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  • 上海 | 经验不限 | 学历不限

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    • 五险一金
    • 节日礼物
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    • 专业培训
    • 气派年终奖
    • 职业发展快
    国际高端酒店/5星级 | 500-999人
    发布于 05-10
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    Jing An Shangri-La, West Shanghai is located right in the heart of the Jing An central business District, it is the focal point of the Jing An Kerry Center. The hotel has total 508 guest rooms and 6 distinctive restaurants. It sits on a network of public transport,including direct underground passages to the Metro Lines 2 and 7. Its prime downtown location provides extensive convenient transportation coverage.  We are currently looking for a Director of Banquet Service to join our Food & Beverage team.As a Director of Banquet Service, we rely on you to:Coach and maximise the performance of the team Ensure every guest receives high quality service Maintain smooth banquet operation on a daily basisHas strong leadership quality with integrity and willing to challenge the status quoHighly motivated, mature and able to work independently with high speed of executionAttention to detail, service-minded We are looking for someone who:Has a passion for Food & Beverage Enjoys interacting with people Communicates and writes with fluency in English (and local language) Must have experience working in either a luxury restaurant or a 5* hotel environment A friendly, helpful and trustworthy leader Creative with an eye for detail Able to solve problem in a professional manner Enjoys planning, organizing and problem solving Enjoys being challenged If you are the right person, what are you waiting for? Click the apply button now!
  • 上海-浦东新区 | 8年以上 | 本科

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 人性化管理
    • 年终奖金
    • 专业培训
    • 免费班车
    • 补充公积金
    商场 | 100-499人
    发布于 09:20
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    ROLE SUMMARY: This is a senior role, which supervises the daily operation of a customer facing information and retail services business, which benefits from 10% of the total footfall to Shanghai/Suzhou Village. The position holder will develop close relationships with Shanghai/Suzhou Village teams, with the purpose of growing sales, and maximizing the profitability of the Shanghai/Suzhou Village through the Retail offer and supporting services. Key interaction will be required with the Retail, Marketing/Tourism Teams, as well as the Community Relations Director to gather background knowledge, support & develop new initiatives, whilst also actively influencing positive business decisions. The successful role holder should model outstanding leadership, excellence in customer service, F&B services, exemplary Retail Store Standards, as well as high levels of team engagement & performance. KEY RESPONSIBILITIES:                                                                           1.     Work closely with the GWC manager on all day to day activities;2.     Oversee the day to day running of the GWC, supervising staff and ensure a VIP hospitality service is maintained at all times.3.     Manage the staff role in partnership with the GWC Manager;4.     To grow sales & profitability of Gift Card, Shopping Collection service Valet and B2B services;5.     Analyze our customer competitor requirements and positioning, create services to be competitive;6.     Interpret trends to facilitate planning a promotional calendar for all seasonal services;7.     Oversee staffing on a daily basis in partnership with the GWC Manager;8.     Consistent monitoring of competitors so that SHV/SZV become leader in the service offering;9.     Effectively network in all departments across the business;10.  Work alongside the team on the floor to understand back to floor basics and improve processes;11.  Drive the retail product offer and KPI’s of all services;  Tourism 1.    To provide effective and inspirational leadership for the Village Assistant Team, setting clear direction and providing feedback and support to enable great levels engagement, commitment & performance;2.    Support and meet Value Retail’s Tourism and Marketing objectives as defined and agreed in the annual promotional calendar;3.    Promote the Town center as a visitor destination and to enhance the local network by build relationships for the SHV/SZV with local businesses and stakeholders;4.    Promote local events, attractions and businesses;5.    Promote a Sustainable Tourism Program, including the widest possible use of public transport and other “green initiatives”;6.    Work with other Value Retail visitor center in Europe to exchange best practice initiatives and tourism opportunities;7.    Maintain a full and varied stock of Tourism and Marketing materials provided to visitors free of charge (leaflets and brochures) Hospitality1.    Ensure that the SHV/SZV Team offers standards of excellence in the welcome and customer care of all domestic and international visitors whilst complying with Value Retail and statutory training and support programs;2.    Create clear development plans for the team that deliver world class service and Hospitality;3.    Contribute in shaping and establishing critical Hospitality/Service/F&B service measures, ensuring that the team understands these standards and the part they play in delivering on these; Identify opportunities for the introduction of new services and communicate this through the appropriate channels. Retail & Hospitality Services1.    Work closely with the Retail and Marketing team to effectively plan for all key trading events and peak periods, including all key tourism and retail calendar events, such as National Holiday & Christmas, Chinese New Year etc.;2.    Ensure that the store is fully compliant with all legal Trading Standards obligations and Health & Safety legislation;3.    Monitor retail sales and profit targets, delivering action plans to maximize performance;4.    Manage and monitor KPI performance of Gift card, SCS (Shopping Collection Service) and online promotions through close review, timely reporting and follow up;5.    Support the operation of Valet parking and Valet carwash;6.    Weekly communication to the team of sales and KPI’s, to ensure that all staff understands their role in delivering them;7.    Maximize the margin performance through driving and making commercial decisions based on product knowledge, bestsellers performance and optimizing the Hospitality experience for all visitors to the SHV/SZV; supervise and drive the implementation of tourist services, such as hotel reservations;8.    Ensure security standards are met and adhered to at all time;9.    Ensure the department is fit to audit and provide an auditable trail facility. Industry Insights1.    Review competitor activity and provides regular feedback to the business;2.    Build develop and maintain relationships with B2B partners and internal cross function departments (eg: Marketing, Operations, Community Relations and Tourism). People Management1.    Consistently manage and review the performance & development of the team with the SZGWC Manager;2.    Actively promote, recognize and reward great performance SKILLS, EXPERIENCE & QUALIFICATIONS REQUIRED:1.    Proven track record of operating as a successful Tourism / Hospitality Manager2.    Strong hospitality/customer care skills3.    Career defined by a Tourism & Hospitality background4.    Strong F&B experience is a plus5.    Strong commercial acumen and the ability to deliver at a strategic level, with sound analytical insights6.    Transformational leader, fully conversant in the change process and an inspiring presence7.    Experience of sales in a Tourism/Retail setting, with the ability to motivate and drive the sales team8.    Tourism background particularly on the strategy and execution of the SZV operation9.    Demonstrable track record of effective people management10. Ability to plan, prioritize effectively11. Able to work individually or as part of a team12. Operates both operationally and strategically, as required13. Excellent verbal, written, interpersonal & communication skills, delivering with impact & influence14. Exemplary critical thinking skills and solution orientated15. Demonstrates drive, resilience and flexibility when working in a dynamic a fast paced environment16. Flexibility in terms of working hours & pattern (including weekends and Bank Holidays17. Interest in and knowledge of the local area18. Experience in a premium environment or market leading tourism destination19. Intuitively understands the importance of excellence of customer experience/hospitality.20. Easily collaborates across multi-functional teams, internally and externally21. Manages effectively across primary internal linkages, such as, Community Relations Tourism Retail, Marketing22. Act as an ambassador for Value Retail23. Strong cultural awareness24. Fluent in English and local Village language - other European languages advantageous25. Computer literate and fully competent in preparing regular reporting (statistical & financial)
  • 上海 | 5年以上 | 大专 | 提供吃

