员工遵守纪律 5.4      Staff Management 员工管理 ·         Determine and plan for future staffing needs 明确和制定本部门各岗位所需人员的编制计划 ·         Assist in Recruiting associates 协助招聘员工 ·         Prepare associates rosters 准备员工花名册 ·         Facilitate multi-skill ensuring maximum flexibility of associates rotation to busy areas all exercised 鼓励员工掌握多技能以保证员工在工作繁忙时最大的工作适应性 ·         Maintain up-to-date associates records 维护现有员工记录 ·         Customize position profiles for your area of responsibility using the Human Resources Management System 使用“人力资源管理系统”制定所在责任区内的各岗位描述 ·         Manage staff training and development using Human Resources Management System 使用“人力资源管理系统”来管理员工培训和发展 ·         Assist with the planning and delivery of department orientation programs 协助计划和实施入店教育 ·         Implement associates performance appraisals 进行员工表现评估 ·         Carry out exit interviews 实施员工离职面谈 5.5      Supervise Associates 管理员工 ·         Provide ongoing advice and support to associates under supervision 给予所管辖的员工以不断的建议和支持 ·         Supervise associates performance 指导员工表现 ·         Implement appropriate management practices that provide associates motivation and communication 实施合适的管理方式给予员工动力和沟通 5.6      Instruct Associates 一对一指导员工 ·         Provide one to one instruction to associates when required 必要时对员工进行个别面对面指导 6.  Menu Knowledge 菜单、酒水知识 6.1      Menu 菜单 ·         Good command of food product and menu knowledge. 熟悉餐饮资识和宴会厅菜单 ·         Good knowledge & understanding of Food Service Standard & Procedure. 了解并熟知所有食品准备的标准和程序 ·         To examine goods for quality and quantity 控制食品出产的标准 6.2      Drink list 酒水 ·         Good command of beverage knowledge 熟悉酒水知识 ·         Implement beverage service skills 酒水服务知识 7.       Guest Service/Sales 对客服务/销售 7.1      Manage Guest Service 管理对客服务 ·         Responsible for guest and associates satisfaction in the venue 加强、提高服务水准以超出规定的服务要求 ·         Continually improving and enhancing service standards, and updating the Standards and Procedures as and when required. 承担起客人满意的责任 ·         Manage the delivery of high quality service to guests 负责向客人传送高水平服务 ·         Manage the development and implementation of guest service strategies 负责对客服务战略的发展和实施 7.2      Manage the Sales and Promotion of Products and Services 负责销售和促销产品与服务 ·         Understand Hotel promotion plans 掌握集团和酒店的推广计划 ·         Continually develop sales and promotional strategies for the Hotel’s products and services 不断为酒店产品与服务发展销售和促销战略 7.3      Guest Service/ Relations 对客服务/关系 ·         Make appropriate recommendations for guests. 为客人提出有创造性的建议 ·         Deliver high quality service to guests 传送高水平对客服务 ·         Ensure guest needs and reasonable requests are met 确保客人的需求和合理的要求被满足 ·         Seek opportunities to continually improve guest service 不断寻找机会改进对客服务 ·         Abide by the Guest Satisfaction System 遵守顾客满意标准 ·         Establish and maintain effective guest relations 建立和维持有效的对客关系 ·         Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image 以职业化的态度和形象展示有效的和合适的对客服务技巧 ·         Communication with guests in a manner which promotes goodwill, trust and satisfaction 用可以增进友好、信任和满意的态度与客人交流 ·         Take appropriate action to resolve guest complaints 采取合适的行动解决客人抱怨 ·         Make sure all questions are well taken care off and personally check guest satisfaction of all questions 确保所有的问题被依次解决并亲自确认客人对所有问题都满意 7.4      Sell and Promote Products and Services 销售和促销产品与服务 ·         Sell the hotel and products and services using-selling and suggestive selling techniques 使用鼎力销售的方法和建议性销售的技巧销售的产品与服务 ·         Promote the hotel and products 促销酒店的产品与服务 ·         Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests 维持对产品和服务的高度了解以便于向客人解释和销售服务和设施 8.  Computer 电脑 8.1      Maintain Computer Systems 维护电脑系统 ·         In conjunction with Information Systems Manager and Director of F&B: 与信息经理和餐饮总监配合 ·         Maintain security of data 维护安全数据 ·         Resolve systems and equipment problems 解决系统和设备问题 8.2      Human Resources Computer Programs 人力资源电脑系统 ·         Access and use the  Human Resources Management Systems 掌握和使用人力资源管理系统 8.3      Food & Beverage Computer 餐饮电脑系统 ·         Know how to use Opera system 掌握Opera电脑系统 ·         Access and use MICROS cashier system 掌握MICROS 电脑收银系统 ·         Access and use Food & Beverage computer programs 掌握和使用餐饮电脑软件 8.4      Word Processing 文字工作 ·         Access and use word processing computer packages 掌握和使用文字处理软件包 9.       Safety/Cleaning/Maintenance 安全/清洁/养护 9.1      Manage Safety/ Cleaning/ Maintenance 管理安全/清洁/养护 ·         In conjunction with the Safety/ Security Manager manage the development and implementation of safety/ security policies and procedures for the department/ unit/ venue 与安全保卫经理配合为部门/单元/服务点建立并实施安全保卫政策和程序 ·         In conjunction with appropriate personnel manage the development and implementation of cleaning/ maintenance programs for the department/ unit/ venue 与合适的人员一起为部门/单元/服务点建立和实施清洁/养护程序 9.2      Maintain a Safe and Secure Working Environment 维持一个安全可靠的工作环境 ·         Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures 强调保养职责，遵守工作区健康和安全法规、政策和程序 ·         Initiate action to correct a hazardous situation and notify supervisors/ managers of potential danger 采取行动排除危险，向上级或经理报告危险隐患 ·         Adhere to the hotel’s security and emergency policies and procedures 坚持酒店安全制度、紧急情况处理规定和程序 ·         Be familiar with property safety, current first aid fire emergency procedures 熟悉对财产安全、紧急救护和火警等处理程序 ·         Log security incidents and accidents in accordance with hotel requirements 依照酒店要求记录安全日志和事故记录 9.3      Cleaning/ Maintenance Programs 清洁/养护工作 ·         Adhere to hotel cleaning and maintenance programs 坚持酒店的清洁和养护 ·         Ensure a high level of cleaning is maintained in your work area 保持维护所在工作区域的高度整洁 10. Communication/General 10.1  Meeting 会议 ·         Attend and conduct departmental, and Interdepartmental meetings 准时出席各种会议 ·         Conduct daily pre meal meeting with Dinning Room associates to keep them informed of updates, new directions, policies and procedures and daily menu items 组织召开餐前会议，传达信息 10.2  Manage Working Relationships 管理工作关系 ·         Prepare and conduct meeting and group presentations to keep associates/ management/ other parties informed of hotel operations and other relevant issues 准备和主持会议或小组展示向员工/管理者/其它组织通告酒店运作和其它方面的情况 ·         Plan team systems and structures 安排工作小组的体系和结构 ·         Set team goals in consultation with team members according to hotel/ department goals, policies and practices 根据酒店/部门目标、政策和实际情况与工作小组成员一起制定小组目标 ·         Manage cross cultural communication 管理跨文化交流 10.3  Maintain and Implement Effective Interpersonal Skills 维持和实施有效的人际交流技巧 ·         Maintain personal presentation to hotel and Sheraton standards 使个人表现达到酒店和喜来登标准 ·         Demonstrate professional attitude and behavior at all times 随时表现出职业态度和行为 ·         Analyze, evaluate and improve your personal performance on a continual basis 以不断提高的标准分析、衡量、改善你的个人表现 10.4  Quality Systems 质量体系 ·         Apply hotel quality assurance principles 实施酒店质量保障原则 10.5  Comply with all Hotel and Corporate Guidelines 遵守酒店和公司的所有工作指南 ·         Abide by the Code of Conduct 遵守行为准则 ·         Abide by the Employee Handbook 遵守员工手册 ·         Abide by both the Hotel and policies and procedures 遵守酒店和规章制度 10.6  Communication 沟通 ·         Interact with department and hotel associates in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication 以职业的、肯定的方式与部门和酒店员工建立起亲密关系以促进团队精神和有效的双向交流 ·         Deal effectively with guests and workplace colleagues from a variety of cultures 与具不同文化背景的客人和同事有效沟通 ·         Work effectively in a team 在团队内有效工作 10.7  Administration Procedures 程序管理 ·         Prepare and maintain files, reports, letters, memorandums and other relevant business documentation 准备和维护文档、报告、信函、备忘录和其它相关业务资料 ·         Ensure a daily logbook for the outlet is maintained with information as to covers, revenues, special events, quest praise and complaints and other notes happenings. The logbook is left every night for Director of F & B’s information & signature 确保在餐厅的每日工作日志中记录下餐具情况，收入和利润，特殊事件，客人表扬和投诉及其它需记录下的事件。工作日志每天工作结束前需交给餐饮总监过目和签字 ·         Ensure all reporting and servicing deadlines are met on a timely basis 保证所有报告和服务都按时完成 10.8  Other Tasks 其它任务 ·         Carry out other tasks as directed by your supervisors 完成你上级交待的其它任务

