任职要求 1. 学历：大专及以上学历，酒店管理、餐饮服务、旅游管理相关专业优先。 2. 证件：持有有效健康证。 3. 素养：形象气质良好，礼仪规范、品行端正、责任心强，具备极强的高端服务意识、细节意识、抗压能力和职业素养，认同奢华酒店品牌服务理念。 4. 具备2年及以上酒店餐饮、客房送餐工作经验，同岗位主管管理经验优先考虑。 5. 具备优秀的统筹、人员调度和应急处置能力，可从容应对客流高峰、突发订单、夜间突发服务问题。 6. 具备良好的团队管理、培训带教、沟通协调能力，善于搭建标准化服务体系，提升团队服务水平。 7. 工作严谨细致、执行力强，具备较强的复盘优化能力，能够持续改进服务流程、降低运营损耗。 8. 能适应倒班、夜班、节假日轮班工作，抗压能力强，服从酒店及部门管理安排。 9. 具备基础英语沟通能力，可满足外籍住客服务需求，高端涉外酒店经验者优先。

岗位职责 1.指导、监督送餐部领班、服务员及订餐员的工作情况； 2.定期对本部门人员进行技能技巧，应对技巧培训； 3.督导和巡视重要宾客房间的送餐服务工作； 4.送餐前，检查送餐车、托盘及赠品，确保一切准备就绪，一旦需要即可送出； 5.送餐后,随时关注该房的动态.客人有什么需要,及时的提供服务； 6.控制营业所需的餐具，定期参加盘点； 7.编制员工排班表，监督员工考勤记录，每月进行评估员工； 8.解决各方面的服务问题，处理客人的投诉。针对客人提出的建议给予感谢。 岗位要求 1.大专以上学历或同等学历，具有3年以上本岗位工作经验； 2.通晓餐厅管理和服务方面的知识，具有熟练的服务技能； 3.有一定的外语会话能力和处理餐厅突发事件的应变能力。

【岗位职责】 1、全面负责全日制餐厅及客房送餐服务的日常运营管理 2、制定并执行餐饮服务标准与操作流程，确保服务质量 3、监督食品卫生安全及成本控制，定期分析经营数据 4、负责团队培训与排班管理，提升员工服务技能 5、处理宾客投诉及特殊需求，维护客户关系 6、协调厨房与其他部门的工作衔接 【岗位要求】 1、具备餐饮服务管理相关经验者优先 2、熟悉酒店餐饮运营流程及卫生标准 3、出色的团队管理及沟通协调能力 4、能够承受高强度工作压力 5、具备基础的财务分析能力 6、流利的普通话及基础英语沟通能力

The interview will be in English. 面试全程将会用英文进行。 About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Nestled on a private island in Jinji Lake, Four Seasons Hotel Suzhou emerges as a tranquil oasis embraced by lush gardens and sparkling waters. As an urban resort, it stands just steps from the city’s core—yet within its bounds lies a tranquil sanctuary, where the hustle of downtown softens into serene privacy. The Hotel features 199 guest rooms and suites complemented by 11 standalone villas, providing an idyllic sanctuary for family gatherings, romantic getaways, or business stays. About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Nestled on a private island in Jinji Lake, Four Seasons Hotel Suzhou emerges as a tranquil oasis embraced by lush gardens and sparkling waters. As an urban resort, it stands just steps from the city’s core—yet within its bounds lies a tranquil sanctuary, where the hustle of downtown softens into serene privacy. The Hotel features 199 guest rooms and suites complemented by 11 standalone villas, providing an idyllic sanctuary for family gatherings, romantic getaways, or business stays. About the role: Plan, organize, control and direct the work of employees in the Hotel’s Room Service while ensuring guest satisfaction. What you will do: • Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job. • Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting. • Requires ability to operate computer equipment and other food & beverage computer systems. What you bring: • College degree preferably specializing in hotel/restaurant management or equivalent experience is required. • One to two years previous experience in a line, supervisory or assistant manager position in Food & Beverage. • Requires reading, writing and oral proficiency in the English language. • Mandarin Speaking and Work authorization in China is a must. What we offer: • Competitive Salary, wages, and a comprehensive benefits package • Excellent Training and Development opportunities • Complimentary Accommodation at other Four Seasons Hotels and Resort • Complimentary Dry Cleaning for Employee Uniforms • Complimentary Employee Meals • An opportunity to build a life-long career with global potential and a real sense of pride in work well done Schedule & Hours: • This is a full time position • Usual administrative shifts but may vary upon operation needs

