1. Following and comply with each task or job assigned by the department superior leader. 服从上级领导安排的工作和任务。2. Skillfully conduct the F&B service, especially the daily breakfast, and skillful on fried eggs. 熟练进行餐饮方面的服务提供,特别是早餐操作, 包括早餐煎蛋。3. Knowledge of the buffet set up and service in different operation time. 熟练进行每天不同时段的自助餐摆台和服务 。4. Knowledge of the dining area cleaning and daily set up. 熟悉并能独立操作用餐区的清洁和摆台工作。5. Basic knowledge of coffee and tea making, as well as service. 对于咖啡和茶的制作和服务掌握基本的技能。6. Knowledge of alcohol drinks basically, especially on how to make some basic cocktail. 掌握必要的酒水知识,特别是一些常用鸡尾酒的制作方法。7. Taking the ownership at the 14F club, pay attention on all decoration, flowers and plants which need to be refreshed or changed. 在14楼酒廊充分体现主人翁意识,关注所有装饰,鲜花,植物;在需要时及时通知相应部门更换。8. Be familiar with repeat VIP guests, record and update the guest’s preference according both of rooms and F&B side. 对于经常返住的VIP客人,记录并更新餐饮和房间的各种喜好。9. Knowledge of all hotel features/services, hours of operation. 了解酒店概况及服务,运营时间。10. All room types, numbers, layout, decor, appointments and location. 所有房型、房间数、布局、装饰风格、分布和位置。11. All room rates, special packages and promotions. 所有房价、特殊套餐和促销。12. Daily executive floors count and expected arrivals/departures. 每天在住房数和预计到店数/预计退房数。13. Room availability status for any given day. 任意一天房间可用状态。14. Maintain complete knowledge and comply with all hotel and departmental policies and procedures. 熟知并遵守酒店和部门的政策和程序。15. Meet with supervisor to review daily assignments and priorities. 跟主管一起回顾当天的工作情况。16. Meet with departing receptionist to review business status and follow up items. 跟即将下班的员工做好工作上的交接。17. Access all function of computer system according to established procedures and standards. 根据已建立的程序和标准访问电脑系统的所有功能。18. Set up workstation with necessary supplies; maintain cleanliness throughout shift. 利用必要的支持建立工作站;在当班期间保持整洁。19. Promote positive guest relations to all individuals approaching the 53F Club. 跟所有走进酒廊的客人建立积极友好的关系。20. Accommodate all requests for information in a congenial manner. 用一种随和的方式回答客人所有的问询信息。