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Food & Beverage Sales Manager handles the business of each Food & Beverage outlets in house. He / she implements all sales activities and maximizes business opportunities in his / her specific area of responsibility, under the general guidance and supervision of the Director of Food & Beverage / Food & Beverage Manager and in coordination with the Director of Operations. This role builds and maintains a quality database to broaden market reach and generate customer loyalty, creating awareness and build restaurants’ reputation in the local market. What will I be doing? As the Food & Beverage Sales Manager, you will be responsible for performing the following tasks to the highest standards: • Implement all sales action plans related to the respective market with supervision under the Director of F&B / F&B Manager. • Ensure that the invoicing effectively corresponds to all services agreed upon and rendered. • Maximize F&B revenue through each upselling opportunity whenever possible. • Promote the hotel as often as possible through entertaining, conducting site inspections, and presentations of the hotel, etc. • Pay visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts. • Organize regular visits in accordance to a predetermined plan and maintain good relationship with customers. • Meet and accompany any top key accounts, VIP guests upon arrival to ensure satisfaction. • Provide after-sales service and in particular, ensure that all guests’ complaints are taken seriously and discussed with the respective departments if necessary. • Keep well informed on the operations of all outlets especially in key departments. • Keep a record on former, existing, potential F&B guests and make a profile of them by using the guest database tool. • Prepare a tentative monthly schedule to record all sales and other related actives for the preceding month. • Approach guests in each F&B outlet and executive lounge on a daily basis, specifically targeting certain guests. • Collect guest feedback and organize coordination meeting with the F&B team for sharing and improvement purpose on a weekly basis or whenever necessary. • Obtain and familiarize with all market information by using the competitor awareness tool, especially for key F&B competitors’ production and related promotions, reporting to the Director of F&B / F&B Manager in a timely manner. • Maintain a high level of exposure for the hotel in major market areas through sales calls or joint sales calls, fax, and written communications. • Record all daily sales calls. • Submit production reports on your list of accounts on a monthly basis. • Carry out any other reasonable duties and responsibilities as assigned. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 【任职要求】 What are we looking for? A Food & Beverage Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • College or related degree. • Minimum 1 year of experience in a related field. • Proficient in English to meet business needs. • Familiar with the operation and application of the hotel’s computer / data processing system. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