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 年底双薪
    • 免费工作餐
    国际高端酒店/5星级 | 100-499人
    发布于 05-10
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    创新招聘
    创新招聘
    To oversee the scheduling of service staff according to banquet functions, thus allowing enough time for mis-en-place. 2.         To be in charge for all banquet equipment in terms of storage and repairs and maintenance. 3.         To be in charge of annual repairs and maintenance program of all banquet function rooms, and also the cleanliness of the surrounding areas. 4.         To keep abreast of all changes and/or cancellations of all functions and updates the banquet operation of all these changes. 5.         To be in charge of all function setups and ensure that instructions are carried out according to the function orders. 6.    To ensure that all setups are ready at least one hour before the stipulated times. 7.    To take care of all VIP functions. 8.    To introduce himself to the person in charge of the function. 9.         To brief staff at the time they are scheduled on special notes of service and food items. 10.       To oversee all food and beverage preparation and their presentation and service according to pre-set standards of service. 11.   To ensure that all functions are properly billed and signed by the guests. 12.        To ensure training and supervision of new staff as well as retraining of the present staff. 13.        To be in charge of the quarterly staff evaluations and the discipline of the banquet staff. 14.   To keep an open communication between all departments and banquet. 15.   To control cost of the department. 16.   To liaise with Chef regarding menus and setups. 17.        To acquire casual labour and get approval from Director of Food and Beverage. 18.   To attend daily briefing and Food and Beverage meeting. 19.   To liaise with other departments in regard to such event. 20.   To trace all event history and guest history. 21.        To carry out any duties as and when required by the Director of Food and Beverage.  OTHER CONSIDERATIONS: 1.    To input ideas and suggestions for theme parties. 2.    To contact large organizations and city clubs in order to develop new accounts. 3.    To keep social contact with VIPs or regular guests. 4.    To input ideas and suggestion for marketing plans and special festive promotion. 5.    To setup policies and procedures in all events. 6.         To carry out any duties as and when required by the Director of Food and Beverage.  SPECIFICATIONS: 1.    Hotel school graduated. 2.    Mature, pleasant and well groomed. 3.    Self-motivated. 4.    Ability to communicate in English fluently. 5.    Can work under extreme pressure. 6.    Can work independently. 7.    At least 7 years’ experience in a well-established hotel in managerial position. 8.    Holding a similar position in a well established hotel for at least 3 years. 9.    Knowledge of all F&B operation aspects both in Western and Chinese cuisine. 10.   Pre-opening hotel experience is preferred.
  • 上海 | 5年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 员工活动
    • 职业培训
    • 免费班车
    • 水电费补贴
    • 两人间寝室
    • 高薪酬 !
    • 免费体验安缦
    • 领导好颜值高
    国际高端酒店/5星级 | 100-499人
    发布于 11:57
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    年轻至爱
    年轻至爱
    ‍Check storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.The next day, check the previous day revenue report and inform Assistant F&B manager and or F&B manager to resolve any difference from Accounting. Analyze revenue and expense same as director / Manager.Check and organize Banquet Event Orders in accordance with department standards. Enter any changes to charts or necessary areasMake weekly schedule in accordance with staff assignment guidelines and business forecast. Adjust schedule to comply with any needs.Ensure all employees are working as scheduled.Coordinate breaks for staff.  Check function areas and rooms for cleanliness, proper furnishings and equipments. Instruct and rectify deficiencies with respective personnel.After the meeting with the Chef and Chief Steward, review the menu for the group and necessary equipments. Ensure that delivery time, quantity, special requests are arranged as ordered.Assign staff to stations according to group requirements and departmental standards.Assign work and side duties to staff in accordance with department procedures.Communicate additions or changes as they arise throughout the shift. Identifysituations which compromise the department standard and rectify those.Prepare station assignments according to department standard. Hold a line-up with service staff to share and review the Commitment to quality package, day’s work, set-up。Inspect grooming and attire of staff. rectify any deficiencies.Check, plan and ensure all equipments, wares, and service carts are ready for service. Rectify any deficiencies with respective personnel.Check table set-up. Make sure of its cleanliness and neatness meet group requirements and department standard. Rectify any deficiencies with respective personnel.Check bar set-up for cleanliness, organization and agreement with group requirements and department standard; resolve any problems.Check buffet tables/ registration table/ coffee breaks for cleanliness, attractiveness, and layout. Ensure agreement with function order and department standard; resolve any problems. Ensure replenishment of items as specified on event orders or requested by group organizers.Organize main table assembly. Assist and escort to the assigned function area.Meet group coordinator/organizer prior to function and confirm all arrangements are agreeable.Greet guests upon arrival and assist in seating as required by group organizer in accordance with department standard.Direct servers on timing of service throughout function.Communicate additional meal requirements and special request to the kitchen.Superintendent in all service areas and function ensures that department standards are met consistently. Resolve any problems with respective personnel. Assist staff with their job to ensure optimum service to guests.Observe guest reactions and confer frequently with service staff to ensure guest satisfaction.Anticipate guests’ needs respond promptly and acknowledge all guests under any situations. Work to build positive relationship with guest. Be familiar with all hotel service/features and local attractions/activities to respond accurately to any guest inquiry.Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. Ability to solve guests dissatisfaction (Mr. Biv) and answer all guests correspondence by mail, email and telephone or facsimile to ensure guests satisfaction.(within 24 hours at the latest for written document)Ensure unused food and condiments (butter, cream, etc.) are returned to the kitchen. All banquet supplies are returned to designated storage areas.Direct to put back and clean up function room. Ensure all department standards are met.Maintain cleanliness of equipment, supplies, working areas and condition.In accordance with department standard, when catering sales department staff are not present, taking a record and confirm banquet reservation/ cancellation,and inform them of the change.Ensure all duties are completed before staff sign out.Carry out formal training program once a week to meet job standard.  Hold department orientation for new employees. Continue training for existing employees.Give feedbacks to employees on their duty. In accordance with hotel standard, manage problems against the rules or hold counseling with employees.Work to create better a working environment and raise motivation and productivity of staff to maximum level.Answer all telephone/PHS calls.Submit repair orders to Engineer when necessary.Record pertinent information in log book.Complete all paperwork and closing duties in accordance with department standard.Complete training and certification check list.Ensure proper storage of items to be kept accordingly to security and safety procedures.
  • 上海-松江区 | 3年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 包吃包住
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 09:15
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    Duties and Responsibilities工作职责·         Effectively manage the restaurant by ensuring the following:·         有效管理餐厅的日常工作,确保日下工作正常进行:o    Oversee the Implementation of standards as detailed in the departmental standards and procedures manualo    监督部门工作标准和程序手册中列出的各项规范的贯彻执行。o    Adhere to opening and closing procedureso    遵守开始营业和结束营业的程序。o    Adhere to bill paying procedureso    遵守规定的结账程序。o    Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etco    有效的进行交接班说明会,确保所有员工了解重要客人,特殊活动,每日特价,重点是推销某些产品等。o    Personally meet and farewell a minimum of 80% of your customerso    亲自迎送80%以上的客人。o    Encourage and motivate staff to provide optimum service during all shiftso    激励在岗员工为客人提供卓越的服务。·         Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile·         与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。·         Develop and implement Promotions Calendar for F&B products in restaurant·         在餐厅制定和执行餐饮产品促销活动日历。·         Manage special event concepts·         特别活动的概念管理工作。·         Anticipate market changes and review operations when necessary·         善于预测市场的变化情况,并在必要时审评运营工作。·         Conduct competitor analysis·         对竞争对手进行分析。·         Create positive publicity opportunities·         创造良好的公众宣传机会。·         Manage customer database and utilize effectively·         管理顾客数据库并有效的加以使用。·         Up-sell property facilities·         推销酒店的设施。·         Actively pursue cost saving measures·         积极的实行节约成本的方法。·         Recycle wherever possible·         尽可能再利用能源。·         Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific·         在竞标过程中与销售经理密切合作争取新的客户;特别是餐饮部门的客户。·         Manage wage and beverage cost·         管理工资和饮料成本。·         Forecasting·         进行预测工作。·         Stock control·         有效的控制存货。·         Analyze food and beverage statistics through point of sale system·         通过销售点销售系统分析餐饮统计数据。·         Works with Superior on manpower planning and management needs·         和上级领导一起进行人力规划和管理需求。·         Works with Superior in the preparation and management of the Department’s budget·         和上级领导一起编制和管理部门预算。Experience –经历·         3 years related experience, including supervisory experience, or an equivalent combination of education and experience·         3年相关工作经历,包括管理经验,或与此相当的教育和相关工作经验结合的背景。 
  • 上海 | 8年以上 | 本科 | 提供吃

