Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.
Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of payment secured.
Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.
Ensures that VIP guests are treated personally and recognized as an individual.
Liaises with Sales, Reservations and the Business Development team to handle corporate guests.
.Ensures a prompt and efficient departure, by settling guests accounts as per billing and reservation instructions and ensuring that all guests folios are correct.
Ensures that the overall appearance of the Executive lounge is neat and tidy at all times.
Ensures that guests profiles and information is input in to the Police Report system in a timely and accurate way.
Checks Registration cards, meeting and function information, billing instructions, and reservation backup to ensure that all information received is actioned accordingly.
Upsells rooms to higher room and rate categories, ensuring the maximum revenue generation from each guest.
Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.