1、提供最杰出的服务。恭候客人的光临，带给客人最友善的问候。确保向宴会经理转 达客人哪怕是看上去很小的建议及要求。 2、核实并确保没有设备、设施被随意用于非正当目的。 3、详细并准确的告知员工每个活动的细节，并确保全面的贯彻执行。 4、落实经宴会经理告知的活动临时变更信息。 5、确保所有活动后账单的准确性并交由客人签字。 6、对新入职员工和老员工进行培训。 7、协助宴会经理在活动开始之前及时发现和弥补服务标准上的不足加以弥补并在之后予以贯彻和执行。 8、按照活动要求有计划的安排员工工作以确保足够的餐前准备时间。 9、礼貌、准时、高效的工作，和员工一起始终呈现给客人令人愉快和乐于助人的态 度。 10、对有可能举行的活动随时保持关注。 11、通过财务Micros系统所提供的信息做出相关决定。 12、控制成本并向本部门员工传达重要财务信息。 13、协助宴会经理按照酒店及部门要求合理制定本部门员工年假计划并执行。 14、按宴会经理的阐述和要求为每个活动摆台并注意所有细节。 15、确保所有宴会摆台工作在活动开始前一小时按要求完成，各岗位员工准备就绪。 16、控制所有宴会厅房的分布格局及摆设。 17、负责所有宴会厅房及库房的整洁及卫生。 18、密切配合宴会经理落实上级领导交给的工作。 19、坚持在例会上和同事从各个层面对服务及投诉进行跟进和讨论。 20、查看每周活动预订情况预先对人员安排和设备设施进行准备。 21、按照宴会订单制作台型图和人员安排。 22、落实所有其他工作。 23、为宴会员工制定培训计划。

岗位职责 1、全面了解相关的食品、饮料、服务知识。 2、确保准确无误的将酒店标准和政策传达给员工，并执行统一的品牌标准。 3、按照宴会订单确保所有活动的摆台，及时向员工介绍相关活动细节、特殊要求以及服务和食品项目。 4、对各种活动的更改、取消做出及时反应。 5、督促食品和饮料的准备工作并符合酒店服务标准。 6、确保活动后账单的准确性并交由客人签字。 7、对新入职员工和老员工进行培训。 8、确保所有的设备设施的合理摆放、维修及维护。 9、负责宴会厅房及周边区域的年度维修、维护以及清洁计划。 10、按餐饮部总监要求完成正常的财务及工作报告，随时对部门收入及相关成本控制保持关注。11、运用切实可行、可衡量的方法不断加强节约各项成本、支出及用工的开支。 岗位要求 1、成熟稳重，平易近人，形象良好。 2、自信心强，可以独立完成工作及带领宴会团队完成工作。 3、可以承受相当的工作压力。 4、品牌酒店宴会相关工作经验。 5、全面的餐饮部运营及中餐、西餐知识。

岗位职责 负责宴会厅的工作，关注宴会时间, 日期, 地点, 客人人数的改变, 安排员工服务。 岗位要求 1.大专以上学历。具有事业心和责任感,高尚的职业道德,良好的纪律修养. 2.有5年以上餐厅管理经验，具有餐饮管理、市场营销学等方面知识。 3.掌握餐厅服务的标准和要求，了解宴会、会议服务程序，善于处理各类客人的实际问题。 4.具有良好的语言表达能力，善于评估员工、培训员工并激励下属员工工作。