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 人性化管理
    营销/公关/广告 | 2000人以上
    发布于 05-10
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    工作职责:1.     支持行政部门主导的活动及服务要求2.     指定、完善、执行、落实会务工作计划3.     带领会务团队保质保量地完成日常工作任务4.     针对日常工作中存在的问题,分析原因,制定整改措施并监督实施5.     及时处理顾客和客户服务需求、跟踪、落实完成情况6.     及时收集、分析客户及顾客意见、要求、向上级汇报并提供解决方案7.     解决客户投诉,并及时向上级汇报8.     管理会务团队建立检查设备的使用、保养状况、确保设施设备的状态良好的巡检表,并适时更新9.     会议室设备状态的跟踪及汇报10.  定期对下属进行评估11.  关注员工需求,保持与员工沟通的畅通12.  制定并实施会务团队的培训计划13.  根据岗位工作流程要求,对新员工进行上岗培训,对老员工进行定期的考核14.  针对巡查中发现的问题,及时对员工进行指导、培训,并反馈到罗氏管理部门15.  准确记录员工出勤情况16.  每季度完成客户满意度调查,对客户满意度加以监测记录,并做好相应的整改方案,以提高服务水平17.  遵从罗氏公司所有的政策及规程18.  优化服务流程,提升服务质量19.  会议室管理的季度性内部会议总结相应的服务20.  大型会务接待项目的人员分配及培训 任职资格:资质:本科学历或以上 经验:拥有8年国际五星级酒店服务及管理者优先考虑,拥有跨国企业行政管理服务支持的优先考虑,5年以上团队管理经验个人素质:1.    优秀的沟通技巧及中英文日常交流2.    注重细节3.    长相得体,彬彬有礼,热情开朗,有耐心4.    服务意识强,能积极主动地提供服务5.    乐于与不同组群的人员工作,协调能力强6.    个人精力充沛,能够在要求十分严格的环境中,高频率节奏下的持续工作7.    沟通能力强,善于听取意见,并及时给予反馈 能力/知识:1.    能够以普通话、英语和上海话进行日常交流。2.    熟练的电脑办公软件(Word、Excel)操作 能力3.    熟练掌握专业设备的使用4.    熟练掌握各项工作流程及质量标准5.    较强的责任心、执行力及领导力6.    专业技能培训能力7.    能够在高节奏、注重成效、协作性的环境中工作8.    有能力处理紧急情况9.    具有创新意识、灵活、清晰的思维方式10.  能够在未受监督的情况下工作 特殊品质:具有为顾客提供服务的热情工作地址:上海市浦东新区龙东大道
  • 上海 | 经验不限 | 学历不限 | 提供食宿