【岗位职责】 1、负责酒店客房送餐服务，确保餐品准确、及时送达客人房间 2、按照标准流程接收、核对和配送客房餐饮订单 3、保持送餐车及送餐用具的清洁卫生，符合酒店卫生标准 4、协助餐厅进行餐具回收和简单餐前准备工作 5、记录客人特殊需求并及时反馈给相关部门 6、维护送餐区域的整洁有序，确保工作环境符合规范 7、遵守酒店安全规定，正确使用送餐设备 【岗位要求】 1、中专以上文化程度，具有一定英语水平 2、能够适应早中夜班轮班工作制 3、身体健康，能胜任长时间站立和走动的工作 4、具备基本的服务意识和良好的沟通能力 5、具备团队合作精神，服从工作安排 6、有酒店或餐饮行业工作经验者优先 7、了解基本食品安全知识者优先

岗位职责 Job Responsibilities 1. 协助监督客房送餐与到府家宴的整体运营。 Assist in supervising the overall operation of in-room dining and private home banquet service. 2. 确保餐具、餐车、温控设备等的清洁与维护。 Ensure the cleaning and maintenance of tableware, service carts and temperature control equipment. 3. 处理客诉与特殊需求，确保快速、贴心的服务体验。 Handle guest complaints and special requests to provide efficient and considerate service experience. 4. 协助团队排班、培训与日常管理。 Assist in staff scheduling, training and daily team management. 5. 支持会议、婚礼等活动的送餐协调工作。 Support meal delivery coordination for meetings, weddings and other events. 任职要求 Job Requirements 1. 2-3年以上奢华酒店相关经验。 At least 2-3 years of relevant working experience in luxury hotels. 2. 熟悉送餐与小型宴会服务流程。 Familiar with in-room dining and small banquet service procedures. 3. 沟通能力优秀，能处理突发状况。 Excellent communication skills and ability to handle emergencies. 4. 英语能力良好。 Good English proficiency. 5. 有奢华品牌酒店筹开经验者优先考虑。 Candidates with luxury brand hotel pre-opening experience are preferred.

岗位职责： 1、负责传菜团队管理、传菜流程、速度与质量管控。 2、协调厨房与楼面，确保上菜有序。 3、落实传菜卫生与规范，减少错漏。 岗位任职条件： 1、1年以上酒店传菜主管工作经验者优先，熟悉传菜流程； 2、具备较强的团队管理、协调能力，能吃苦耐劳，服从安排。

【岗位职责】 1、全面负责餐厅传菜团队的日常管理工作，合理安排传菜人员班次与工作任务，确保传菜流程高效顺畅。 2、监督并协调传菜员与厨房、前厅服务员的沟通衔接，保证菜品及时、准确、按序送达对应餐桌。 3、负责传菜区域的卫生、设备维护及物料管理，确保传菜工具（托盘、推车等）符合卫生与安全标准。 4、组织传菜员的岗前培训、操作规范指导及定期考核，提升团队服务效率与专业素养。 5、处理传菜过程中的突发状况（如菜品延误、客人投诉等），及时协调解决并上报上级。 6、协助餐厅经理制定并优化传菜标准流程，控制菜品传递时间，提升顾客用餐体验。 【岗位要求】 1、40岁以下，有餐饮传菜管理经验，学历、经验、年龄不限，具备餐饮行业传菜或相关管理经验者优先。 2、熟悉餐厅传菜流程及基本服务礼仪，能快速适应酒店工作节奏。 3、具备较强的组织协调能力与团队管理意识，能够有效分配任务并激励团队。 4、工作责任心强，注重细节，能妥善处理压力与突发问题。 5、身体健康，吃苦耐劳，能适应站立工作及轮班制。 6、沟通表达清晰，具备基本应急处理能力。

服从部门经理的管理，协助部门经理管理部门的正常运营，对部门运营员工进行全面的监督，确保标准和服务与酒店的管理政策严格地保持一致。持续地吸引新客人并同时保持对忠诚客人的关心，协助酒店为客人提供具有创意的想法从而使利益最大化。能够监督与引导送餐部的发展方向，并且对客人服务，部门的组织管理负责，使服务超越客人的期望。