岗位要求 1、体貌端正、身体健康，无不良嗜好。 2、2年及以上宴会管理经验，具备相关专业知识。 3、具备较强的宴会领导、管理、组织、协调、沟通及应变能力。 4、熟练操作、使用宴会器材、设施、设备，并能对员工加以培训。 5、能够妥善处理各类客人投诉。 岗位职责 1、根据宴会EO单和客人具体的要求，安排员工做好宴会场地的摆设和装饰布置。 2、检查所有宴会场地、设备、设施的安全卫生情况，食物和饮料的质量及服务达到标准，确保宴会的顺利进行。 3、检查员工的仪表仪容及行为达到酒店的标准要求，负责跟催所有宴会的操作和保持宴会场地的清洁。 4、控制、协调各个宴会场地的服务工作，合理分配服务人员，确保服务质量。 5、根据预订情况编排员工工作时间，预算帮工人员，安排日常的培训项目。 6、完成上级领导交办的其他工作。

【岗位职责】 1、提供最杰出的服务。恭候客人的光临，带给客人最友善的问候。确保向宴会经理转 达客人哪怕是看上去很小的建议及要求。 2、核实并确保没有设备、设施被随意用于非正当目的。 3、详细并准确的告知员工每个活动的细节，并确保全面的贯彻执行。 4、落实经宴会经理告知的活动临时变更信息。 5、确保所有活动后账单的准确性并交由客人签字。 6、对新入职员工和老员工进行培训。 7、协助宴会经理在活动开始之前及时发现和弥补服务标准上的不足加以弥补并在之后予以贯彻和执行。 8、按照活动要求有计划的安排员工工作以确保足够的餐前准备时间。 9、礼貌、准时、高效的工作，和员工一起始终呈现给客人令人愉快和乐于助人的态 度。 10、对有可能举行的活动随时保持关注。 11、通过财务Micros系统所提供的信息做出相关决定。 12、控制成本并向本部门员工传达重要财务信息。 13、协助宴会经理按照酒店及部门要求合理制定本部门员工年假计划并执行。 14、按宴会经理的阐述和要求为每个活动摆台并注意所有细节。 15、确保所有宴会摆台工作在活动开始前一小时按要求完成，各岗位员工准备就绪。 16、控制所有宴会厅房的分布格局及摆设。 17、负责所有宴会厅房及库房的整洁及卫生。 18、密切配合宴会经理落实上级领导交给的工作。 19、坚持在例会上和同事从各个层面对服务及投诉进行跟进和讨论。 20、查看每周活动预订情况预先对人员安排和设备设施进行准备。 21、按照宴会订单制作台型图和人员安排。 22、落实所有其他工作。 23、为宴会员工制定培训计划。 【岗位要求】 1、形象良好。 2、不低于XXX年的工作经验。 3、能够用英语进行沟通。 4、有西餐宴会的工作知识。 5、有筹备开业的工作经验。

【岗位职责】 全面了解相关的食品、饮料、服务知识。 确保准确无误的将酒店标准和政策传达给员工，并执行统一的品牌标准。 按照宴会订单确保所有活动的摆台。 对各种活动的更改、取消做出及时反应。 及时向员工介绍相关活动细节、特殊要求以及服务和食品项目。 督促食品和饮料的准备工作并符合酒店服务标准。 确保活动后账单的准确性并交由客人签字。 对新入职员工和老员工进行培训。 对员工进行季度评估和进行相关奖惩。 按照活动要求有计划的安排员工工作以确保足够的餐前准备时间。 确保所有的设备设施的合理摆放、维修及维护。 负责宴会厅房及周边区域的年度维修、维护以及清洁计划。 对所管辖区域提出合理化建议意见以不断提高。 及时更新每日工作报告并向部门负责人汇报。 协助餐饮部经理完成宴会推广活动的宣传册。 对有可能举行的活动随时保持关注。 运用关键信息及财务目标评估部门发展和制定相关发展计划。 随时对部门收入及相关成本控制保持关注。 控制成本并向本部门员工传达重要财务信息。 分析和解释财务差异并制定相关预案。 按照酒店及部门要求合理制定本部门员工年假计划并执行。 及时向员工传达酒店重要信息 【岗位要求】 成熟稳重，平易近人，形象良好。 最少3年酒店管理工作经验。 在酒店担任相同职务至少2年以上。 全面的餐饮部运营及中餐、西餐知识。 工作地点在安阳滑县