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    有限服务中档酒店 | 100-499人
    发布于 12:53
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    任职条件:1、女性,年龄25-35岁,形象良好,反应灵敏。2、有酒店宴会销售经验者优先 。3、具备良好的沟通与应变协调能力。岗位职责:1、根据酒店近期和远期的餐饮和宴会经营目标和规划,负责对外宴会的预定和开发,负责宴会业务拓展方案的实施。2、研究和分析宴会市场的形势和同行营销策略,定期向部门总监汇报婚宴市场调研和分析报告,并提出相应的调整对策和建议。3、与餐饮部通力合作,做好婚宴和宴会商场的细分,选择并确定营销项目和对象。4、与部门总监共同商讨并制定酒店宴会销售和婚庆市场的价格策略。5、代表酒店参加各类婚庆展,婚博会等市场营销推介活动。6、做好各类宴会,婚宴的预定及场地安排工作,及时协调相关部门完成并实施各类宴会,婚宴的接待工作。7、做好日常婚宴和宴会的销售记录,定期向部门总监汇报销售预定情况,并向各相关部门进行通告。8、提前下发各类宴会和婚宴的接待《任务单》,确保接待活动顺利,有序。9、接待来酒店考察现场和参观的客户,并主动介绍酒店产品及菜肴特色。10、配合计划财务部做好向客户追索应收账款工作。11、完成上级交办的其他工作。
  • 上海 | 经验不限 | 学历不限