Directly responsible for the Meetings & Events & meeting room area, ensuring a smooth running, profitable operation within the framework of the Hotel.  直接负责管理宴会厅和会议区域，确保运作的流畅， 以酒店的利益为前提运营。 Achieve departmental budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure. 通过增加销售收入和有效的费用开支维持利润以完成部门的预算目标。 Accurately forecast business demands to ensure efficient staffing & food production. 正确预测商业需求以确保高效率的雇用同事及食品生产。 Finalize food, beverage, and meeting room set-up requirements with clients either in person or by phone. 通过亲自见面或电话联系与客人确认他们对食品、酒水和会议室安排的要求。 Upgrade and up-sell menus to achieve profit maximization. 提升销售以达到利润最大化。 Be aware of the forecast and budget and where we need to fill business into open times. Be profit minded. 知道预报和预算以便了解哪里我们还需要增加业绩。有盈利的概念。 Enforce all catering standard operating procedures. 执行所有宴会的标准操作程序。 Be prompt and accurate in completion of assigned projects. 及时并准确的完成被分配的工作任务。 Establish and maintain customer contact at all functions. 与所有宴会的客人建立并维持良好的关系。 Establish communication with the Events Operations Manager and Banquet Chef, supervisors, and all catering service colleagues. 与宴会营运经理、宴会总厨、领班及所有宴会服务员建立良好的沟通机制。 Call each contact after each function to insure satisfaction. 在每个宴会结束后主动与客人联系以确认客人满意度。 Trace files to insure proper finalization of program. 核查文件以确认最终合适的节目。 Proper credit checks to insure correct payment. 做适当的信用检查以确保正确的款项支付。 Responsible to maintain the overall welfare of our colleagues by providing them with the training & resources to take care of our guests. 为了让我们的同事能更好地为客人服务，为同事提供并维持全面的福利。 Responsible for hiring & initial training of all catering colleagues. 负责招聘同事并为所有同事做内部培训。 Ensure the efficient scheduling of management & colleagues. 保证管理层及同事的高效率性。 Responsible for the maintenance of discipline and a high level of morale among catering service colleagues. 负责维持同事的纪律和提高士气。 Responsible for the execution of all colleague reviews and appraisals in a professional and timely manner. 以专业的适时的方式为所有同事审查和评估。 Practice “Open Door” policy at all times. 任何时候都实施“开放”政策。 All details regulatory framework refer to colleague Handbook. 所有规章制度请参照员工手册。 Liaison with conventions and sales to ensure that the client’s requirements are satisfactorily met and if possible exceeded. 积极与会议主办方和销售部门沟通以确保客人的要求获得满足甚至超越客人的期望。 Liaison directly with convention and sales clients, once they are on site in order to ensure their predetermined requirements is met and coordinates any additional requirements. 直接与会议客户和销售人员联络一旦他们在时，以确保满足他们事先提出的要求和附加的要求。 Supervise the Meetings & Events colleague team to ensure maximum productivity and guest satisfaction is achieved. 管理监督宴会厅同事以确保生产力最大化和客人满意度达标。 Conduct timely effective staff briefings to ensure correct information is being passed through to service staff and that superior service standards are being maintained. 适时开展有效的同事会议以确保把正确的信息传递给服务人员，并维持优质服务的标准。 Conduct training classes for new serving and set-up equipment. 为新的服务方式和设施设备的摆设举办培训课程。 Brief Events supervisors on details for all scheduled functions. 为所有将举办的宴会、会议给主管们做细节简要的说明。

【岗位职责】 全面了解相关的食品、饮料、服务知识。 确保准确无误的将酒店标准和政策传达给员工，并执行统一的品牌标准。 按照宴会订单确保所有活动的摆台。 确保摆台工作在活动开始前一小时按要求完成。 对各种活动的更改、取消做出及时反应。 向活动主办方负责人介绍自己。 及时向员工介绍相关活动细节、特殊要求以及服务和食品项目。 督促食品和饮料的准备工作并符合酒店服务标准。 确保活动后账单的准确性并交由客人签字。 对新入职员工和老员工进行培训。 对员工进行季度评估和进行相关奖惩。 在活动开始之前及时发现和弥补服务标准上的不足加以弥补并在之后予以贯彻和执行。 按照活动要求有计划的安排员工工作以确保足够的餐前准备时间。 确保所有的设备设施的合理摆放、维修及维护。 负责宴会厅房及周边区域的年度维修、维护以及清洁计划。 对所管辖区域提出合理化建议意见以不断提高。 及时更新每日工作报告并向部门负责人汇报。 协助餐饮部经理完成宴会推广活动的宣传册。 对有可能举行的活动随时保持关注。 运用关键信息及财务目标评估部门发展和制定相关发展计划。 通过财务Micros系统所提供的信息做出相关决定。 按餐饮部总监要求完成正常的财务及工作报告。 随时对部门收入及相关成本控制保持关注。 控制成本并向本部门员工传达重要财务信息。 分析和解释财务差异并制定相关预案。 按照酒店及部门要求合理制定本部门员工年假计划并执行。 及时向员工传达酒店重要信息 【岗位要求】 成熟稳重，平易近人，形象良好。 自信心强。 可以用英语流利的沟通 可以承受相当的工作压力。 可以独立完成工作。 最少7年酒店管理工作经验。 在酒店担任相同职务至少XXX年以上。 全面的餐饮部运营及中餐、西餐知识。 有酒店开业经验优先。

岗位职责 1.关注宴会时间, 日期, 地点, 客人人数的改变, 安排员工服务。 2.负责所有座位安排表, 保证餐前准备的充分, 提前检查管事部的准备工作。 3.监督检查其助手或员工摆台,清洁。 4.负责重要人物的宴会, 密切注意他们的任何需要。 5.负责宴会厅厨房的正常运作, 与行政总厨联系以确保出品。 6.在宴会后确认所有的宴会帐单已经结清并显示在帐目上。 岗位要求 1大专以上学历。具有事业心和责任感,高尚的职业道德,良好的纪律修养. 2.有3年以上餐厅管理经验，具有餐饮管理、市场营销学等方面知识，中级英语水平。 3.掌握餐厅服务的标准和要求，了解宴会、会议服务程序，善于处理各类客人的实际问题。 4.具有很强的语言表达能力，善于评估员工、培训员工并激励下属员工工作。