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 年度旅游
    国际高端酒店/5星级 | 500-999人
    发布于 05-10
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    年轻至爱
    年轻至爱
    岗位职责/职位描述1.  与餐饮部副总监一起制定宴会服务计划。2.  协助酒店新产品及服务的开发和推广。3.  管理财务报告,财务分析、协助部门制定预算,价格策略。4.  确保按照收入和开支预算实现经营目标。5.  与本部门及其他部门协作配合工作。6.  收集所有客人意见,制定提高,改进计划,预防和处理客人所关心的问题。7. 与客户洽谈,确保满足客人的需要。8. 与客户保持有效的适当地交流,同时表现出专业的形象及工作方式。9. 对饭店产品及服务有高度了解,以便更好地向客户销售饭店的服务及设施。10. 根据酒店的经营目标和方向,制订合理的行政及沟通规定及程序。11. 拜访有潜力的客户,发展并保持与客户合作的关系岗位要求:有五星级酒店销售经验者优先
  • 上海 | 5年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 年度旅游
    • 人性化管理
    国际高端酒店/5星级 | 500-999人
    发布于 09:51
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    创新招聘
    创新招聘
    Scope of PositionThe Event Operations Assistant Manager contributes to the operational and financial aspects of the event operation. He/she offers support to the Director of Event Operations in overseeing the overall organization, insuring the implementation and consistency of the company standards.RequirementsMinimum of 3 years experience in a supervisory position, preferably in luxury hotel/restaurant environmentReading, writing and oral proficiency in the English languageReading, writing and oral proficiency in the local languageHighly self motivated and able to motivate others      Work in a safe, prudent and organized mannerHave an in-depth knowledge of food and its preparationHave a good knowledge of wine and beveragesBe able to relate to all levels of guest and managementHave the ability to handle multiple tasks at one timeMust have excellent attention to details, and extensive service knowledgeHave mathematical skills, computer software aptitude and some hotel operation knowledge.Knowledge of specific hospitality industry applicationsAbility to recognize customers and remember their preferences 职责范围宴会运营副经理需监督会务运营的经营和财务的相关方面。他/她需保证公司标准的完成度和一致性,并确保遵守公司标准的一致性。职位要求在主管职位至少有3年经验,具有奢华酒店/餐厅背景为先英语阅读,书写,口语流利当地语言阅读,书写,口语流利必须能够自我激励及他人在安全,谨慎,有组织的方式下工作具有深厚的食品和准备工作知识了解酒和饮料知识必须有能力使所有层次的客人和管理层相处融洽必须有能力在同一时间处理多种任务必须特别关注细节和拥有广泛的服务知识具备数学技巧,电脑软件能力(按照要求)和一些酒店的运行知识酒店行业应用知识有能力辨认客人并记住他们的喜好
  • 上海-浦东新区 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 年度旅游
    • 员工生日礼物
    • 人性化管理
    全服务中档酒店/4星级 | 100-499人
    发布于 12:52
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      Handle the procurement of conference business and assists in the planning and delivery of service during the conference. Manage the Banquet operations to maximize profit and guest satisfaction.协助处理宴会和活动的采购和物流。协助筹划并提供服务。管理宴会运营从而实现利润和宾客满意度的最大化。  Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.  遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。
  • 上海 | 2年以上 | 中专 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 帅哥多
    • 美女多
    • 包吃包住
    • 员工生日礼物
    • 人性化管理
    西式餐饮 | 100-499人
    发布于 13:48
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    岗位职责:1、配合宴会厅经理对宴会厅的管理,确保为客人提供优质餐饮服务,完成每月营业指标;2、负责餐饮部员工的岗位业务培训,督促各岗位抓好培训工作、提高全员业务素质;3、根据制定的服务标准,确保员工对宾客服务的正确性及一贯性;4、检查各类用具的破损丢失情况,将各项易耗品费用降到最低点。任职资格:1、中专及以上学历;2、具有五年以上的社会餐饮管理经验,掌握餐饮各部门的岗位职责和工作程序,有婚宴、会议活动经验者优先考虑;3、具有强烈的事业心和责任感及高尚的职业道德;4、能够根据市场变化和客人的需求,及时调整餐饮经营策略,善于组织和开展各种食品展销活动。
  • 上海 | 5年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 帅哥多
    • 美女多
    • 包吃包住
    • 年底双薪
    国际高端酒店/5星级 | 100-499人
    发布于 09:06
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    处理神速
    处理神速
    Job Description 岗位描述You will be responsible to provide an excellent and consistent level of service to your customers. Assistant Banquet Manager is responsible to assist the banquet Management and manage the banquet day to day operation in accordance to Jumeirah Standards. To understand the company’s brand promise well and be able to deliver the result aligns with Jumeirah’s image.Qualification 资质要求- Manage and supervise the outlet in accordance with Jumeirah Standards and culture at all times- Constant floor presence interacts, establish and maintain personal contacts with guests- Minimum of 5 years management experience in a high volume Food& Beverage role 
  • 上海 | 3年以上 | 学历不限