JOB RESPONSIBILIES【岗位职责】 1. Assist Banquet Manager to coach and maximise the performance of the team. 协助宴会经理指导并使团队的表现最大化 2. Ensure every guest receives high quality service. 确保每位客人都能得到高质量的服务 3. Maintain smooth banquet operation on a daily basis. 保持宴会的正常运营 4. Support the Banquet Manager from a planning and organising perspective. 从计划和组织的角度支持宴会经理 JOB SPECIFICATION【岗位要求】 1. Has a passion for Food & Beverage 对餐饮服务有极高的热情 2. Enjoys interacting with people 喜欢与人沟通交流 3. Has high proficiency in both written and spoken English 熟练的英文书面与口语表达 4. Has at least 5 years’ experience working in either a luxury restaurant or a 5* hotel environment 5年以上豪华餐厅或五星级酒店工作的经验 5. A friendly, helpful and trustworthy leader 是一个友好，乐于助人和值得信赖的领导者 6. Upholds professional values, ethics and integrity at all times 在任何时候都秉持专业的价值观、道德和诚信

【岗位职责】 1、提供令客人喜出望外的服务。 2、详细并准确的告知员工每个活动的细节，并确保全面的贯彻执行。 3、落实经宴会经理告知的活动临时变更信息。 4、对新入职员工和老员工进行培训。 5、协助宴会经理在活动开始之前及时发现和弥补服务标准上的不足加以弥补并在之后予以贯彻和执行。 6、按照活动要求有计划的安排员工工作以确保足够的餐前准备时间。 7、礼貌、准时、高效的工作，和员工一起始终呈现给客人令人愉快和乐于助人的态度，对有可能举行的活动随时保持关注。 8、控制成本并向本部门员工传达重要财务信息。 9、按宴会经理的阐述和要求为每个活动摆台并注意所有细节。 10、确保所有宴会摆台工作在活动开始前一小时按要求完成，各岗位员工准备就绪。 11、控制所有宴会厅的分布格局及摆设。 12、负责所有宴会厅及库房的整洁及卫生。 13、坚持在例会上和同事从各个层面对服务及投诉进行跟进和讨论。 14、查看每周活动预订情况预先对人员安排和设备设施进行准备。 15、按照宴会订单制作台型图和人员安排。 16、及时预订小时工并提交预订申请。 17、在宴会经理未在岗时执行经理的工作职责。 18、具备相关的成本核算知识。 19、具有各种活动摆台的相关知识。 【岗位要求】 1、大专以上学历。 2、有国际联号酒店同等职位2年以上工作经验。 3、身体健康，形象气质佳。 4、英语听说能力佳。

岗位职责: 1. 监督宴会厅员工、设施的工作情况,以及销售和成本,确保部门获得利润; 1. 积极地实行节约成本的方法; 2. 协助总监进行预测工作; 3. 协调宴会厅的日常工作,确保获得利润及宾客满意度; 4. 迎接活动的组织者,确保他们的要求予以处理。 职位要求: 1. 星级酒店同岗位2年以上工作经历,包括管理经验; 2. 业务知识熟练,工作认真; 3. 有责任心,组织管理能力强; 4. 处理宾客投诉,不断改善服务质量。

【岗位职责】 1、提供最杰出的服务。恭候客人的光临，带给客人最友善的问候。确保向宴会经理转 达客人哪怕是看上去很小的建议及要求。 2、核实并确保没有设备、设施被随意用于非正当目的。 3、详细并准确的告知员工每个活动的细节，并确保全面的贯彻执行。 4、落实经宴会经理告知的活动临时变更信息。 5、确保所有活动后账单的准确性并交由客人签字。 6、对新入职员工和老员工进行培训。 7、协助宴会经理在活动开始之前及时发现和弥补服务标准上的不足加以弥补并在之后予以贯彻和执行。 8、按照活动要求有计划的安排员工工作以确保足够的餐前准备时间。 9、礼貌、准时、高效的工作，和员工一起始终呈现给客人令人愉快和乐于助人的态 度。 10、对有可能举行的活动随时保持关注。 11、通过财务Micros系统所提供的信息做出相关决定。 12、控制成本并向本部门员工传达重要财务信息。 13、协助宴会经理按照酒店及部门要求合理制定本部门员工年假计划并执行。 14、按宴会经理的阐述和要求为每个活动摆台并注意所有细节。 15、确保所有宴会摆台工作在活动开始前一小时按要求完成，各岗位员工准备就绪。 16、控制所有宴会厅房的分布格局及摆设。 17、负责所有宴会厅房及库房的整洁及卫生。 18、密切配合宴会经理落实上级领导交给的工作。 19、坚持在例会上和同事从各个层面对服务及投诉进行跟进和讨论。 20、查看每周活动预订情况预先对人员安排和设备设施进行准备。 21、按照宴会订单制作台型图和人员安排。 22、落实所有其他工作。 23、为宴会员工制定培训计划。 【岗位要求】 1、形象良好。 2、不低于三年的工作经验。 3、能够用英语进行沟通。 4、有西餐宴会的工作知识。

岗位职责： 1、全面负责宴会的推销、预订，团队接待&店内协调，宴会统筹管理工作； 2、建立并完善宴会销售部工作程序和标准，制定宴会销售部规章制度并指挥实施； 3、建立改善宴会客户合同存档、宴会订单和预报单的存档记录，使之成为有效的工作程序和管理手段。 岗位要求： 1、大专以上学历，40岁以内，具有星级酒店同岗位2-3年工作经验； 2、能结合行业特点开展酒店整体宴会市场营销工作； 3、对宴会接待的组织及执行有丰富的经验。

岗位概述： 宴会经理监督宴会厅的日常活动，根据餐饮服务标准执行活动要求，确保最高水平的服务，担任宴会部销售，活动策划，活动服务之间的联络人，为客人提供最高水平的服务等。 职责义务： · 与活动部门保持密切的合作关系； · 每月和每周与宴会统筹一起回顾所有预订，并参加每周宴会会议； · 与宴会统筹紧密合作，以超越客人的期望，计划和安排宴会的运作时间和风格，餐饮要求，视听要求，人员配备，设备需求等； · 负责通过持续和强化的技能培训，将所有宴会员工的技能提高到专业水准； · 宴会经理负责管理和监管临时工，确保服务过程中的零失误； · 完成其他分配的工作以满足部门需求等。 专业知识技能： · 了解菜单规划，食品展示，宴会，活动服务运作； · 对设施管理（卫生，维护和营运）有广泛的理解； · 能够理解损益表，管理运营预算，预测和计划； · 较强的组织协调和沟通能力； · 较强的解决问题及决策能力； · 有效管理劳动生产率的能力； · 良好的中英文口语，听力和写作能力等。

直接负责管理宴会厅和会议区域，在每场宴会开始前检查所有活动场地，确保运作的流畅，以酒店的利益为前提运营； 直接与会议客户和销售人员联络，以确保满足他们事先提出的合理要求； 管理和培训宴会厅员工以确保生产力最大化和客人满意度达标； 适时开展有效的员工会议以确保把正确的信息传递给服务人员，并维持优质服务的标准； 负责宴会部门的收益与费用的分析和控制； 营运物品的合理控制； 与所有宴会的客人建立并维持良好的关系； 与宴会统筹经理、宴会总厨、主管及所有宴会服务员建立良好的沟通机制； 在每个宴会结束后主动与客人联系以确认客人满意；

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Assistant Banquet Manager is concerned with the strategic management of the Banquet, in line with prescribed Hilton International policies and procedures. What will I be doing? As the Assistant Banquet Manager, you will be responsible for performing the following tasks to the highest standards: • Maintain a high customer service focus by approaching your job with the customers always in mind. • Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. • Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. • Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you. • Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. • Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. • Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. • perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. • Actively seeking verbal feedback from customers and staff at every opportunity. • Agree on and implement actions to make improvements to customer service with consultation with your Manager. • Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Restaurant Manager. • Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day. • Be available to assist on duty in the hotels during any busy days or special events. • Maintain a presence in the lobby, setting the example to team members for guest service. • Be proactive towards guests, assisting them with any reasonable request, and training all team members to see these things before guests ask. • Knowledgeable of Hilton departmental standards. • Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities. • Assess staff performance against standards. • Assist in implementing and following through with improvements identified. • Assist in preparing rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions etc.) • Assist with communication to the Front Office and Groups & Tours to maximize in house and group business for Food & Beverage, ensuring direct liaison with Group Leaders upon arrival. • Describe, assign and delegate duties and authority for the operation of the Restaurant at all times. • Understand the situation in other departments and its implication for your own department. • Planning ahead and ensuring adequate resources are available. • Manage departmental operation and take action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary. • Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained. • Ensure that the shift is reviewed, handovers and briefings are carried out. • Maintain in-depth technical knowledge and skills required for the job. • Establish good communication with the Kitchen team. • Understand the goals of the hotel and the department’s role in achieving it, communicating goals to the team and getting members of the team to work cooperatively with others. • Assist with keeping the team up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant. • Be aware of potential highs and lows in the business. • Identify, communicate and act on potential sales leads. • Create an environment where “everyone sells”. • Assist with forecasting potential revenues and costs. • Follow company’s control procedures. • Communicate relevant financial information to the team. • Assist the Manager in maintaining leave plans for the department. • Understand the quantity and quality of people needed to operate the department. • Assist with carrying out selection interviews and making effective recruitment decisions. • Ensure that new recruits have all relevant information before commencing employment. • Assist with planning and ensuring that departmental orientation is carried out. • Ensure that standards training, and assessments are carried out. • Assist with regular reviews of individual and team performance against objectives, providing feedback. • Assist with developing and implementing department training plans to meet business needs. • Assist with carrying out annual appraisals in accordance with legal and hotel guidelines with all staff and identify individual training needs. • Understand relevant OH&S legislations and their implications on the operation of the department. • Communicate to the team their responsibilities within OH&S. • Ensure that safe and healthy working practices are implemented at all times. • Carry out any other reasonable duties and responsibilities as assigned. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 【任职要求】 What are we looking for? An Assistant Banquet Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • 2-4 years in a managerial position in a 4 / 5-star category hotel. • Good English skills, both written and verbal to meet business needs. • Familiar with computer systems. • Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. • Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. • Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. • Strong leadership, people management and training skills. • Guest oriented and able to confidently build and exceed service standards. • Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings. • Strong interpersonal skills and attention to details. • Key strengths (under the 9 competencies) in people management, communication and planning. • Able to work under pressure and deal with stressful situations during busy periods. • Outgoing personality and willing to work for long hours. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