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    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 人性化管理
    • 集团内部调动
    • 提供员工宿舍
    • 优秀员工奖励
    国际高端酒店/5星级 | 100-499人
    发布于 12:09
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    详细并准确的告知员工每个活动的细节,并确保全面的贯彻执行。落实经销售部告知的活动临时变更信息。确保所有活动后账单的准确性并交由客人签字。对新入职员工和老员工进行培训按照活动要求有计划的安排员工工作以确保足够的餐前准备时间。礼貌、准时、高效的工作,和员工一起始终呈现给客人令人愉快和乐于助人的态度按要求为每个活动摆台并注意所有细节控制所有宴会厅房的分布格局及摆设。负责所有宴会厅房及库房的整洁及卫生。
  • 上海-普陀区 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 员工活动
    • 员工宿舍
    • 免费工作餐
    • 生日蛋糕券
    • 节日慰问品
    • 员工入住优惠
    国际高端酒店/5星级 | 100-499人
    发布于 14:10
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    有效管理餐厅的日常工作,确保日下工作正常进行: 监督部门工作标准和程序手册中列出的各项规范的贯彻执行。遵守开始营业和结束营业的程序。 遵守规定的结账程序。 有效的进行交接班说明会,确保所有员工了解重要客人,特殊活动,每日特价,重点是推销某些产品等。  与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。 在餐厅制定和执行餐饮产品促销活动日历。 特别活动的概念管理工作。 善于预测市场的变化情况,并在必要时审评运营工作。 对竞争对手进行分析。 创造良好的公众宣传机会。 管理顾客数据库并有效的加以使用。 推销酒店的设施。 与餐饮部其它部分保持良好的工作关系,包括厨房,管事部和服务部门。 协调宴会楼层的日常工作,确保获得最大的利润和最高的宾客满意度。通过销售点销售系统分析餐饮统计数据。 3年相关工作经历,包括管理经验,或与此相当的教育和相关工作经验结合的背景。
  • 上海-松江区 | 2年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 岗位晋升
    • 管理规范
    • 领导好
    • 美女多
    • 包吃包住
    • 年底双薪
    • 员工生日礼物
    国内高端酒店/5星级 | 500-999人
    发布于 11:25
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    岗位职责1.全面负责宴会和会议,展示会等的推销、预订工作;2.制定宴会销售的市场推销计划、简历并完善宴会销售部工作程序和标准,制定宴会销售部规章制度并指挥实施;3.参加酒店管理人员会议、完成上传下达工作;4.安排布置并督导下属人员的正常工作;5.建立改善宴会日记、客户合同存档、宴会订单和预报单的存档记录,使之成为有效的工作程序和管理手段;6.与餐饮部总监和行政总厨沟通协调,共同议定宴会菜单及价格;7.与其他部门沟通、协调、密切配合;8.定期对下属进行绩效评估,按奖惩制度实施奖惩,并加强对员工的培训工作、提高员工素质。岗位要求1.具有酒店宴会销售岗位工作经验,特别是包厢宴会的销售,能结合行业特点开展整体市场营销工作,有一定的客户积累,团队合作精神;2.对高档宴会的组织及执行有丰富的经验;3.具有较强的管理能力、判断和决策能力、人际沟通协调能力、计划与执行能力;4.工作细致、严谨,并具有战略前瞻性思维。
  • 上海-浦东新区 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 帅哥多
    • 美女多
    • 包吃包住
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 12:11
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    Job Description 岗位职责:1. Assist to responsible for the Meetings & Events area; ensuring a smooth running on operation profitable within the framework of the Hotel.  协助经理负责管理宴会厅和会议区域,确保运作的流畅,以酒店的利益为运营前提。2. Liaison with Conventions and Sales Department to ensure the client’s requirements are satisfactorily met and even exceeded if possible. 积极与会议主办方和销售部门沟通以确保客人的要求获得反馈或超越期望。3. Liaison directly with clients and Conventions and Sales Department once they are on site in order to ensure their predetermined requirements are met and coordinate any additional requirements.直接与会议客户和销售人员联络,以确保满足他们事先提出的要求和附加的要求。4. Supervise the Meetings & Events colleague team to ensure maximum productivity and guest satisfaction is achieved.管理监督宴会厅员工以确保生产力最大化和达到客人满意度。5. Conduct effective staff briefings timely to ensure correct information is being passed service staff and service standards are being maintained.适时开展有效的员工会议以确保把正确的信息传递给服务人员,并维持优质服务的标准。6. Achieve departmental budget goals by maintaining profits, increasing sales revenue and the make cost expenditure efficient.实现部门的预算指标。通过激增销售,合理支出,来获得利润。7. Accurately forecast business to ensure efficient staffing & food production.正确的预计商业需求以确保最有效率的人员配备和食品生产。8.  Enforce all catering standards and operating procedures.执行所有宴会的标准操作程序。9. Complete assigned projects promptly and accurately.及时并准确的完成被分配的工作任务。10. Establish and maintain customer contact at all functions.与所有宴会的客人建立并维持良好的关系。11. Call each contact after each function to ensure satisfaction.在每个宴会结束后主动与客人联系以确认客人满意度。12. Check files to ensure program is finalized properly.核查文件以确认最终合适的流程。13.  Check credit properly to ensure payment correct.做适当的信用度检查以确保款项支付。14. Conduct training classes for new service method and set-up equipment.为新的服务方式和设施设备的摆设举办培训课程。15.Brief event supervisors for details of all functions scheduled.给主管们做所有将举办的宴会、会议做细节的简要说明。Job Requirement 岗位要求:1. Minimum 4 years Meeting & Events operations experience, at least 2 year management experience.四年宴会厅工作经验和至少有二年以上的宴会厅管理经验。2. Demonstrates leadership competences.能体现领导者的素质。3. Demonstrates good skills and knowledge of event operations.具备优秀的专业的宴会厅运营知识。4. Demonstrates strong hospitality and communication skills.良好的服务精神和沟通技巧。5.  Demonstrates strong work ethic.具有良好的敬业精神。6. Demonstrates great hospitality skills and sensitivity to guest needs.良好的服务待客技巧并预知客人的需求。7. Demonstrated a good understanding of food production.对食品产品知识的充分了解。
  • 营运经理

    6千-8千
    上海-普陀区 | 5年以上 | 中专 | 食宿面议

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 帅哥多
    • 美女多
    • 年底双薪
    • 人性化管理
    团膳 | 50-99人
    发布于 13:28
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    岗位职责: - 根据宴会、会议工作单的指示和客人具体的要求,安排员工做好宴会场地的摆设和装饰布置。 - 检查所有宴会场地、设备、设施的安全卫生情况,食物和饮料的质量及服务达到标准,确保宴会的顺利进行。 - 检查员工的仪容仪表及行为达到公司的标准要求,负责跟催所有宴会的操作和保持宴会场地的清洁。 - 控制、协调各个宴会场地的服务工作,合理分配服务人员,确保服务质量。 - 检查设备、餐具等用具保持良好的状态。 - 根据未来宴会情况编排员工工作时间,预算小时工人员数量,安排日常培训项目。 应聘要求: - 具有较强的宴会领导、管理、组织、协调、沟通及应变能力。 - 熟练操作、使用宴会器材、设施、设备,并能对员工加以培训。 - 能够妥善处理客人投诉。 - 熟悉所有宴会服务操作流程。 - 具有强烈的工作事业心和责任感,高尚的职业道德。 - 身体健康、仪表端庄大方。 - 熟练操作电脑及办公软件。
  • 上海-浦东新区 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 年度旅游
    • 员工生日礼物
    • 人性化管理
    全服务中档酒店/4星级 | 100-499人
    发布于 12:52
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    POSITION SUMMARY职位描述Handle the procurement of conference business and assists in the planning and delivery of service during the conference. Manage the Banquet operations to maximize profit and guest satisfaction.协助处理宴会和活动的采购和物流。协助筹划并提供服务。管理宴会运营从而实现利润和宾客满意度的最大化。Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.  遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。
  • 会务经理