【岗位职责】 1、全面了解相关的食品、饮料、服务知识。 2、按照宴会订单确保所有活动的摆台。 3、对各种活动的更改、取消做出及时反应。 4、及时向员工介绍相关活动细节、特殊要求以及服务和食品项目。督促食品和饮料的准备工作并符合酒店服务标准。 5、确保所有的设备设施的合理摆放、维修及维护。 6、协助餐饮部总监完成宴会推广活动的宣传册，按餐饮部总监要求完成正常的财务及工作报告。随时对部门收入及相关成本控制保持关注。 【岗位要求】 1、成熟稳重，平易近人，形象良好。 2、大专及以上学历水平，英语良好。 3、最少5年酒店管理工作经验。 4、全面的餐饮部运营及中餐、西餐知识。

岗位职责 1.全面负责宴会和会议，展示会等的推销、预订工作； 2.制定宴会销售的市场推销计划、简历并完善宴会销售部工作程序和标准，制定宴会销售部规章制度并指挥实施； 3.参加酒店管理人员会议、完成上传下达工作； 4.安排布置并督导下属人员的正常工作； 5.建立改善宴会日记、客户合同存档、宴会订单和预报单的存档记录，使之成为有效的工作程序和管理手段； 6.与餐饮部总监和行政总厨沟通协调，共同议定宴会菜单及价格； 7.与其他部门沟通、协调、密切配合； 8.定期对下属进行绩效评估，按奖惩制度实施奖惩，并加强对员工的培训工作、提高员工素质。 岗位要求 1.具有酒店宴会销售岗位工作经验，特别是包厢宴会的销售，能结合行业特点开展整体市场营销工作，有一定的客户积累，团队合作精神； 2.对高档宴会的组织及执行有丰富的经验； 3.具有较强的管理能力、判断和决策能力、人际沟通协调能力、计划与执行能力； 4.工作细致、严谨，并具有战略前瞻性思维。

岗位职责 全面了解相关的食品、饮料、服务知识。 确保准确无误的将酒店标准和政策传达给员工，并执行统一的品牌标准。 按照宴会订单确保所有活动的摆台。 确保摆台工作在活动开始前一小时按要求完成。 对各种活动的更改、取消做出及时反应。 向活动主办方负责人介绍自己。 及时向员工介绍相关活动细节、特殊要求以及服务和食品项目。 督促食品和饮料的准备工作并符合酒店服务标准。 确保活动后账单的准确性并交由客人签字。 对新入职员工和老员工进行培训。 对员工进行季度评估和进行相关奖惩。 在活动开始之前及时发现和弥补服务标准上的不足加以弥补并在之后予以贯彻和执行。 按照活动要求有计划的安排员工工作以确保足够的餐前准备时间。 确保所有的设备设施的合理摆放、维修及维护。 负责宴会厅房及周边区域的年度维修、维护以及清洁计划。 对所管辖区域提出合理化建议意见以不断提高。 及时更新每日工作报告并向部门负责人汇报。 协助餐饮部经理完成宴会推广活动的宣传册。 对有可能举行的活动随时保持关注。 运用关键信息及财务目标评估部门发展和制定相关发展计划。 通过财务Micros系统所提供的信息做出相关决定。 按餐饮部总监要求完成正常的财务及工作报告。 随时对部门收入及相关成本控制保持关注。 控制成本并向本部门员工传达重要财务信息。 分析和解释财务差异并制定相关预案。 按照酒店及部门要求合理制定本部门员工年假计划并执行。 及时向员工传达酒店重要信息，并随时关注酒店经营策略。 为自己及部门设立目标，具有主人翁意识。 在食品、饮料、纸张、能源、水等各方面节约开支（尽可能的回收再利用） 每月向餐饮部总监提交本部门损益报告。 运用切实可行、可衡量的方法不断加强节约各项成本、支出及用工的开支。< 岗位要求 成熟稳重，平易近人，形象良好。 自信心强 可以承受相当的工作压力。 可以独立完成工作。 最少5年酒店管理工作经验。 在酒店担任相同职务至少3年以上。 全面的餐饮部运营及中餐、西餐知识。