    5千-6千
    上海-长宁区 | 5年以上 | 大专

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 美女多
    • 节假日福利
    • 生日福利
    • 员工体检
    • 制服/餐宿
    有限服务中档酒店 | 100-499人
    发布于 14:51
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    1、全面负责餐饮部的日常餐饮管理工作2、负责制定部门年度预算方案、考核指标、成本控制方案、预算调整方案,组织督促完成各项任务,并进行考核分析3、制定服务标准程序和操作规程、卫生制度。检查部门各岗位的服务态度,服务流程并保证食品质量,做好清洁卫生工作,保障会务安排。
  • 上海-宝山区 | 5年以上 | 大专

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 年底双薪
    • 人性化管理
    国内高端酒店/5星级 | 100-499人
    发布于 05-08
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    1、认真贯彻餐饮部经理的意图,落实及检查各个时期的工作任务。2、协助经理制定各项业务计划、服务规范、工作程序。3、协助制定并监督餐饮部的各项培训计划。4、协助经理做好人员调配工作。5、协助经理研究制定新菜牌和推销计划,并组织实施。6、与餐饮部经理共同分析营业成本,采取有效措施,加强成本控制。7、协调好楼面服务和厨房生产的关系。8、经常巡视各营业点营业运转情况,及时解决运转中的问题。9、协助经理做好零点餐饮、宴会、酒会、重要VIP等大型团体活动的组织安排活 动,保证工作任务的圆满完成。10、协助经理处理宾客对服务质量、菜肴质量和服务设施的建议、意见和 投诉。11、加强现场巡视督导,为客人提供及时的补台服务。12、了解每日业务情况,检查主管值班记录,掌握本部经营内外事务之信息。13、在餐饮部经理不在或休假的情况下,全面负责餐饮部工作,保证工作 顺利进行。14、完成餐饮部经理布置的其他任务。
  • 宴会厅经理

    1万-1.5万
    上海-宝山区 | 经验不限 | 高中 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 美女多
    • 年底双薪
    • 年度旅游
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 05-06
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    岗位职责全面了解相关的食品、饮料、服务知识。确保准确无误的将酒店标准和政策传达给员工,并执行统一的品牌标准。对各种活动的更改、取消做出及时反应。确保所有的设备设施的合理摆放、维修及维护。对所管辖区域提出合理化建议意见以不断提高。通过财务Micros系统所提供的信息做出相关决定。随时对部门收入及相关成本控制保持关注。按照酒店及部门要求合理制定本部门员工年假计划并执行。在食品、饮料、纸张、能源、水等各方面节约开支(尽可能的回收再利用)运用切实可行、可衡量的方法不断加强节约各项成本、支出及用工的开支。岗位要求成熟稳重,平易近人,形象良好。自信心强,统筹协调能力强。可以承受相当的工作压力。可以独立完成工作。最少5年酒店宴会厅工作经验。全面的餐饮部运营及中餐、西餐知识。
  • 上海 | 3年以上 | 大专

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    日韩料理 | 100-499人
    发布于 05-06
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    业务要求:  1、熟悉和掌握餐厅的宴会、酒会及散餐的服务规程。  2、熟悉各种宴会、酒会、茶话会、冷餐会、各种会议及展览的设计布置与安排。  3、熟悉饮食部各餐厅的营业时间及供应的品种。  4、努力学习业务和专业知识,不断扩大知识面,提高自己的管理水平。  5、了解各类宾客的风俗习惯,口味特点,特别是重要客人、熟客的习惯特点,建立档案,  以便有针对性地为客人服务。  工作内容:  1、对本部门的工作进行策划。  2、开市前的工作。  (1)对领班进行考勤并分派他们的工作。  (2)向宴会部了解客人订餐情况,如订餐单位,姓名,人数,安排的厅房、席号,特殊要  求等等。  (3)开好班前会,与上一班或下一班做好交接班工作。交待本班的订餐情况,食品供应情   况(增加、减少和特餐,大厨特别介绍),接待要求和注意事项等。  (4)如有重要宴席、大型宴会、酒会、茶话会等要提前进行宴会布置,检查摆台设位,厅  容美化情况;向前台、后台员工交待菜式特点,分菜方法,撤换餐碟顺序等注意事项;检查餐  用具是否备齐和准备充分。  (5)检查餐厅布置是否整齐划一、清洁美观。 (6)根据各餐厅订餐和接待任务情况调配好领班、服务人员的工作,保证服务质量。  (7)开市前准备 
  • 上海-青浦区 | 5年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 人性化管理
    • 员工生日会
    • 尽炫自我
    • 员工旅游
    国际高端酒店/5星级 | 100-499人
    发布于 05-05
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    岗位职责提供最杰出的服务。恭候客人的光临,带给客人最友善的问候。确保向宴会经理转 达客人哪怕是看上去很小的建议及要求。核实并确保没有设备、设施被随意用于非正当目的。详细并准确的告知员工每个活动的细节,并确保全面的贯彻执行。落实经宴会经理告知的活动临时变更信息。确保所有活动后账单的准确性并交由客人签字。对新入职员工和老员工进行培训。协助宴会经理在活动开始之前及时发现和弥补服务标准上的不足加以弥补并在之后予以贯彻和执行。按照活动要求有计划的安排员工工作以确保足够的餐前准备时间。礼貌、准时、高效的工作,和员工一起始终呈现给客人令人愉快和乐于助人的态 度。对有可能举行的活动随时保持关注。通过财务Micros系统所提供的信息做出相关决定。控制成本并向本部门员工传达重要财务信息。协助宴会经理按照酒店及部门要求合理制定本部门员工年假计划并执行。按宴会经理的阐述和要求为每个活动摆台并注意所有细节。确保所有宴会摆台工作在活动开始前一小时按要求完成,各岗位员工准备就绪。控制所有宴会厅房的分布格局及摆设。负责所有宴会厅房及库房的整洁及卫生。密切配合宴会经理落实上级领导交给的工作。坚持在例会上和同事从各个层面对服务及投诉进行跟进和讨论。查看每周活动预订情况预先对人员安排和设备设施进行准备。按照宴会订单制作台型图和人员安排。落实所有其他工作。为宴会员工制定培训计划。及时预订小时工并提交预订申请。定期为员工做绩效评估。按经理的告知填写工作日志并记录合理化建议以备改进。在宴会经理未在岗时执行经理的工作职责。具备相关的成本核算知识。具有各种活动摆台的相关知识。岗位要求形象良好。不低于5年的工作经验。能够用英语进行沟通。有西餐宴会的工作知识
  • 上海-黄浦区 | 5年以上 | 学历不限 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 包吃包住
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 500-999人
    发布于 05-10
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    Essential Job Functions: 首要工作职能: Fully participate in the SPMM program积极参与“服务附加记忆缔造者”项目 The Banquet Assistant Manager will report directly to the Banquet Manager.宴会厅副经理直接向宴会厅经理报告 Comfortable with busy high quality operations, managing multi tasks as well as having strong interpersonal skills.适应快节奏、高质量和成功的餐饮营运,处理多种工作,以及拥有较强的人际沟通技巧 Assist the manager to achieve the results of all pillars (Guest Satisfaction, Financial, Colleague, Health and Safety).协助经理完成一些重要工作负责(客户满意度,财务,同事,健康和安全) In the absence of the Banquet Manager the Assistant Manager handles all managerial duties.在餐厅经理不在时助理经理要处理所有管理工作 Maintain clear communications with the Food & Beverage Director, including all relative internal communications, and to relay all guest comments both positive and negative. Further pass on all necessary communications to the Food & Beverage team.和餐厅经理保持明确的沟通,包括所有相关的内部沟通,并转达来自客人的正面及负面的意见。并和餐饮部的整个团队保持进一步的沟通 Train and develop all staff to operate to the required standards as established by the Hotel and Food & Beverage department, and keep appropriate documentation.培育和发展所有工作人员根据酒店和餐饮部的要求标准来合作,保存相关文档 Ensure that department trainers plan and implement continuous effective training for employees.确定部门的培训计划并且进行持续有效的员工培训 Ensure that agreed safety standards are communicated, upheld or surpassed, at all times.在任何时候都要对安全标准进行沟通,维护并超越 Abide by all rules, regulations, policies and procedures of the hotel.遵守所有规则,规章,政策和酒店的程序 Ensure the effective inter departmental communications are conducted in professional manner.确保有效的跨部门通信专业的方式进行 Aid with the continued development of the Fairmont Peace Hotel’s positioning as the leading Food and Beverage destination in Shanghai.协助费尔蒙和平饭店的持续发展,并实现其作为在上海餐首屈一指的餐饮目的地 Ongoing control and enhancement of quality standards and guest service.持续管理和提高质量标准和宾客服务 Daily supervision, coordination and direction of the department colleagues and leaders, anticipating and ensuring prompt, courteous service.日常监督,协调和管理本部门的同事和主管,确保提供及时,周到的服务Ensure that all employees report for duty in the outlet with correct uniform in a timely manner.确保所有员工按时到岗,正确地穿着制服。 Ensuring that the Banquet department and functions maintain a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows.确保整个宴会部门和其职能保持一流的品质和良好的视觉效果其中包括:环境氛围,整洁,有序,装饰和服务流程 Establish and implement 5 star service levels.建立并实施5星级的服务水平 Assists in the execution of VIP and/or large ballroom events.直接负责VIP和/或者一些大型宴会 Monitors meeting and conference service standards.实施会议和大型会议服务标准 Creating and implementing a preventative cleaning and maintenance program of all banqueting areas & equipment.制定和实施关于所有宴会场所及设备的预防性清洁和维修方面的方案 Work with the Stewarding team to ensure that all equipment needs are met and all equipment is properly maintained.和管事部的团队进行合作来确保所有所需的相关设备和所有设备的维修 Adhere to all budget guidelines that are established for each event.坚持每个宴会的预算要求 Creation and implementation of guest preference programs.建立和实施客人喜欢的节目
  • 上海-浦东新区 | 8年以上 | 大专

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    • 团队和谐
    • 职业成长快
    • 工作环境优秀
    国际高端酒店/5星级 | 500-999人
    发布于 05-06
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    岗位职责1、提供杰出的服务,带给客人友善的问候2、详细并准确的告知员工每个活动的细节,并确保全面的贯彻执行3、对部门员工进行培训。4、协助宴会服务总监在活动开始之前及时发现和弥补服务标准上的不足加以弥补并在之后予以贯彻和执行。5、按照活动要求有计划的安排员工工作以确保足够的餐前准备时间6、对有可能举行的活动随时保持关注7、控制成本并向本部门员工传达重要财务8、控制所有宴会厅的分布格局及摆设9、密切配合宴会服务总监落实上级交给的工作10、查看每周活动预订情况预先对人员安排和设备设施进行准备岗位要求1、形象良好。2、不低于8年的工作经验。3、能够用英语进行沟通。4、同时具有中餐及西餐宴会的工作知识
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